Experts Reviews · Company report
Sanford Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%61+33.3Reliability 24%46+11.2Value 14%92+13Replies to reviews 7%46+3.3Momentum penalty39−6.1Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE

Sanford Auto Service

San Antonio, TX · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #577Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.8★ from 264 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sanford Auto Service is better than 61% of auto repair shops.B
61
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sanford Auto Service is better than 46% of auto repair shops.C
46
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sanford Auto Service is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sanford Auto Service is better than 92% of auto repair shops.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sanford Auto Service is better than 39% of auto repair shops.D
39
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sanford Auto Service is better than 46% of auto repair shops.C
46

Reviews for your job

Customers hired Sanford Auto Service for 8 kinds of job.

Sanford Auto Service for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#357 / 380
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “General repairs & maintenance”

DanielLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

Sanford Auto Service has consistently been good to me since I started going to them for my car issues. When my car’s AC needed replacement last year, Tracy was especially helpful in diagnosing and resolving the issue. Work was completed in a reasonable time for each issues, and subsequent maintenance and repairs have performed reliably.

Reasonable priceGeneral repairs & maintenanceAuto A/C rechargeA/C installation & repair
NancyLocal Guide · 341 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

2nd visit for maintenance. Very pleased with the work and the price. Excellent Mom and Pop business since 1956 I believe. I highly recommend them.

Great priceGeneral repairs & maintenanceAuto A/C replacementService not listed
DonLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I just want to repeat my pleasure with The Sanford Auto Team, from Tracy to all the Techs that work on my car. See my review from 7 months ago. Your work is excellent and you can tell you pay attention to detail. Your labor and parts costs are always competitive. I like working with an Independent Team instead of…

General repairs & maintenance
Donald6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a minor issue after a semi-expensive repair but they got it right back in and fixed it quickly for no additional charge. 100% satisfied.

General repairs & maintenance
BiancaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve been using this shop for a few years now and I keep coming back because I have full trust in them and have always received an honest answer on my car that is at 101,000 miles. Even the times I shop around they seem to be the most reasonable.

Auto engine diagnosticGeneral repairs & maintenance
ChryssyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I relocated back to texas and was having slight issues with my BMW that was fixed prior to moving here. After research and finding they were a authorized napa car care center and would honor any of the previous works warranty they got me in. Quickly found my issue and a day later i had my baby back. Tracy was…

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
JesusLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Very professional and friendly. You all did a great job. My thanks too the whole team at Stanford Auto Repair...

General repairs & maintenance
Wesley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service and extremely friendly people!

General repairs & maintenance
HectorLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★

I had a car towed there. It had been in storage for less than a year. I have to admit it was in bad shape, but I knew it would run once t fuel pump and the gas tank were replaced. My issues with this shop: The parts they recommended where really expensive. Once the work I requested was done, they called me to give…

Auto engine diagnosticGeneral repairs & maintenanceOil change
ChelseaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very kind and professional, knowledgable, and prompt. They gave me rough timeframes and were very on point- although my vehicle was more expensive to repair than it was worth, i got great service and thorough explanations on the diagnosis. Great crew would take there any day

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
MoonlightingLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Excelente service very professional and responsable people. No expense for the work you need.

Engine repairExhaustGeneral repairs & maintenance
NateLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Working in San Antonio but live in Houston, someone tried to steal my truck and damaged the key ignition they made room for me to get me back on the road I highly recommend using their services.

General repairs & maintenanceSteering & suspension repair+ Quality
Brandon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I do a lot of my own work but take my vehicles here when the task is beyond my ability or comfort level. They have solid mechanics with a speedy turnaround and very fair prices for their high quality work. I won't be going anywhere else.

Engine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
BonalynLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have been talking my cars and trucks to Sanford for the past thiryfive years. The service has always been excellent . Steve and his crew are old school mechanics. They can fix anything . I highly recommend them for your auto repairs.I will always use Sanford Auto Service .

Air & cabin filter replacementEngine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Matthew12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I’m a new resident to San Antonio, I was looking for a reputable car shop in the area for my wife and I and we found Sanford. Got my car in two days after I called. The day of they diagnosed the problem AND fixed it all in the same day. Gave me a 20% discount for being a new customer and explained everything they…

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
MeadowLocal Guide · 136 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceTransmission+ Punctuality+ Professionalism
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

General repairs & maintenance
CharlesLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General repairs & maintenance+ Quality+ Professionalism
Alyssa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★

Rating only, no written review.

General repairs & maintenance
Connie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceOil changeService not listed+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 67%Overpriced 17%Not sure 0%

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