Santa and Sons Towing and Recovery llc at a glance
Google reviewers rate Santa and Sons Towing and Recovery LLC 4.9 out of 5 based on 45 reviews, with the owner responding to 33 percent of them. Customers frequently cite fast response times, clear communication, and reasonable pricing for services including towing, jumpstarts, and lockouts. While most praise the professional and courteous treatment of vehicles, one low-star review alleges that improper handling caused damage to a car, resulting in additional repair costs and a negative interaction.
Google rating: 4.9 out of 5 from 45 reviews (98% five-star).
Reviews on this page: 45 Google reviews (41 with written comments, 1 with photos).
Owner responses: the business replied to 33% of reviews.
Most recent review: October 27, 2026.
Service: Towing Service serving Jersey City, New Jersey.
Data from Google, last updated November 10, 2026.
Star ratings
45 Google reviews we collected
4.9of 5
5 stars4498%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 41 written reviews
97%praise
Praise8997%
Complaints33%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2224%
Would recommend1718%
Speed & response1516%
Price & value1314%
Quality & results1011%
Communication1011%
Honesty & trust55%
What customers talk about
We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“There’s a special kind of trait that someone like Carlos has to have to be able to call him for a service and feel like you’re talking to family or a…”
There’s a special kind of trait that someone like Carlos has to have to be able to call him for a service and feel like you’re talking to family or a genuine friend.
Not only has Carlos displayed professionalism and patience but he genuinely cares about finding solutions to make inconveniences less stressful.
If you’re looking for someone who is knowledgeable, patient, and is going to get the job done- this is who you want to go with.
I’m 24 and there are times where car issues can get easily overwhelming, but Carlos consistently adapted to the many challenges that came up and still made his services affordable considering what we went through!
Price assessment: Great price
Response from the owner · a week ago
It was my pleasure buddy 🙏
Erick Arebalo2 reviewsiTotal number of Google reviews Erick has written across all businesses on Google Maps, not just this one.
I've required towing service from Santa and Sons in the spand of 3 weeks. They handled my donation to Kars for Kids easily. Then, my car's lower ball joint came off. Luckily, Carlos with 17 years of towing experience, helped me get my car to my mechanic. Carlos was professional and cordial. Highly recommend this towing company.
Price assessment: Reasonable price
Sam Kwon1 reviewiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Car overheated. Carlos handled my car with care and got it to the mechanics quickly. Good, friendly service and let me know how to manage it in the future
Response from the owner · 2 months ago
Thank you for trusting us with your vehicle
Daniel Goetze IV2 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
