Landscape designer · Longmont, CO · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%47+3.3Craft & service penalty99−0.1Momentum penalty52−4.8Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#61 of 69 artificial turf installationiPosition by Experts Score among all companies we track in this category. · better than 12%
4.8★★★★★96 Google reviews · 24 photos
96%five-star reviews
4.47★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Santa Cruz Synthetic Turf and Landscaping at a glance
Customers frequently cite competitive pricing, punctuality, and efficient communication when hiring the company for synthetic turf installation, rock wall construction, and yard maintenance. Reviewers note that crews often complete projects in a single day and handle specific customer requests thoroughly. However, low-star reviews indicate patterns of missed appointments, late arrivals without notice, and unresolved billing disputes regarding refunds.
Google rating: 4.8 out of 5 from 96 reviews (96% five-star).
Reviews on this page: 96 Google reviews (85 with written comments, 47 with photos).
Owner responses: the business replied to 11% of reviews.
Score profile vs other artificial turf installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
This companyArtificial Turf Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Santa Cruz Synthetic Turf and Landscaping: 81/100 on this factor. Category median: 94.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Santa Cruz Synthetic Turf and Landscaping: 68/100 on this factor. Category median: 93.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Santa Cruz Synthetic Turf and Landscaping: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Santa Cruz Synthetic Turf and Landscaping: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Santa Cruz Synthetic Turf and Landscaping: 52/100 on this factor. Category median: 100.C
52
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Santa Cruz Synthetic Turf and Landscaping: 47/100 on this factor. Category median: 66.C
47
Bar = this company · dark tick = category median.
Star ratings
96 Google reviews we collected
4.8of 5
5 stars9296%
4 stars00%
3 stars00%
2 stars00%
1 star44%
Praise vs complaints
Phrases our text analysis found in 85 written reviews
98%praise
Praise21298%
Complaints42%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price571%
Reasonable229%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5626%
Would recommend4119%
Staff & attitude3516%
Speed & response3315%
Price & value2813%
Communication188%
Honesty & trust52%
What customers talk about
We read 85 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Juan and his crew have now completed two major projects for us, and they did a fantastic job both times.”
“I would highly recommend hiring Juan for your next landscaping project.”
“I would not recommend them for fencing work, and I’d think twice before hiring them again for anything beyond their core service”
“Juan and team were quick to work, offered a fair price, and did a thorough job, turning a potential winter mud pit into a nice surface for us.”
“Fast forward to June 2026, and Juan showed up for us once again at our new home!”
“No call no show for appointment, stated there was an emergency however they didn’t advise waited for their arrival and nothing”
“Juan is very honest, reasonably priced, and absolutely gets the job done.”
“Great communication all the way through and great installation!”
“They were professional, reliable, and they did a fantastic job”
People customers mention
Juan18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Santa Cruz Synthetic Turf and Landscaping for 8 kinds of job. Pick one to see what they paid and said.
Mike2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Juan and his crew were amazing to work with! They showed up early to work and everyone had an assignment to do, and they went nonstop to complete our backyard landscape in a day! I would highly recommend hiring Juan for your next landscaping project. I wish this post allowed me to attach a photo of our yard before and after. Great job guys!!
Great priceLandscape design constructionLandscape installationsYard designs
Jay12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
The service and quality were exceptional! I highly recommend to anyone wanting to improve or renovate their landscaping. They helped enhanced our family’s outdoor experience, and also our curb appeal! Awesome! We are so happy with the results
Gregory5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Santa Cruz team was very reasonably priced, punctual, and worked hard. They paid close attention to the things I wanted done and worked late through the rain to make sure it was done right. They helped bring in some rock that I wanted from a local rock yard, using their trailer, and did a good job cleaning up when they were done.
Great priceArtificial turf installation
Keri4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★
No call no show for appointment, stated there was an emergency however they didn’t advise waited for their arrival and nothing
Bret6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
They did a great job on my backyard turf! Also cleaned up a rock wall for me. Very good communication and very fair pricing! I’d recommend
Reasonable priceLandscape installations
Ashley8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Absolute spectacular service!! I was able to book, get a quote, and schedule within the same week! I shopped around and this was by far the lowest and most reasonable quote. Not only was the service quick to start up, but on day of install it was so quick! The crew was kind, clean, and speedy! I LOVE my turf!! And…
*UPDATE 9/21/26: Juan agreed to give me a partial refund so I can have another fence company fix the fence. After agreeing to send me a refund he just keeps dragging it along and won't send the money. I have no other choice but to take him to small claims court. Save yourself a headache and DON'T book Santa Cruz for your next landscaping needs.
I hired Juan and his team to install turf, which they did well. Based on that experience, I also hired them to replace my fence — a decision I now regret.
The fence installation was riddled with problems from the start. I had to repeatedly follow up with Juan just to get a crew out to address them. When they finally returned to fix the posts and pickets, I had to argue with the crew, who claimed the pickets were installed correctly and that straight pickets aren’t a basic requirement. That is fencing 101, and their excuse was unacceptable.
To make matters worse, they installed new pickets without staining them, despite the fact that I paid for that service.
This company does solid work with turf, but they clearly lack the skill and attention to detail required for quality fence installation. I would not recommend them for fencing work, and I’d think twice before hiring them again for anything beyond their core service
Services: Service not listed
Carlos GarciaLocal Guide · 13 reviewsiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Highly recommended!
Juan and his crew have now completed two major projects for us, and they did a fantastic job both times. Back in July 2024, Santa Cruz Synthetic installed turf in our previous backyard. While there was a minor installation issue, it was handled completely, and we were incredibly pleased with the final product.
Fast forward to June 2026, and Juan showed up for us once again at our new home! This time, they tackled a massive overhaul: grading the entire backyard, removing all the old rock, grass, bushes, and a tree. They then installed a beautiful new stamped concrete patio, stamped curbing and synthetic turf. Complete with a new drip line throughout the yard so we are ready for plants.
Juan is very honest, reasonably priced, and absolutely gets the job done. He was juggling multiple projects at the same time, but he still delivered exactly what he promised. We are thrilled with how our yard turned out and highly recommend him and his crew!
Juan and his crew were amazing to work with! They showed up early to work and everyone had an assignment to do, and they went nonstop to complete our backyard landscape in a day! I would highly recommend hiring Juan for your next landscaping project. I wish this post allowed me to attach a photo of our yard before and after. Great job guys!!
The service and quality were exceptional! I highly recommend to anyone wanting to improve or renovate their landscaping. They helped enhanced our family’s outdoor experience, and also our curb appeal! Awesome! We are so happy with the results
Jordan BecerraLocal Guide · 14 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
Santa Cruz team was very reasonably priced, punctual, and worked hard. They paid close attention to the things I wanted done and worked late through the rain to make sure it was done right. They helped bring in some rock that I wanted from a local rock yard, using their trailer, and did a good job cleaning up when they were done.
Price assessment: Great price
Services: Artificial turf installation
Keri Adcock4 reviewsiTotal number of Google reviews Keri has written across all businesses on Google Maps, not just this one.
Absolute spectacular service!! I was able to book, get a quote, and schedule within the same week! I shopped around and this was by far the lowest and most reasonable quote. Not only was the service quick to start up, but on day of install it was so quick! The crew was kind, clean, and speedy! I LOVE my turf!! And so does my doggo, Thank you for making my backyard a paradise!
Joshua Wilson4 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Juan and team were quick to work, offered a fair price, and did a thorough job, turning a potential winter mud pit into a nice surface for us. I'll use them again in the spring to improve the surrounding turfed area.
