Analyzing 10,150,43210.2M ReviewsFor 28,76728.8K Experts

Experts Reviews · Company report
Santa Monica Autoworks logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Santa Monica Autoworks

Santa Monica, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #64Position by Experts Score among all companies we track in this category. of 170 car detailing services · 5.0★ from 136 Google reviews

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Report card

Percentile vs other car detailing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Santa Monica Autoworks is better than 98% of car detailing services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Santa Monica Autoworks is better than 97% of car detailing services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Santa Monica Autoworks is better than —% of car detailing services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Santa Monica Autoworks is better than 100% of car detailing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Santa Monica Autoworks is better than 100% of car detailing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Santa Monica Autoworks is better than —% of car detailing services.–
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Reviews for your job

Customers hired Santa Monica Autoworks for 8 kinds of job.

Santa Monica Autoworks for air & cabin filter replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Air & cabin filter replacement”

Regina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

I had an outstanding experience at Santa Monica Autoworks. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to thoroughly explain what my car needed, answered all my questions with patience, and provided a clear, fair estimate before beginning any…

Reasonable priceAir & cabin filter replacementElectricalAuto maintenance
Kristi10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Once your warranty on your car is out, this is the best place. No nickel and diming like at the dealerships. They are fair, honest, and not always trying to upsell you.

Reasonable priceAir & cabin filter replacementOil change
Christian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Just wanted to thank the team at Santa Monica Autoworks for doing such an excellent job on my car! Having wrenched cars myself to pay my way through college I know how hard the work is and how underappreciated top notch technicians are. If it wasn’t for you guys my car would have been traded in a long time ago for…

Reasonable priceAir & cabin filter replacementBrakesOil change
Thomas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I sent my car in for maintenance on July 31st and just picked it up today on August 16th, they never charged me a garage fee which would've been standard with other shops. Ozzie was super professional and always kept me updated throughout the entire maintenance process. The price was fairly low compared to what I…

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Joel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have been a big fan of Santa Monica Autoworks for years and they have always been amazing in terms of customer service and overall performance. I have recommended them to many friends and will continue to do that.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceOil change
Victor5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

These guys are the best. Super easy to work with and genuinely good guys-all of em-while staff. They haven taken good care of me and my whip multiple times.

Great priceTransmissionAuto body & trim repairAuto windshield repair
Holly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I have been taking my Audi here for years. Brian and the whole staff are such a pleasure to work with and they do a terrific job. They provide detailed estimates of all work , my car is always done on time and their prices are so much better than the dealerships. I recommend them to all of my friends and would…

Air & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Reliable, consistent, and thorough - and that’s been consistent over the years of being their customer with my Porsche Macan and, before that, my BMW. Also will try to work with you to find cost-effective solutions.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceVehicle Inspection
HasmikLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They are fantastic! Great people that do great work.

Great priceAir & cabin filter replacementAuto battery replacementSteering & suspension repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 67%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance33—
Oil change23—
Brakes17—
Auto maintenance13—
Vehicle Inspection12—
Auto engine diagnostic11—
Air & cabin filter replacement9—
Electrical7—

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