Analyzing 10,150,43210.2M ReviewsFor 28,76728.8K Experts

Experts Reviews · Company report
Santa Monica Autoworks logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Santa Monica Autoworks

Santa Monica, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #64Position by Experts Score among all companies we track in this category. of 170 car detailing services · 5.0★ from 136 Google reviews

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Report card

Percentile vs other car detailing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Santa Monica Autoworks is better than 98% of car detailing services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Santa Monica Autoworks is better than 97% of car detailing services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Santa Monica Autoworks is better than —% of car detailing services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Santa Monica Autoworks is better than 100% of car detailing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Santa Monica Autoworks is better than 100% of car detailing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Santa Monica Autoworks is better than —% of car detailing services.–
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Reviews for your job

Customers hired Santa Monica Autoworks for 8 kinds of job.

Santa Monica Autoworks for auto engine diagnostic

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Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Auto engine diagnostic”

Liz10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Love this place, My mini cooper countryman is 7 years h old and is in great condition thanks to these wonderful gentlemen who run the business . I never feel as if I'm being sold a service i don't need and i love the fact they go home on Friday and don't return until Monday Real people with family lives !! Highly recommend....

Great priceElectricalAuto engine diagnosticVehicle safety inspection
Andrea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Brian and his excellent team - Brett, Ozzie, Jamie and more - at Santa Monica Autoworks are fantastic! They are knowledgeable, dedicated, super helpful and friendly and have been taking care of my car for more than 11 years. Beside the normal work related tasks they go out of their way to come up with suggestions,…

General repairs & maintenanceAuto engine diagnosticAuto engine tuning
Lewis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Good work, good communications and good people.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
Holly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I have been taking my Audi here for years. Brian and the whole staff are such a pleasure to work with and they do a terrific job. They provide detailed estimates of all work , my car is always done on time and their prices are so much better than the dealerships. I recommend them to all of my friends and would…

Air & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
M2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very transparent and reliable shop with clear communication. Have trusted them with rare and classic Benzes and they always come through in a pinch!

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
Will5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brian and his team are great. Clear communication, no surprises, great tips and very helpful team. Easy to make appointments. Great spot on the West Side.

General repairs & maintenanceAuto engine diagnosticOil change
Marc1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Best team ever. Knowledgeable and a touch salty in a good way. And always do something extra at no cost

Great priceSteering & suspension repairGeneral repairs & maintenanceAuto A/C recharge
Brian10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have been going to SM Autoworks for over 15 years. They are the best service techs in Santa Monica, and the nicest car people I have had the pleasure of knowing. And now they service EV's!! I can't say enough good things about them, but if you need your car serviced, they are the very best in the business.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticAuto engine tuning
George4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

l have been bringing my vehicles to Brett and Brian of Santa Monica Autoworks for many years. They have yet to fail in delivering top-tier service for over ten years. Their knowledge of my vehicles (Audi, Porsche, BMW) is on par with the local dealerships. I would not hesitate recommending this vehicle service center to anyone.

Reasonable priceAuto battery replacementGeneral repairs & maintenanceAuto A/C recharge
HasmikLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They are fantastic! Great people that do great work.

Great priceAir & cabin filter replacementAuto battery replacementSteering & suspension repair
SethLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys are the best! They go over and beyond to take care of my car. They are very friendly and helpful. They have always been very fair on the price and always confirm with you before doing any work. They take the time to explain to you what is going on in your car and what to think about in the future. 5 Stars…

Auto engine diagnosticEngine repairOil change+ Quality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 67%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance33—
Oil change23—
Brakes17—
Auto maintenance13—
Vehicle Inspection12—
Auto engine diagnostic11—
Air & cabin filter replacement9—
Electrical7—

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