Experts Reviews · Company report
Santa Monica Autoworks logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Santa Monica Autoworks

Santa Monica, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #64Position by Experts Score among all companies we track in this category. of 170 car detailing services · 5.0★ from 136 Google reviews

Report card

Percentile vs other car detailing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Santa Monica Autoworks is better than 98% of car detailing services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Santa Monica Autoworks is better than 97% of car detailing services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Santa Monica Autoworks is better than —% of car detailing services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Santa Monica Autoworks is better than 100% of car detailing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Santa Monica Autoworks is better than 100% of car detailing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Santa Monica Autoworks is better than —% of car detailing services.–
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Reviews for your job

Customers hired Santa Monica Autoworks for 8 kinds of job.

Santa Monica Autoworks for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Brakes”

Andrea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Brian and his excellent team - Brett, Ozzie, Jamie and more - at Santa Monica Autoworks are fantastic! They are knowledgeable, dedicated, super helpful and friendly and have been taking care of my car for more than 11 years. Beside the normal work related tasks they go out of their way to come up with suggestions,…

General repairs & maintenanceAuto engine diagnosticAuto engine tuning
Christian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Just wanted to thank the team at Santa Monica Autoworks for doing such an excellent job on my car! Having wrenched cars myself to pay my way through college I know how hard the work is and how underappreciated top notch technicians are. If it wasn’t for you guys my car would have been traded in a long time ago for…

Reasonable priceAir & cabin filter replacementBrakesOil change
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

These guys are the best in the business. Rain, shine, sleet, or snow, they are as professional as they come and take care of your car (and wallet) as if it was their own. I don’t go anywhere else for German car services, and the dog that comes out to greet you might be the highlight of your day. Cheers to the…

Great priceTiresGeneral repairs & maintenanceEngine repair
Allyson5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve been taking my BMW to Santa Monica Autoworks for a few years now and I can’t say enough about Brian and his team of professional staff. Always polite, always on time and extremely efficient and knowledgeable, but most importantly they stand behind their work without question not long ago I had new front brakes…

General repairs & maintenanceVehicle InspectionBrakes
Thomas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I sent my car in for maintenance on July 31st and just picked it up today on August 16th, they never charged me a garage fee which would've been standard with other shops. Ozzie was super professional and always kept me updated throughout the entire maintenance process. The price was fairly low compared to what I…

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Douglas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent service and customer care/relations.

Reasonable priceVehicle InspectionBrakesOil change
Chris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Really good at what they do, and very friendly.

Reasonable priceBrakes
M2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very transparent and reliable shop with clear communication. Have trusted them with rare and classic Benzes and they always come through in a pinch!

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Reliable, consistent, and thorough - and that’s been consistent over the years of being their customer with my Porsche Macan and, before that, my BMW. Also will try to work with you to find cost-effective solutions.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceVehicle Inspection
Marc1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Best team ever. Knowledgeable and a touch salty in a good way. And always do something extra at no cost

Great priceSteering & suspension repairGeneral repairs & maintenanceAuto A/C recharge
Brian10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have been going to SM Autoworks for over 15 years. They are the best service techs in Santa Monica, and the nicest car people I have had the pleasure of knowing. And now they service EV's!! I can't say enough good things about them, but if you need your car serviced, they are the very best in the business.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticAuto engine tuning
George4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

l have been bringing my vehicles to Brett and Brian of Santa Monica Autoworks for many years. They have yet to fail in delivering top-tier service for over ten years. Their knowledge of my vehicles (Audi, Porsche, BMW) is on par with the local dealerships. I would not hesitate recommending this vehicle service center to anyone.

Reasonable priceAuto battery replacementGeneral repairs & maintenanceAuto A/C recharge
Leah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Your friendly neighborhood mechanics. The whole team here is knowledgeable and friendly. Most important - honest and reliable. I know when they tell me I need something done, it’s time to do it and the price is reasonable. I won’t go anywhere else.

Reasonable priceGeneral repairs & maintenanceVehicle InspectionBrakes
Karin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Brian and his staff at Santa Monica Autoworks have taken care of our BMW cars for years. We trust them completely. Their work is expert and quickly completed, their charges are fair, their interactions with customers couldn't be better. It's joy to see them even though car trouble is no fun.

Reasonable priceElectricalEngine repairVehicle Inspection
HasmikLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They are fantastic! Great people that do great work.

Great priceAir & cabin filter replacementAuto battery replacementSteering & suspension repair
Hilary9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian and Ozzie and their entire team (including Buddy) turned what started as a nightmare Friday into a long term relationship. Of course the dealer told me I needed everything and the kitchen sink. One call to a former mechanic (who specializes in a different brand) pointed me to Santa Monica Autoworks. They…

Brakes
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Brakes

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 67%Overpriced 0%Not sure 4%

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