Experts Reviews · Company report
Santa Monica Autoworks logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Santa Monica Autoworks

Santa Monica, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #64Position by Experts Score among all companies we track in this category. of 170 car detailing services · 5.0★ from 136 Google reviews

Report card

Percentile vs other car detailing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Santa Monica Autoworks is better than 98% of car detailing services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Santa Monica Autoworks is better than 97% of car detailing services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Santa Monica Autoworks is better than —% of car detailing services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Santa Monica Autoworks is better than 100% of car detailing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Santa Monica Autoworks is better than 100% of car detailing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Santa Monica Autoworks is better than —% of car detailing services.–
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Reviews for your job

Customers hired Santa Monica Autoworks for 8 kinds of job.

Santa Monica Autoworks for vehicle inspection

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Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle Inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Vehicle Inspection”

Andrea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Brian and his excellent team - Brett, Ozzie, Jamie and more - at Santa Monica Autoworks are fantastic! They are knowledgeable, dedicated, super helpful and friendly and have been taking care of my car for more than 11 years. Beside the normal work related tasks they go out of their way to come up with suggestions,…

General repairs & maintenanceAuto engine diagnosticAuto engine tuning
Digby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I took my daughter's VW Tiguan to Santa Monica Autoworks and received great service and personal attention from them. The feedback they provided both online and in person was very thorough. They did the work on schedule and in line with their estimate. What is often at best a stressful experience was just the opposite and I highly recommend them.

Reasonable priceGeneral repairs & maintenanceVehicle InspectionOil change
Lewis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Good work, good communications and good people.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
Allyson5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve been taking my BMW to Santa Monica Autoworks for a few years now and I can’t say enough about Brian and his team of professional staff. Always polite, always on time and extremely efficient and knowledgeable, but most importantly they stand behind their work without question not long ago I had new front brakes…

General repairs & maintenanceVehicle InspectionBrakes
Fran2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Always thoughtful and detailed with their work. I’ve never had to worry since I found them a couple years ago. My VW isn’t super reliable, but they’ve kept it in check which has been a huge weight off my shoulders. I also appreciate they take the time to answer my questions and explain what’s happening…and free coffee!

Reasonable priceGeneral repairs & maintenanceVehicle InspectionOil change
Douglas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent service and customer care/relations.

Reasonable priceVehicle InspectionBrakesOil change
Holly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I have been taking my Audi here for years. Brian and the whole staff are such a pleasure to work with and they do a terrific job. They provide detailed estimates of all work , my car is always done on time and their prices are so much better than the dealerships. I recommend them to all of my friends and would…

Air & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Reliable, consistent, and thorough - and that’s been consistent over the years of being their customer with my Porsche Macan and, before that, my BMW. Also will try to work with you to find cost-effective solutions.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceVehicle Inspection
N2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

These guys were great! Quick, efficient, friendly, and best of all, the service charges were exactly what they quoted! No surprises!

Reasonable priceAuto A/C rechargeAuto engine tuningVehicle Inspection
Leah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Your friendly neighborhood mechanics. The whole team here is knowledgeable and friendly. Most important - honest and reliable. I know when they tell me I need something done, it’s time to do it and the price is reasonable. I won’t go anywhere else.

Reasonable priceGeneral repairs & maintenanceVehicle InspectionBrakes
Karin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Brian and his staff at Santa Monica Autoworks have taken care of our BMW cars for years. We trust them completely. Their work is expert and quickly completed, their charges are fair, their interactions with customers couldn't be better. It's joy to see them even though car trouble is no fun.

Reasonable priceElectricalEngine repairVehicle Inspection
HasmikLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They are fantastic! Great people that do great work.

Great priceAir & cabin filter replacementAuto battery replacementSteering & suspension repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 67%Overpriced 0%Not sure 4%

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