Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate Santino’s Snack Shack 4.9 out of 5 based on 53 reviews, highlighting the quality of smash burgers, chili cheese fries, and Cajun fries. Customers frequently praise the fast, friendly service, fresh ingredients, and reasonable pricing, noting the food is often served piping hot. A recurring criticism from low-star reviews involves inconsistent availability, with one customer citing repeated visits to find the location closed. The owner responds to 92% of these reviews, addressing both the positive feedback on food quality and the concerns regarding operating hours.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
53 Google reviews we collected
Phrases our text analysis found in 48 written reviews
How often each topic comes up in the written reviews
We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their signature burger and Cajun fries are well worth it.”
“It was a nice day out so it was great to hangout at the picnic tables.”
“…y 2 burgers and two orders of fries took less then 10 minutes I would highly recommend to anyone…”
“Excellent value and the employees are always very kind and quick!”
“The ingredients on the smash burger tasted exceptionally fresh and was overall a great experience.”
praise complaint · found by our text analysis, Google review wording unchanged.
The burger was awesome and the fried egg on it was perfect! It was a nice day out so it was great to hangout at the picnic tables. I highly recommend grabbing a burger here.
Amazing food and super cool owners! Their signature burger and Cajun fries are well worth it.
Food was fantastic and incredibly affordable. The ingredients on the smash burger tasted exceptionally fresh and was overall a great experience.
One of the best burgers and fries Doesn’t disappoint. 5+ stars. I will definitely go back !
The food was AMAZING! I had the chili cheeser and bacon cheese fries and my boyfriend had a chili cheese dog and plain fries. We absolutely loved it and will be back
Extremely friendly and fast service. It’s quickly become a regular stop for us to walk down the street to grab a quick bite for lunch.
4.9 ★★★★★ 53 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Best smash burgers in Lansing.
That means the world to us, Christopher. Thank you so much!
The burger was awesome and the fried egg on it was perfect! It was a nice day out so it was great to hangout at the picnic tables. I highly recommend grabbing a burger here.
We are so happy you enjoyed! We hope to see you again!!
Amazing food and super cool owners! Their signature burger and Cajun fries are well worth it.
Thank you so much, Amanda! so happy you liked it! we hope to see you again!
Food was fantastic and incredibly affordable. The ingredients on the smash burger tasted exceptionally fresh and was overall a great experience.
Thank you so much, Logan! We guarantee FRESH every time! 😄 We look forward to seeing you again!
One of the best burgers and fries Doesn’t disappoint. 5+ stars. I will definitely go back !
Thank you so much, Lettie! You just made our day! So happy you enjoyed. can’t wait to have you back again! 🍔❤️
The food was AMAZING! I had the chili cheeser and bacon cheese fries and my boyfriend had a chili cheese dog and plain fries. We absolutely loved it and will be back
Thank you so much, Renee! So glad you enjoyed! Thank you for giving us a try! See you again soon! 🍔❤️
Extremely friendly and fast service. It’s quickly become a regular stop for us to walk down the street to grab a quick bite for lunch.
Thank you so much, Kenny! We’ve loved seeing you guys! So happy you enjoyed!
My absolute favorite spot in town. There are not sufficient superlatives to describe it. Could not possibly recommend strongly enough.
You’re the best! Thank you, Braedon! We love seeing you guys and your pup! ❤️🍔
One of the best burgers in the Lansing area! The chili cheese fries are smothered in toppings yet the fries are still crispy. Excellent value and the employees are always very kind and quick!
Thank you, Anna! That means so much to us! We look forward to seeing you again!!
Santino catered my son's graduation party. The burgers were great as was the customer service.
Thank you so much for the review, Travis! We had a blast and were so honored to be apart of his special day! You guys were awesome!
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
