Google reviewers rate SavATree 4.9 out of 5 based on 498 reviews, noting that the owner responds to 81% of feedback. Customers frequently praise the company’s punctuality, thorough cleanup, and knowledgeable arborists who provide detailed consultations for tree pruning, removal, and lawn care. Recurring themes highlight professional communication and fair pricing for services like insect treatment and soil analysis. However, some lower-rated reviews criticize scheduling errors, missed appointments, and a lack of follow-up on specific lawn issues, indicating occasional gaps in coordination despite generally positive experiences with the actual field work.
Google rating: 4.9 out of 5 from 498 reviews (97% five-star).
Reviews on this page: 498 Google reviews (418 with written comments, 10 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: October 22, 2026.
Service: Stump Removal Service serving Waltham, Massachusetts.
Data from Google, last updated November 2, 2026.
Star ratings
498 Google reviews we collected
4.9of 5
5 stars48197%
4 stars61%
3 stars41%
2 stars20%
1 star51%
Praise vs complaints
Phrases our text analysis found in 418 written reviews
98%praise
Praise78298%
Complaints182%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude23229%
Speed & response14919%
Quality & results13817%
Would recommend11715%
Communication668%
Price & value638%
Honesty & trust354%
What customers talk about
We read 418 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Geoff, the service advisor, and Derek, the service technician, could not have been more knowledgeable, professional and cordial.”
“The crew arrived on time on the scheduled day, completed all the work efficiently, and cleaned up thoroughly afterward.”
“Rafael patiently listened to our requests, provided expert advice, thoroughly surveyed the site, and gave us a detailed written proposal.”
“Awful.”
“Highly recommend SavATree for all your tree and yard consultation needs.”
“Stay away if you need lawn care.”
“Have there been occasional gaps in communication around scheduling?”
“Not very communicative.”
“Out of the three quotes we received, SavATree offered a very reasonable price.”
“reached out, I was told there was a fungus and that fixing it would cost extra, even though I was already paying thousands for a full-service lawn tr…”
“Rafael may be the most professional and trust-worthy service provider I've ever talked to.”
People customers mention
Fenton34 reviews
Bourque28 reviews
Jeff25 reviews
Hayes24 reviews
John18 reviews
Hannah18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Geoff, the service advisor, and Derek, the service technician, could not have been more knowledgeable, professional and cordial. The same can be said for Deborah, the receptionist and scheduler. The Lincoln branch of SavATree is great!
Price assessment: Reasonable price
B
Beatriz Gomez-Mouakad1 reviewiTotal number of Google reviews Beatriz has written across all businesses on Google Maps, not just this one.
I have been using SaveAtree for almost 20 years. They are knowledgeable arborist who take good care of your tree and do not hack it when it comes to pruning. If you love your tree and want to make sure it lives a long healthy life use SaveAtree. It will save you the hardships and costs of a damaged tree in the future.
Price assessment: Not sure
Services: Tree trimming & pruning
B
Bruce5 reviewsiTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
I hired SavATree to remove four hemlock trees, trim three sets of arborvitae, and prune a tall tree using a bucket truck. Rafael patiently listened to our requests, provided expert advice, thoroughly surveyed the site, and gave us a detailed written proposal. The crew arrived on time on the scheduled day, completed all the work efficiently, and cleaned up thoroughly afterward. Everyone from SavATree was professional and pleasant to work with. Out of the three quotes we received, SavATree offered a very reasonable price. I highly recommend them!
Price assessment: Reasonable price
Services: Tree trimming & pruning, Tree removal
M
Michelle Lahey4 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
John Fenton from SavATree came to our home today to give us advice on a newly planted tree. His consultation was incredibly helpful! On top of that, we ended up asking him about several other trees and shrubs in our yard and he was not only patient, but also extremely knowledgeable. I learned so much in our short visit with John! Highly recommend SavATree for all your tree and yard consultation needs.
Price assessment: Not sure
Services: Service not listed
D
Douglas Miller8 reviewsiTotal number of Google reviews Douglas has written across all businesses on Google Maps, not just this one.
Rafael may be the most professional and trust-worthy service provider I've ever talked to. He is on time, knowledgeable, respectful and approachable. Rafael's team is also very professional and experienced. They did a great job at our property, performing a detailed trimming and pruning all the way around my yard. The result came out great. They also went above and beyond when I requested additional work that's out of the original scope, without jacking up the price. You can tell that what they care about is truly customer satisfaction, rather than squeezing all the pennies out of you whenever there's a chance. I will certainly be calling Rafael again when there's future tree care service need and would be very comfortable referring him and his crew to anyone in need of such service.