Cheryl TrappLocal Guide · 64 reviewsTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCan find all that i was looking for at this local hardware store.
Scarborough Home Center
Scarborough Home Center at a glance
Reviewers consistently highlight the store's knowledgeable and friendly staff, who often go beyond standard closing hours to assist customers with specialized equipment or difficult product searches. The inventory is described as well-stocked and convenient for the local area, offering a wide range of hardware, gardening, and household items. Criticisms in lower-rated reviews point to occasional issues with new employee attitudes, inaccessible exit doors for mobility-impaired shoppers, and unresolved product color matching problems.
- Google rating: 4.8 out of 5 from 242 reviews (83% five-star).
- Reviews on this page: 242 Google reviews (142 with written comments, 5 with photos).
- Owner responses: the business replied to 27% of reviews.
- Most recent review: September 7, 2026.
- Service: Hardware Store serving Santa Cruz, California.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.8
★★★★★242 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 142 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly, knowledgeable staff, well-stocked and convenient.”
“They replaced the chain on my chainsaw for a very reasonable price.”
“Pricey but they always have things in stock”
“Meanwhile, I had to file a small claims case against a national chain which I can’t go into details here due to a settlement agreement.”
“Their tech who works on chainsaws is awesome, highly recommend purchases and maintenance.”
“The people who work at this hardware store are wonderful - not just efficient and knowledgeable but very courteous and friendly, and they have often g…”
People customers mention
- Depot 4 reviews
- Lomond 4 reviews
- Ace 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Kemna HavelLocal Guide · 437 reviewsTotal number of Google reviews Kemna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEverything fell off the bag just carrying it to the car, how is that supposed to work
Joe DemmaLocal Guide · 123 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJust your all around great hardware store. Always somebody to help friendly staff
Response from the owner · 4 months ago
Thanks for choosing us for your needs! We're happy to hear you enjoyed our friendly service.
LiamLocal Guide · 38 reviewsTotal number of Google reviews Liam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo much more than a hardware store. The convenience alone makes this store so great. You’ll find everything you need for hardware, tools and gardening, but also tons of cookware and other basic household items. I just wish they stayed open later!
Response from the owner · 6 months ago
Thanks for choosing us for your needs! We appreciate your feedback and will consider your suggestion about our hours. For now, our new Felton location is open until 7pm on the weekdays and 6pm on Saturdays!
Jeff ParkerLocal Guide · 84 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff is always knowledgeable and helpful. I never feel rushed and if they don't have what I need, they point me in the right direction.
Response from the owner · a year ago
Hi Jeff, Thanks for the kind words! We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to providing you with more great experiences in the near future.
Bryn DavisLocal Guide · 35 reviewsTotal number of Google reviews Bryn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery friendly, knowledgeable staff, well-stocked and convenient.
Response from the owner · a year ago
Thanks for choosing us for your needs! We're happy to hear you found our staff helpful and our store well-stocked.
Christopher DicksonLocal Guide · 26 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe most friendly helpful staff you could ever find at a small town hardware store. Yeah you can save a couple bucks driving in traffic, only to wait in line at Home Depot... Or just support your locals and get way better customer service here! Always a friendly familiar face at B-Lo Scarbs!
Response from the owner · a year ago
We appreciate your recognition of our friendly staff and commitment to customer service. Your support for local businesses like Scarborough Lumber means a lot to us.
Gunilla LeavittLocal Guide · 9 reviewsTotal number of Google reviews Gunilla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is such a great little-bit-of-everything store! The staff is both friendly and knowledgeable, and I'm stoked they are 5 minutes, give or take, from my house!
Response from the owner · a year ago
We appreciate your positive feedback about our store and staff. We try to make our stores a "one-stop-shop" and we appreciate our community choosing to shop with us!
Mica JLocal Guide · 475 reviewsTotal number of Google reviews Mica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI like this Ace. Definitely more personal and it feels like they take more time to help you here
Response from the owner · a year ago
We're thrilled to hear you appreciate our personal touch and dedication to helping our customers. Thanks for choosing Scarborough Home Center for your needs!
Dan LuedtkeLocal Guide · 9 reviewsTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThree of the staff stayed 15 minutes after their official closing time on a Saturday just so they could make sure my last minute purchase of a chainsaw would not be rushed and the machine was properly set up before I left the store. This is how great the service is there! Meanwhile, I had to file a small claims case against a national chain which I can’t go into details here due to a settlement agreement. I think you can guess where my future business will be going. Thank you to everyone working at Ace for going above and beyond!
Response from the owner · a year ago
We're grateful for your kind words and are pleased to hear about your positive experience with our team. Thanks for choosing us for your needs!
Business details
- Address: 9470 CA-9, Ben Lomond, CA 95005
- Phone: (831) 336-5142
- Website: scarboroughlumber.com
- Service area: Santa Cruz, CA