Analyzing 5,420,9185.4M ReviewsFor 14,59814.6K Experts
Google reviewers rate Scarborough Lumber 4.7 out of 5 based on 156 reviews, frequently citing helpful staff, extensive inventory, and convenient locations. Customers appreciate the wide selection of hardware, paint, and garden supplies, noting the store is well-organized and accessible. However, recurring criticisms in lower-rated reviews highlight high pricing, particularly for lumber, and complaints about rude behavior from some employees or confusing store layouts that separate product types.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always friendly staff who know where stuff is, and they usually have what you need.”
“The new older people at the front desk are just not very friendly.”
“Small lumber and hardware store nestled up in the mountains friendly staff clean store prices not too bad bought the wrong item return was easy.”
“Staff are nice and helpful but everything is over priced and owner is a turkey”
“Great service, positive people, no line.”
“I walked into the hardware store, I was asked immediately if I would like any help.”
“My go-to.”
“If you have questions about materials, tools, or which product is best for a certain job, they take the time to explain and give useful advice.”
“It feels reliable, convenient, and much more personal than a big anonymous store.”
praise complaint · found by our text analysis, Google review wording unchanged.
Extensive hardware with two locations in Boulder Creek and one in Ben Lomand. Friendly, helpful staff and well - stocked. Extensive paint and custom mixing, lumber yard, garden supply, small engine repair, and everything in between. The feel is small town hardware meets big box inventory.
The new older people at the front desk are just not very friendly. I used to really enjoy my trips over here, and everyone else is great. Hopefully things get better again.
Ace in Boulder Creek is a really great store for home improvement, repair, and everyday household needs. Every time I visit, I am impressed by how well the store is organized and how easy it is to find what I need. They have a very good selection of materials, tools, hardware, garden supplies, paint, and many other useful items for both small repairs and bigger projects. It is the kind of store where you can come in for one simple thing and still find many other helpful products. One of the best things about this store is the customer service. The staff are friendly, patient, and always willing to help. If you have questions about materials, tools, or which product is best for a certain job, they take the time to explain and give useful advice. That makes a big difference, especially when you are working on a project and want to make sure you buy the right item. The store is also very clean and well maintained. Everything looks neat, the shelves are arranged nicely, and the whole place feels comfortable and professional. Shopping there is pleasant because it does not feel messy or confusing. You can tell that the store is managed with care and attention to detail. Another thing I really like is that the store has a local and welcoming atmosphere. It feels reliable, convenient, and much more personal than a big anonymous store. Whether you need building materials, tools, or supplies for your home and garden, Ace in Boulder Creek is a place you can trust. Overall, I highly recommend Ace in Boulder Creek. It is a clean, well-stocked, and well-organized store with excellent service, a great selection of products, and a very welcoming atmosphere. It is a wonderful place for anyone who values quality, convenience, and helpful staff.
Convienant
Always helpful. Always friendly
Sooo nice! Helpful staff and had everything I needed. The young lady went above and beyond for me, and I can’t thank her enough! The young man too. Thank you for the first shopping experience with you!!!
Lumber is overpriced.
another Great place good folk
Always friendly staff who know where stuff is, and they usually have what you need. Amazing in such a tiny town. Now, if they only carried Behr paint, they would get a 6th star!
Great family friendly location. Fabulous selection of hardware products.
Analyzing 5,420,9185.4M ReviewsFor 14,59814.6K Experts