Garage door supplier · Naches, WA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%61+14.8Value 14%87+12.3Replies to reviews 7%100+7.1Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 22 door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 0%
4.5★★★★★35 Google reviews · 16 photos
83%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise SCI Door for same-day service, fair pricing, and knowledgeable technicians who clearly explain repairs. Recurring themes include friendly communication and efficient handling of issues like broken springs or opener programming. However, low-star reviews consistently cite unreturned phone calls and poor responsiveness to urgent requests, leading some customers to seek alternative providers.
Google rating: 4.5 out of 5 from 35 reviews (83% five-star).
Reviews on this page: 35 Google reviews (29 with written comments, 1 with photos).
Owner responses: the business replied to 83% of reviews.
Most recent review: October 20, 2026.
Service: Door Repair Service serving Naches, Washington.
Data from Google, last updated October 26, 2026.
Score profile vs other door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SCI DoorDoor Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SCI Door: 69/100 on this factor. Category median: 96.B
69
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SCI Door: 61/100 on this factor. Category median: 97.B
61
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SCI Door: 87/100 on this factor. Category median: 99.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SCI Door: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SCI Door: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
35 Google reviews we collected
4.5of 5
5 stars2983%
4 stars26%
3 stars00%
2 stars00%
1 star411%
Praise vs complaints
Phrases our text analysis found in 29 written reviews
97%praise
Praise5997%
Complaints23%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price267%
Reasonable133%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1626%
Speed & response1321%
Would recommend1220%
Quality & results1016%
Price & value58%
Communication35%
Honesty & trust23%
What customers talk about
We read 29 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Exceptional response time, a knowledgeable and personable repairman and a very fair price.”
“They came out quickly, got our garage door fixed up, and had everything working like new again.”
“Really appreciate the quality service—highly recommend!”
“…iated that every door is custom-made to fit the application, ensuring top-notch quality.…”
“The customer service is beyond terrible , save your time and look elsewhere for any door needs.”
“Reasonable price.”
“Super helpful, friendly and didn't mind explaining or answering questions.”
“I was originally referred to them by Cody from UpFront Garage Doors in Ellensburg, as I was outside their service area (even though Google incorrectly…”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SCI Door for 1 kind of job. Pick one to see what they paid and said.
Valdine7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
We called at 8:00 a.m. with a broken spring on our garage door opener. They sent a repairman (David) out and he had the repair done before 10:00 a.m. the same day. Exceptional response time, a knowledgeable and personable repairman and a very fair price. We most highly recommend tis company!
Ashley6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Great experience with SCI Door! They came out quickly, got our garage door fixed up, and had everything working like new again. The gentleman who came out was very friendly, professional, and did a great job. Really appreciate the quality service—highly recommend!
Great priceGeneral repairs & installation
Tracy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Second time using them
And very happy with their work. 40 year old garage doors that broke a spring with my car locked inside. Quick response. Reasonable price.
Reasonable priceGeneral repairs & installation
Terri8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Best door place in town! Used them several times! 100% satisfaction EVERY time. They are honest, friendly and very helpful. Would recommend them over ANYONE else!!
Great priceGeneral repairs & installation
StanleyLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They were exceptionally helpful. Went above and beyond given my circumstances in helping me resolve an issue and also helping me help a client of ours. Highly recommend.
AlyceLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I HIGHLY recommend SCI for garage door opener work. My remote was stolen from my car while I was traveling. I purchased replacements but was unsuccessful in programming them. I called SCI. He came out the same day and had both openers programmed within a few minutes. From the friendly person on the phone to the…
We called at 8:00 a.m. with a broken spring on our garage door opener. They sent a repairman (David) out and he had the repair done before 10:00 a.m. the same day. Exceptional response time, a knowledgeable and personable repairman and a very fair price. We most highly recommend tis company!
Response from the owner · 5 days ago
Thank you Valdine for your feedback! We strive to provide the best service we can for our customers. Please keep us in mind if you find yourself in need of any repair in the future.
Ashley Van Belle6 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Great experience with SCI Door! They came out quickly, got our garage door fixed up, and had everything working like new again. The gentleman who came out was very friendly, professional, and did a great job. Really appreciate the quality service—highly recommend!
Price assessment: Great price
Services: General repairs & installation
Response from the owner · Edited 3 months ago
Thank you so much for the feedback! We strive to exceed expectations as often as possible. We will be sure to notify the technician of your kind words. Please keep us in mind if you need anything in the future.
Tracy Harris1 reviewiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Second time using them
And very happy with their work. 40 year old garage doors that broke a spring with my car locked inside. Quick response. Reasonable price.
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 6 months ago
Thank you Tracy for your feedback! We are glad that we were able to get you taken care of so quickly! If you ever need us, you know where to find us!
Dr. Rodrigo MuratayaLocal Guide · 173 reviewsiTotal number of Google reviews Dr. has written across all businesses on Google Maps, not just this one.
Best door place in town! Used them several times! 100% satisfaction EVERY time. They are honest, friendly and very helpful. Would recommend them over ANYONE else!!
Price assessment: Great price
Services: General repairs & installation
Response from the owner · 10 months ago
Thank you Terri for the positive feedback and for being a loyal customer! We strive to be the best we can be for our customers, and we are glad that we have met your expectations.
Stanley OwenLocal Guide · 31 reviewsiTotal number of Google reviews Stanley has written across all businesses on Google Maps, not just this one.
They were exceptionally helpful. Went above and beyond given my circumstances in helping me resolve an issue and also helping me help a client of ours. Highly recommend.
Response from the owner · a year ago
Thank you so much for your feedback. We always like hearing form our customers, especially the ones that are so positive! If you need any garage door service in the future, you know where to find us!
Louis LevanLocal Guide · 10 reviewsiTotal number of Google reviews Louis has written across all businesses on Google Maps, not just this one.
I recently had a garage door installed by SCI Door in Yakima, WA, and I couldn't be more pleased with the experience.
I was originally referred to them by Cody from UpFront Garage Doors in Ellensburg, as I was outside their service area (even though Google incorrectly listed Grandview as being within their reach). Cody spoke very highly of SCI Door, and I felt it spoke highly of SCI to be referred to them from a competitor. I’m so happy I took his advice!
From start to finish, the process was smooth and professional. The office staff, especially Laney, were incredibly attentive, friendly, and professional. It was such a joy working with her over the phone.
The gentleman that came to measure for my new door was very professional and friendly as well. I was extremely impressed with his knowledge about what we had to work with considering our old broken down door and the issues I endured with it over the years and he helped me make decisions on a new door to meet our needs. I really appreciated his patience and thoroughness during the entire decision making process.
The wait time from measurement to installation was about six weeks, but I appreciated that every door is custom-made to fit the application, ensuring top-notch quality.
When the installers arrived, they were not only professional but also friendly, and they completed the job quickly and efficiently. The installation was flawless, and the new garage door has definitely improved our home's curb appeal.
Overall, I’m very impressed with the service from SCI Door and highly recommend them for anyone in need of a garage door. They’ve earned my trust and business! We are so very happy with our new garage door! The insulation rating is much higher than the old door which will make working in the garage in the winter so much nicer. The keypad we added is convenient for everyone especially our two boys. With all that being said, this new wonderful door was well within our budget! Thank you SCI for your excellent service!
Response from the owner · a year ago
Louis! Thank you so much for the review. We are pleased to hear that whole process and installation met your expectations. We hope that you keep us in mind in the future if you find yourself in need of some garage doors or service!
Alyce LarsonLocal Guide · 18 reviewsiTotal number of Google reviews Alyce has written across all businesses on Google Maps, not just this one.
I HIGHLY recommend SCI for garage door opener work. My remote was stolen from my car while I was traveling. I purchased replacements but was unsuccessful in programming them. I called SCI. He came out the same day and had both openers programmed within a few minutes. From the friendly person on the phone to the knowledgeable technician, I have nothing but good things to say about SCI and I would highly recommend them.
Response from the owner · a year ago
Alyce, sorry for the delay in responding. We thank you so much for the raving review. Please keep us in mind in the future if you have any other garage door or opener issues!
MM MomLocal Guide · 16 reviewsiTotal number of Google reviews MM has written across all businesses on Google Maps, not just this one.
Dave was amazing! He was quick, efficient, and answered all my curiose questions. Highly recommend, he even came earlier than expected. Amazing service!!
Response from the owner · 3 years ago
Thank you for the feedback! Our technicians try hard to ensure they are offering the best care possible. We will be sure to tell this technician you speak so highly of him. Please keep us in mind in the future for all your garage door needs.
Thomas Bell6 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
SCI Door sent a technician out the same day to repair my damaged garage door. The technician was friendly, knowledgeable, and hardworking. He got my door working good as new. Price was the best of any other company I talked to. Highly recommend SCI Door.
Response from the owner · 3 years ago
We are so pleased that we were able to get you taken care of so quickly. Please do keep us in mind in the future if needed!
