Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise the punctuality, mobile convenience, and quality of paintless dent repair and scratch removal services, noting significant cost savings compared to traditional body shops. The business is described as professional, with clear communication regarding scope and insurance claims. However, a minority of low-star reviews cite inconsistent pricing between phone estimates and on-site quotes, missed appointments, and unresponsive or rude customer service interactions.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
352 Google reviews we collected
Phrases our text analysis found in 315 written reviews
How often each topic comes up in the written reviews
We read 315 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great people, excellent work, and customer service that reminds you how a business should be run.”
“Horrible customer service rejects ability to do a job but proceeds to claim they know what needs to be done very rude do not recommend”
“I am absolutely 100% pleased they showed up on time and they did absolutely an amazing job.”
“Highly recommend Scratch Master to anyone looking for quality automotive work!”
“Would I recommend them to someone?”
“Professional, honest, and pays great attention to detail.”
“Once speaking on the phone with Brian he was rude and condescending when asking questions.”
“The work was completed in a more than reasonable amount of time, and the quality speaks for itself.”
“If you do not want to get ripped off by some fly by night company who doesn't do what they say their going to do, go see Brian with Scratch Masters, o…”
“Communication was clear, expectations were transparent, and we never felt left in the dark wondering what was going on.”
“Finding a business you can trust with your vehicle isn’t always easy, but Brian and Michelle made that decision easy for us.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Scratch Master for 1 kind of job. Pick one to see what they paid and said.
These guys are amazing. They did an incredible repair job on dents and scrapes on both sides of our Tesla at 25% of the cost of a collision center! I cannot recommend them enough. Oh and it only took 4h, the collision center said it would take them 2 weeks!
Excellent experience with Scratch Master! Professional, honest, and pays great attention to detail. The quality of work was outstanding, and the customer service was top-notch. Highly recommend Scratch Master to anyone looking for quality automotive work!
Evan was right on time. He worked quickly and efficiently. Price was competitive. Did a great job. High recommend!!
Quality of the work was perfect. This a great small family business worthy of Colorado’s support…
Showed up for the appointment right on time. Was very friendly and professional. Overlooked the job at hand and reassessed the damage. Changed the service order on-site and completed the repairs with ease and expediency. Great system they got there.
We highly recommend Scratch Master! Michelle and Brian were so personable and made our car repair, which included an insurance claim, easy as pie! And the results are beautiful! We can’t praise them enough! Thank you again for your excellent service!
| Job | Reviews | Category typical |
|---|---|---|
| Painting | 18 | — |
4.9 ★★★★★ 352 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
These guys are amazing. They did an incredible repair job on dents and scrapes on both sides of our Tesla at 25% of the cost of a collision center! I cannot recommend them enough. Oh and it only took 4h, the collision center said it would take them 2 weeks!
Excellent experience with Scratch Master! Professional, honest, and pays great attention to detail. The quality of work was outstanding, and the customer service was top-notch. Highly recommend Scratch Master to anyone looking for quality automotive work!
Evan was right on time. He worked quickly and efficiently. Price was competitive. Did a great job. High recommend!!
Quality of the work was perfect. This a great small family business worthy of Colorado’s support…
Steve, thank you so much! We really appreciate you taking the time to share this. As a small family-owned Colorado business, your comment about being worthy of Colorado’s support means a lot to us. We work hard to do exactly what we say we’ll do and to deliver work we’re proud to put our name on. We’re so glad you were happy with the repair and your experience with Scratch Master. Thank you for trusting us with your vehicle! ~Michelle
Showed up for the appointment right on time. Was very friendly and professional. Overlooked the job at hand and reassessed the damage. Changed the service order on-site and completed the repairs with ease and expediency. Great system they got there.
Finding a business you can trust with your vehicle isn’t always easy, but Brian and Michelle made that decision easy for us. They own a family-run shop, and from the very first interaction, they treated us like more than just another customer. They made us feel like family, and that wasn’t just something they said; it showed in the way they treated us throughout the entire process. They took care of the hail damage repair on our 4Runner, and we couldn’t be happier with the experience. Brian and Michelle went above and beyond to make sure we were taken care of. Communication was clear, expectations were transparent, and we never felt left in the dark wondering what was going on. The work was completed in a more than reasonable amount of time, and the quality speaks for itself. Their years of experience definitely show. We’re grateful we found them and wouldn’t hesitate to recommend them to anyone needing hail damage or paintless dent repair. Great people, excellent work, and customer service that reminds you how a business should be run. Brian and Michelle are amazing, and they’ve absolutely earned our recommendation!
We highly recommend Scratch Master! Michelle and Brian were so personable and made our car repair, which included an insurance claim, easy as pie! And the results are beautiful! We can’t praise them enough! Thank you again for your excellent service!
We were out of town when the hailstorm hit and came home to damage to the house, my Tacoma, and my Model 3. Both vehicles had a little over $8,000 in damage. It was a lot to deal with. I'd never used paintless dent repair and was skeptical. I didn't understand how they could get all those dents out without filler or paint. Brian and Michelle patiently answered my questions, and I never felt pressured. They handled things directly with my insurance and offered a rental, though I didn't need one. Once the claim went through, they had the Tacoma done in about a week. When I picked it up, I walked around the truck looking for dents. Couldn't find any. They'd also cleaned it inside and out. I wasn't expecting that, and the truck honestly looked better than it did before the storm. Having something turn out that well was a relief. Whoever did the dent work has serious skills. The Model 3 goes in on Monday, and I feel good about leaving it with them. If you're around Castle Pines or Lone Tree and have hail damage, I'd recommend giving Brian and Michelle at Scratch Master a call. I went in wondering whether this would work. My Tacoma answered that.
I am absolutely 100% pleased they showed up on time and they did absolutely an amazing job. I could not be happier. I would highly recommend these people if you have a Nick or a scratch it is absolutely perfect. Thanks again scratch master I really appreciate your professionalism.
Mike did a great job on my 4 runner hail damage! It happened in Castle Pines and they got me in and dealt with the insurance company. So glad to have my truck back dent free! I definitely recommend them for any scratches and dents repairs.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
