Frederick Cook II2 reviews
fixed dryer and cleaned it up
- Price assessment: Reasonable price
- Price: $350–400
- Services: Service not listed
- Repair wait time: 0–1 hr
Review from Google · view on Google
Sears Appliance Repair
Sears Appliance Repair at a glance
Customers frequently praise the technicians for their professionalism, punctuality, and clear explanations during repairs for appliances like dryers, washers, and refrigerators. However, recurring complaints in low-star reviews highlight significant issues with appointment management, including multiple cancellations, missed visit windows, and inadequate diagnostic assessments that led to unnecessary service fees.
- Google rating: 4.6 out of 5 from 60 reviews (85% five-star).
- Reviews on this page: 60 Google reviews (40 with written comments).
- Owner responses: the business replied to 90% of reviews.
- Most recent review: October 20, 2026.
- Service: Dishwasher Repair Service serving Fowler, Michigan.
Data from Google, last updated October 25, 2026.
Customer reviews
4.6
★★★★★60 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Susan PeacockLocal Guide · 219 reviews
Repaired washing machine but the next week another part broke. I think I could have gotten a brand new washer for the repair, but Marty was professional, friendly and came back to refix.
- Price assessment: Overpriced
- Price: $500+
- Services: Washing machine repair
Response from the owner · 3 months ago
Thank you for your feedback, Susan. We're glad to hear Marty was professional and friendly, and we apologize for the subsequent issue with your washing machine.
Review from Google · view on Google
Colleen Knape1 review
3 year old Frigidaire gallery refrigerator, ice maker quit giving cubed ice only crushed ice even though it was set to cubed. The ice maker selector controller was replaced. This was thankfully covered under the extended warranty. Tom was extremely professional and fixed the issue.
- Price assessment: Reasonable price
- Price: $400–450
- Services: Service not listed
Response from the owner · 3 months ago
Thank you for your feedback, Colleen! We're glad to hear Tom was extremely professional and that your ice maker issue was resolved under the extended warranty.
Review from Google · view on Google
Gilbert ArizolaLocal Guide · 61 reviews
Thomas was a very nice guy very respectful. He knew what he was doing and what he was looking for. I would recommend them to anybody.
- Price assessment: Great price
- Price: $100–150
Response from the owner · 4 months ago
Thank you for your feedback, Gilbert! We're glad to hear Thomas was respectful, knowledgeable, and someone you would recommend to others.
Review from Google · view on Google
Laura Vellanti3 reviews
Marty is wonderful and quick and efficient. Explained things very well. I am incredibly happy with the service .
- Price assessment: Reasonable price
- Price: $250–300
- Services: Service not listed
Response from the owner · 4 months ago
Thank you for your feedback, Laura! We're glad to hear Marty was wonderful, quick, efficient, and explained everything well, making you incredibly happy with the service.
Review from Google · view on Google
Michele Forell5 reviews
very kind smart tech
- Price assessment: Not sure
- Price: $100–150
- Services: Service not listed
Response from the owner · 5 months ago
Thank you for your feedback, Michele! We're glad to hear the tech was kind and smart.
Review from Google · view on Google
Lynne WesterLocal Guide · 15 reviews
Tom and his trainee did a great job working on our refrigerator. They were careful with our flooring so as not to scratch it. They checked everything out for possible problems. Went over ways to make sure we get the best functionality out of our refrigerator in the future with tips on best airflow, settings for crispers, etc. They fixed the issue and explained what needed to be done on our end, to finish it up, and what to expect once we did. Assured us that they would be back out if it wasn’t back working correctly after following through with those instructions. Highly recommend having Sears and Tom work on your appliances. Very professional and kind!
- Price assessment: Reasonable price
- Price: $100–150
- Services: Service not listed
Response from the owner · 5 months ago
Thank you for your feedback, Lynne! We're glad to hear Tom and his trainee were professional and thorough, taking care of your refrigerator and providing helpful tips for future functionality.
Review from Google · view on Google
Michael Wilson2 reviews
Never again I gave Sears the code my fridge was showing and i had googled the code said i had a bad board and wouldnt comunicate with the touch panle so they just sent a repair technician out waited around all day for him he shows up at 3:10pm and was only here 5 mins to tell me parts are unavailable fridge is junk charge me $130 (for something that should have been done over the phone) sorry I can't help..not a happy customer never again will I use Sears appliance repair...Also communication sucks gave me a window from 8am to 5pm tech never got here till 3:10 so wasted my day!!
- Price assessment: Overpriced
- Price: $100–150
- Services: Service not listed
Response from the owner · 9 months ago
We apologize for the trouble you've faced, Michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Review from Google · view on Google
Colleen Smith5 reviews
Marty was friendly, professional and very efficient! He has come here for service once before! Highly recommend him!
Response from the owner · 10 months ago
Thank you for your positive feedback, Colleen! We're glad to hear you had a great experience with Marty and appreciate your recommendation.
Review from Google · view on Google
Darla BarkleyLocal Guide · 6 reviews
Very professional and timely
Response from the owner · 10 months ago
Thank you for your positive feedback, Darla! We're glad to hear you found our service professional and timely.
Review from Google · view on Google
Business details
- Address: 2948 S State Rd, Ionia, MI 48846
- Phone: (616) 522-2161
- Website: searshomeservices.com
- Service area: Fowler, MI