Customers report that technicians are often punctual, professional, and knowledgeable during appliance repairs, including dishwasher, refrigerator, and dryer services. However, recurring complaints highlight significant difficulties with the automated AI scheduling system, which prevents customers from reaching human representatives to resolve errors or changes. Additionally, negative reviews cite high labor and trip charges, along with instances of delayed parts, missed appointments, and unresolved issues requiring multiple visits.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
I was very pleased with the service.
Thank you for your feedback, Trenton! We're glad to hear you were very pleased with the service.
I had a difficult time trying to contact your service department to notify your technician that there was a problem with the part received. But the AI assistant could not address my concern. It would be helpful to have a human backup for your chat system and AI phone service. AI only repeats your concern back at you over and over. Please consider changing that contact. Allow some human contact for your service contacts and problem that customer need to address . This would save you technician time. Because of this lack Of communication it took 3 technician complete my service. That could have been addressed with two. If AI would have allowed me to talk with a human to address the part problem. Time is money correct.
Thank you for recognizing our technician's professionalism and dedication to solving the problem. We're thrilled to have provided you with outstanding service!
3 months 7 apts and still have a broken freezer. Took a month for parts to arrive. The reschedule afyer reschedule, finly someone comes and parts aren't any "good". New parts get here, guy comes without tools. Now 3 cancelations later still broken freezer. Worst place I've ever dealt with. Can't understand how they're in business.
We apologize for the trouble you've faced, Tim. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Very helpful. Very professional.
Thank you for your feedback, Daniel! We're glad to hear you found our service helpful and professional.
I supplied the part for replacement I paid $160+ for labor and an inflated trip charge.
Thank you for your feedback, Barbara. We appreciate your input on the labor and trip charges.
Stuart did a phenomenal job rebuilding the machine and helping with some light cleaning before rebuilding the dish washer. I really don’t like the AI feature. It got everything wrong. I had to talk with Stuart directly to fix all the information.
Thank you for your feedback, Samantha! We're glad to hear Stuart did a phenomenal job and helped with cleaning, and we appreciate your input on the AI feature.
Excellent technician...above and beyond...
Thank you for your feedback, Nadene! We're glad to hear the technician went above and beyond.
Stuart was very professional and communicative with us. He walked us through the repair and pricing. I’d recommend him anytime.
Thank you for your feedback, Amber! We're glad to hear Stuart was professional and communicative, and that you would recommend him.
The technician was very professional. He quickly located the problem.
Thank you for your feedback, Freddie! We're glad to hear the technician was professional and quickly located the problem.
Terrific and prompt
Thank you for your feedback, Lisa! We're glad to hear you found our service terrific and prompt.