Sears Appliance Repair in Honolulu holds a 4.8/5 rating from 287 reviews, with the owner responding to 83% of them. Customers frequently praise technicians for their punctuality, professional demeanor, and ability to clearly explain repairs for refrigerators, washers, and dryers. However, recurring criticisms involve scheduling difficulties, missed appointments, and high repair costs that lead customers to purchase new appliances instead.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Exceptional service and great personality
Thank you for your feedback, Harley! We're glad to hear you received exceptional service and enjoyed the technician's great personality.
Excellent service and explanation
Thank you for your feedback, Tim! We're glad to hear you found the service excellent and appreciated the explanation.
Norman is friendly, professional and a delight. Fully recommend him for any and all repairs
Thank you for your positive feedback, Irish! We're glad to hear that Norman was friendly, professional, and a delight, and we appreciate your recommendation.
Norman was awesome! Prompt, friendly, professional, and fixed our issue quickly!
Thank you for your kind words! We're thrilled to hear about your positive experience with Cornelius and appreciate you taking the time to share it.
Very knowledgeable and professional. Easy to understand what the problem was.
Thank you for your feedback, Frank! We're glad to hear you found our service knowledgeable and professional, and that the problem was explained clearly.
Cornelius was such an amazing technician who was effective and efficient. He answered my questions and did such a good job. Thank you!
Thank you for your feedback! We're glad to hear Cornelius was effective, efficient, and answered all your questions.
The technician was so professional and very knowledgeable he fixed my refrigerator with just one visit. He answered all my questions on how to take care of my refrigerator and also explained in detail the Sear’s maintenance contract. 👍
Thank you for your feedback, Luisa! We're glad to hear the technician was professional, knowledgeable, and helpful in fixing your refrigerator and explaining the maintenance contract.
This is the second time that Kenneth had been to my house for an appliance repair. Both time he has been very pleasant and professional. This time my dryer was not spinning and Kenneth had it up and running in less then 45 minutes!! Impressive!!
Thank you for your feedback, Laura-Lee! We're glad to hear Kenneth was pleasant, professional, and quickly got your dryer up and running.
Explained to me what had to be done. The parts are already here. He struggled and finished. Geez, took, 3 guys and one no show. That day, I waited and got a text 5:05pm saying need to reschedule.
Thank you for your feedback, Keiki-Dawn! We're glad to hear Andrew was knowledgeable, communicative, and that your repair was covered under warranty.
After Kenneth's visit and telling us that repair would cost over $600. plus. We decided to just buy a new dryer.
We apologize for the high repair cost, Donald. Thank you for your feedback, and we hope your new dryer serves you well.