Customers frequently praise technicians for being punctual, professional, and knowledgeable when repairing appliances like washers, dryers, and refrigerators. However, several low-star reviews highlight significant issues with pricing, where repair costs were perceived as high relative to the value of the fix. Additionally, a recurring complaint involves the inability to reach a human representative for scheduling or support, with customers describing the automated customer service system as unhelpful and frustrating.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Best Tech you ever sent. 5 out 5…would give higher if possible
Thank you for your feedback, John! We're glad to hear you had such a positive experience with our technician.
The technician was polite, informative, knowledgeable, and on time-- even a day earlier than scheduled. We appreciate his time and effort very much.
Thank you for your feedback, Veronica! We're glad to hear the technician was polite, informative, and on time, and that you appreciated his effort.
Quick and professional service!
Thank you for your feedback, Rita! We're glad to hear you received quick and professional service.
Ron was my technician for my refrigerator. He explained everything fully. I have two golden doodles, and Ron was very good with them. Which made his job much easier, because they always think they need to help.
Thank you for your feedback, Betsy! We're glad to hear Ron explained everything fully and was great with your golden doodles.
Professional and very good
The booking was convenient. The technician was knowledgeable and understanding. The problem is with their pricing. They wanted to charge me over $600 to replace a drain pump in a washing machine, acknowledging that it was nearly the cost of a new machine. According to Google AI, “Replacing a drain pump on a GE model GFW550SSN1WW front-load washer typically costs between $200 and $380 when using a professional repair service. This total includes a diagnostic/service fee ($100–$150), labor ($70–$130), and the OEM drain pump part itself ($60–$90).” As a further confirmation I called a local appliance repair technician who quoted me $240 for the same job. Nearly 1/3 the cost of Sears! I ate the $129 diagnostic fee and sent Sears on their way. This will be the last dollar they get from me!
We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Quick reply to request for service. Very professional and courteous. Took time to explain everything to me.
Thank you for your feedback, Kathleen! We're glad to hear the service was quick, professional, and courteous, and that everything was explained thoroughly to you.
Jon was very helpful and after learning the new circuit board that was installed was not the issue. He figured out what the problem might be. My washer is now fixed and working good. He was very nice and insightful. Thank you for fixing my washer. My hears will no longer hurt from the sounds that it was making.
Thank you for your feedback, Tyesha! We're glad to hear Jon was helpful and insightful in fixing your washer, leaving it working well and noise-free.
I needed my dryer looked at, ended up being better off just replacing it. The repair man who came out was very professional and informative.
Thank you for your feedback, Lori! We're glad to hear the repair man was professional and informative during your dryer assessment.
Very pleased with the care he gave the washer. He was great.
Thank you for your feedback, Nancy! We're glad to hear you were very pleased with the care our technician gave your washer.