Google reviewers rate Sears Appliance Repair 4.6 out of 5 based on 114 reviews, noting that the owner responds to 97% of feedback. Positive comments frequently highlight punctual arrivals, clear communication regarding scheduling and parts, and professional diagnostic work on appliances like refrigerators and ovens. However, recurring criticisms involve repeated cancellations or rescheduling delays, as well as disputes over warranty coverage where repairs were deemed not economical or claims were denied due to alleged infestations.
Google rating: 4.6 out of 5 from 114 reviews (88% five-star).
Reviews on this page: 114 Google reviews (63 with written comments).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 23, 2026.
Service: Microwave Repair Service serving Lake Charles, Louisiana.
Data from Google, last updated November 12, 2026.
Star ratings
114 Google reviews we collected
4.6of 5
5 stars10088%
4 stars33%
3 stars11%
2 stars22%
1 star87%
Praise vs complaints
Phrases our text analysis found in 63 written reviews
94%praise
Praise6694%
Complaints46%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude2536%
Speed & response1826%
Quality & results1724%
Communication69%
Would recommend46%
What customers talk about
We read 63 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Technician repaired our dryer in a very professional and timely fashion.”
“a few days later he came back on time to install the part.”
“UPDATE I HAD ANOTHER COMPANY COME OUT YESTERDAY TO DIAGNOIS MY REFRIGERATORAND IT WAS A SLOW LEAK IN EVAPORATOR COIL.”
“He did a great job the repair, however i found another problem as soon as he left that o didn’t discover before he came.”
“You can tell he has experience and expertise in the field and he thoroughly communicated with me throughout the entire process.”
“Would recommend this company and technician in the future”
praise complaint · found by our text analysis, Google review wording unchanged.
Extended warranty repair on oven. Daimon provided approximate arrival time and kept updates for when he was near. He diagnosed the problem, ordered the part and
a few days later he came back on time to install the part. He also addressed why oven was unevenly heating.
Would recommend asking for him for repairs.
Price assessment: Not sure
Price: $450–500
Services: Service not listed
Repair wait time: 0–1 hr
Response from the owner · 2 months ago
Thank you for your feedback, J! We're glad to hear Daimon provided timely updates, diagnosed the problem, and addressed the uneven heating issue with your oven.
Marian Anderson5 reviewsiTotal number of Google reviews Marian has written across all businesses on Google Maps, not just this one.
Damon did a great job. I love it when they call and let me know they’re heading my way. Had to order parts and they arrived fast.
Services: Refrigerator/freezer repair
Response from the owner · 2 months ago
Thank you for your feedback, Tammy! We're glad to hear Damon did a great job and that you appreciated the timely communication and fast arrival of parts.
Pat B2 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Technicians were great. Worked quickly to diagnose the problem. Ordered parts and returned for repairs. Only reason I didn't give a 5 star rating is the scheduling app. AI with no human contact, rescheduled once, around noon when I was off work for the day specifically for the repair. I did not initiate the reschedule but it read like I had. The repair schedule is for 7:00AM to 6:00PM, which requires a full day commitment. Most repair or installation services give you a morning schedule or afternoon schedule window so you don't lose a full day of work.
Price assessment: Reasonable price
Price: $1–50
Services: Washing machine repair
Response from the owner · 6 months ago
Thank you for your feedback, Billy. We're glad the technicians were great and worked quickly, and we apologize for the inconvenience caused by the scheduling app and the broad time window.
Douglas Myers2 reviewsiTotal number of Google reviews Douglas has written across all businesses on Google Maps, not just this one.
Justin was awesome but the warranty plan tried to force me to take a piece of junk in replacement because my unit was not economical to repair . They tried to make me accept a unit that had nothing but bad reviews for breaking down!
Price assessment: Not sure
Price: $50–100
Services: Washing machine repair
Response from the owner · 6 months ago
We're really sorry to hear about your experience, Douglas. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Dorothy Compton3 reviewsiTotal number of Google reviews Dorothy has written across all businesses on Google Maps, not just this one.
Dwayne came to repair our microwave but they decided it wasn't covered. He was very professional and respectful to my girlfriend definitely a great employee
Price assessment: Not sure
Price: $1–50
Response from the owner · 7 months ago
Thank you for your review, John! We're glad to hear Dwayne was professional and respectful during the visit.
