Beth Sipantzi1 review
Charles did a great job on our Washer.
Response from the owner · 6 hours ago
Thank you for your feedback, Beth! We're glad to hear Charles did a great job on your washer.
Review from Google · view on Google
Sears Appliance Repair
Sears Appliance Repair at a glance
Reviewers frequently praise the technicians for being punctual, polite, and knowledgeable when explaining repairs. However, low-star comments consistently criticize the company's reliance on automated systems, citing missed appointments, scheduling errors, and the inability to reach live customer service representatives. Some customers also reported issues with repair quality or unexpected costs.
- Google rating: 4.5 out of 5 from 419 reviews (84% five-star).
- Reviews on this page: 419 Google reviews (280 with written comments, 3 with photos).
- Owner responses: the business replied to 92% of reviews.
- Most recent review: October 26, 2026.
- Service: TV Repair Service serving Lynchburg, Virginia.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.5
★★★★★419 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Karen Cobbs5 reviews
Nathan has done repair at our home before. We find him knowledgeable and courteous. The cost of repair was outrageous. THAT WAS NOT NATHAN'S FAULT. Should we need repair in the future we will likely try another appliance repair bc of the difference in repair cost. We originally called another repair service who told us it was related to the motor which was still under limited warranty. That was good advice and we will call that service again in the future because their hourly charge is about 45% less expensive. We have always had good service with Sears repair but at these prices, we will not call again.
- Price assessment: Not sure
- Price: $100–150
- Services: Washing machine repair
- Repair wait time: 0–1 hr
Response from the owner · 2 days ago
Thank you for your feedback, Karen! We're glad to hear Nathan was knowledgeable and courteous, but we're sorry to learn about your concerns regarding the repair cost.
Review from Google · view on Google
Kathleen Judd1 review
Very polite and efficient!
- Price assessment: Overpriced
- Price: $400–450
- Services: Dryer repair
- Repair wait time: 0–1 hr
Response from the owner · 4 days ago
Thank you for your feedback, Kathleen! We're glad to hear the service was polite and efficient.
Review from Google · view on Google
Misty Stedman6 reviews
Such a great service. Came right on time, provided proficient and quality work! Very personable and polite as well!
- Services: Dishwasher repair
Response from the owner · 4 days ago
Thank you for your feedback, Misty! We're glad to hear the service was timely, proficient, and that our technician was personable and polite.
Review from Google · view on Google
Jack Whisler3 reviews
Dave was friendly and efficient. Appreciate him!
Response from the owner · a week ago
Thank you for your feedback, Jack! We're glad to hear Dave was friendly and efficient, and we appreciate your kind words.
Review from Google · view on Google
Dave Estes5 reviews
David did a great job, was courteous and friendly. He will be my preferred tech for any future service
- Services: Dishwasher repair
Response from the owner · a month ago
Thank you for your feedback, Dave! We're glad to hear David did a great job and that you'd prefer him for future service.
Review from Google · view on Google
Edward Kable7 reviews
Your service tech was very helpful in explaining the problems. Unfortunately for me, he described the need to replace various parts, while advising me that because this cooktop was very old, the necessary parts were not available through Sears.
- Services: Stove & cooktop repair
Response from the owner · a month ago
Thank you for your feedback, Edward! We're glad to hear the service tech was helpful in explaining the issues, even though the necessary parts for your cooktop were unavailable.
Review from Google · view on Google
Annette Trombley7 reviews
Service tech was very efficent and polite
- Price assessment: Great price
- Price: $1–50
- Services: Oven repair
- Repair wait time: 0–1 hr
Response from the owner · 4 weeks ago
Thank you for your feedback, Annette! We're glad to hear the service tech was efficient and polite.
Review from Google · view on Google
Fontella Lewis8 reviews
Very thorough. Straight to the point. Took less then 30 minutes.
Response from the owner · 4 weeks ago
Thank you for your feedback, Fontella! We're glad to hear the service was thorough and efficient.
Review from Google · view on Google
Justin Cox2 reviews
Nathan was very helpful in fixing my washer machine. The fix was simple and he was in and out quick. I had the protection plan so no money out of pocket which is great.
- Services: Washing machine repair
- Repair wait time: 0–1 hr
Response from the owner · 4 weeks ago
Thank you for your feedback, Justin! We're glad to hear Nathan was helpful and efficient in fixing your washer, and that the protection plan worked well for you.
Review from Google · view on Google
Business details
- Address: 2312 Wards Rd, Lynchburg, VA 24502
- Phone: (434) 219-5016
- Website: searshomeservices.com
- Service area: Lynchburg, VA