Transportation service · Chicago, IL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%81+56.1Reliability 31%72+22.2Experts Score= 78Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 14 taxi servicesiPosition by Experts Score among all companies we track in this category. · better than 38%
4.8★★★★★21 Google reviews · 24 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Second City Tuk Tuks 4.8 out of 5 based on 21 reviews, with the owner responding to 29 percent of them. Customers frequently praise the service for punctuality, fair pricing, and effective communication via phone or email. Recurring themes include drivers providing knowledgeable city tours, playing music, and ensuring a fun, safe experience for events like weddings or birthday parties. No common criticisms appear in the provided excerpts, as all listed reviews are five-star ratings.
Google rating: 4.8 out of 5 from 21 reviews (95% five-star).
Reviews on this page: 21 Google reviews (18 with written comments, 4 with photos).
Owner responses: the business replied to 29% of reviews.
Most recent review: July 19, 2026.
Service: Taxi Service serving Chicago, Illinois.
Data from Google, last updated October 25, 2026.
Score profile vs other taxi services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Second City Tuk TuksTaxi Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Second City Tuk Tuks: 81/100 on this factor. Category median: 84.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Second City Tuk Tuks: 72/100 on this factor. Category median: 85.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Second City Tuk Tuks: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Second City Tuk Tuks: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 18.–
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Bar = this company · dark tick = category median.
Star ratings
21 Google reviews we collected
4.8of 5
5 stars2095%
4 stars00%
3 stars00%
2 stars00%
1 star15%
Praise vs complaints
Phrases our text analysis found in 18 written reviews
95%praise
Praise1895%
Complaints15%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude526%
Would recommend526%
Speed & response421%
Communication316%
Price & value211%
What customers talk about
We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Smoothest ride, best music and the driver was so knowledgeable of the city and funny!”
“I would highly recommend calling them to book your tour!”
“I needed a quick ride for 65 friends from Wrigley to Wiener’s Circle for my 30th bday party and they were kind, organized, efficient, and on time!”
“Was very engaging, fun and an excellent communicator.”
“I love this business and prices are fair.”
People customers mention
Alex4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Mama11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
⭐⭐⭐⭐⭐ Unforgettable 19th Birthday Celebration!
We booked a Saturday night city lights tour with Second City Tuk Tuk to celebrate my daughter's 19th birthday, and it was absolute perfection! Our driver, Alex, was incredible. He showed us some of the most breathtaking views of the Chicago skyline lit up at night and…
Kit8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
A friend hired Second City TukTuks as a getaway vehicle for our wedding, and it was wonderful. Shout out to our driver Savanna (sorry if we spelled your name wrong) who took us on our delightful ride. She made sure we were protected from the rain that was falling at the time, made us feel safe on the entire trip,…
Sonny9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Alex at Second City Tuk Tuk’s was fantastic! He took our family to and from the Bears game. Was very engaging, fun and an excellent communicator.
Could not recommend more!
Matt1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Would have given 6 stars if it were an option. Our driver was incredibly friendly and helpful.
Gina9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I arranged a ride for my brother as a joke and for his birthday but it turned out to be such a unique and fun gift. Alex was amazing. 10 stars and would definitely book again!
Nancy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
My sister and I had flown out to Chicago and then drove to South Bend to see the Stanford Notre Dame game. OK. The score sucked for us, but not the ride back to where we had parked our car, which according to maps said it would have been a 55 minute walk in the dark. We spotted the pedicab and said, bye bye Uber. It…
⭐⭐⭐⭐⭐ Unforgettable 19th Birthday Celebration!
We booked a Saturday night city lights tour with Second City Tuk Tuk to celebrate my daughter's 19th birthday, and it was absolute perfection! Our driver, Alex, was incredible. He showed us some of the most breathtaking views of the Chicago skyline lit up at night and shared so many great facts about the city along the way. It was the perfect blend of fun, sight-seeing, and celebration. If you are looking for a unique experience or just need city transport, I cannot recommend Second City Tuk Tuk and Alex enough. We had so much fun!
Response from the owner · 5 days ago
So glad we could make your daughter’s birthday celebration even more special!
Kit and Kailen8 reviewsiTotal number of Google reviews Kit has written across all businesses on Google Maps, not just this one.
A friend hired Second City TukTuks as a getaway vehicle for our wedding, and it was wonderful. Shout out to our driver Savanna (sorry if we spelled your name wrong) who took us on our delightful ride. She made sure we were protected from the rain that was falling at the time, made us feel safe on the entire trip, and all-in-all provided a wonderful end to a joyous day.
Sonny Balani9 reviewsiTotal number of Google reviews Sonny has written across all businesses on Google Maps, not just this one.
Alex at Second City Tuk Tuk’s was fantastic! He took our family to and from the Bears game. Was very engaging, fun and an excellent communicator.
Could not recommend more!
Response from the owner · 5 days ago
Thank you Sonny!
Matt Buenger1 reviewiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
I arranged a ride for my brother as a joke and for his birthday but it turned out to be such a unique and fun gift. Alex was amazing. 10 stars and would definitely book again!
Response from the owner · a year ago
We appreciate the support and the review!
Nancy Jamison4 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
My sister and I had flown out to Chicago and then drove to South Bend to see the Stanford Notre Dame game. OK. The score sucked for us, but not the ride back to where we had parked our car, which according to maps said it would have been a 55 minute walk in the dark. We spotted the pedicab and said, bye bye Uber. It was so much fun. We were laughing, listening to music and seeing the sights with cool wind blowing through our hair. Dan was awesome. It was the perfect pick me up after a bad road loss. Go Stanford!
Kathleen Mordecai13 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
The best tour guide ever!! I’ve taken so many pedicabs in the city but none were as good as this company! Smoothest ride, best music and the driver was so knowledgeable of the city and funny!! Will book them every time I come to the city!
Tyler Crandall14 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
My daughter and I had a train to catch and Lalapalooza was in town! Buses, Ubers, and cabs were all getting stuck in traffic and I was worried we wouldn’t make it. What to do? What to do? I called the number on the Second City Tuk Tuks website and Alex, the owner, agreed to pick us up at our hotel. We there in plenty of time— no sweat (for us…but Alex may have sweat—August 1 is hot).
Matt Armbruster10 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
We very much enjoyed our time with Alex and Second City Tuk Tuks as we celebrated a birthday. Fun and lots of info! Experienced downtown in a way that we simply could not have otherwise.
