Google reviewers rate Second Home Pet Resort 4.7 out of 5 based on 447 reviews, with the owner responding to 87% of comments. Customers frequently praise the facility's cleanliness, staff attentiveness, and regular photo updates during boarding, daycare, and grooming services. However, recurring criticisms include difficulty reaching staff by phone, unexpected surge pricing fees, and concerns regarding pet safety incidents or breed-specific intake restrictions.
Google rating: 4.7 out of 5 from 447 reviews (87% five-star).
Reviews on this page: 447 Google reviews (302 with written comments, 21 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 24, 2026.
Service: Pet Sitter serving Phoenix, Arizona.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.7
★★★★★
447 reviews on Google
5★389
4★25
3★8
2★4
1★21
Reviews from Google, shown as published (original wording, unedited).
NC
Nanci CampbellLocal Guide · 27 reviews
★★★★★
Second Home Pet Resort is awesome! I feel comfortable boarding Murphy here because I know he is in great hands and loves the indoor/outdoor suite. The staff is wonderful and takes the time to go over any medications he is on. Boarding your family member can be hard, and Second Home relieves much of that stress.
Services: Dog grooming, Dog boarding
Response from the owner · 3 days ago
Nanci, thank you so much for your kind words! We are so glad to hear Murphy loves staying with us!
We're definitely going again!
I took my dog in for day care yesterday for the first time. He stayed for the 3 hour evaluation period. I like that you can watch the dogs playing together and they can't really see you watching from the window. When it was time to leave, my dog ran away from the staff member (a couple times) as she tried to put his harness/leash back on. Then when I got him outside to the car, he laid on the ground and didn't want to get in the car!
My observations of the staff members were that you can definitely tell they care about the dogs and their jobs! All were friendly and welcoming. I saw quite a few people coming/going with their dogs. The facility was clean and secure.
My dog slept most of the evening after we returned. He also slept through the night and 3 hours past his normal wake up time.
I am definitely going back and hope to make this a weekly event. Second Home seems like a great facility for your dogs!
Price assessment: Great price
Services: Dog daycare
Response from the owner · 3 months ago
Allie, thank you so much for the great review! We are thrilled to hear you had a happy, tired pup! We look forward to see you again, soon!
Extremely disappointed. I gave this business a second chance and regret it. They showed no accountability when my dog came home needing veterinary care and completely failed to stand behind their services. After years of being a loyal customer and spending thousands of dollars here, I expected much better. I will never use this facility again and would not recommend them.
I rarely leave negative reviews, but after giving this facility a second chance, I deeply regret it.
The first incident resulted in my dog's anal glands rupturing, requiring approximately $1,800 in veterinary care. Since that incident, he has continued to have anal gland issues. The facility refunded my boarding stay at that time.
I trusted them again, only for my dog to come home with an eye injury requiring another veterinary visit, a corneal stain, medication, and another vet bill. My veterinarian advised that redness from this type of injury does not appear immediately, making it entirely possible the injury occurred while he was in their care.
After spending nearly $1,000 on this boarding stay and thousands of dollars with this business over the years, they refused to reimburse a $200 veterinary bill and denied any responsibility based solely on their own internal review.
I have completely lost confidence in their care. I will never trust them with my dog again, and I cannot recommend them to anyone looking for a safe place to board their pet.
Response from the owner · 3 months ago
Lina, thank you for sharing your concerns. As we recently discussed, we are truly sorry that Gronky experienced an eye concern after his stay, and we understand how upsetting that would be. After we spoke, our management team completed a thorough review of his stay, including daily wellness observations, staff notes, grooming team feedback, and available photos taken shortly before departure. During his stay and grooming appointment, our team did not observe or document eye redness, discharge, squinting, swelling, discomfort, or any eye-related incident.
We understand this situation has been frustrating and apologize that we were unable to come to the same conclusion. The safety, comfort, and well-being of every pet in our care remains our highest priority, and we will continue to take all concerns seriously and are committed to transparency and the highest quality of care at SHPR.
First off this review is for the "new" owners. I have been a customer for 10+ years now. When I went and picked up my dogs today and was told that the daily rate was $160 a night for 2 dogs I thought they were joking. I was even told that the total included an 8% surge pricing fee. Well long story short you lost a 10 year customer. I have been considering rover.com and now my mind is made up. Good bye and good luck running a once very successful business into the ground because of your greed!
Price assessment: Overpriced
Services: Dog grooming, Dog boarding
Response from the owner · 3 months ago
Richard, I'm so sorry for the delayed response. Thank you for sharing your concerns. We’re genuinely sorry that your most recent experience left you feeling frustrated, especially after trusting us with your dogs for more than 10 years. That matters to us.
To clarify, our boarding rates had not increased in two years prior to this update, so we understand that kind of change can feel surprising. The room you reserved was our highest-tier accommodation, and the stay also fell during a holiday period, when premium pricing has always applied. We completely understand that the total was not what you expected, which is why we refunded the difference as a courtesy for a long-time, valued customer. Our intention is never to surprise or take advantage of clients, but to keep up with rising operating costs that allow us to attract and retain the best staff possible who ensure a safe environment and care for your pets like they are our own.
