Hannah Cunningham5 reviewsTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWas excellent at his job! Ryan was absolutely amazing!
Second Nature Limousine
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%91+12.9Replies to reviews 7%67+4.7Craft & service penalty96−0.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 34 limousine servicesPosition by Experts Score among all companies we track in this category. · better than 45%
4.9 ★★★★★ 635 Google reviews · 24 photos
97%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
57%reviews answered by the owner
Oct 2026latest review
Second Nature Limousine at a glance
Reviewers frequently praise the punctuality, friendliness, and accommodating nature of the drivers, as well as the ease of booking and clear communication. However, several low-star reviews cite issues with vehicle substitutions, mechanical problems, and discrepancies regarding advertised amenities like beverages or air conditioning. The company maintains a 4.9 rating from 635 reviews and has responded to 57% of customer feedback.
- Google rating: 4.9 out of 5 from 635 reviews (97% five-star).
- Reviews on this page: 635 Google reviews (516 with written comments, 30 with photos).
- Owner responses: the business replied to 57% of reviews.
- Most recent review: October 25, 2026.
- Service: Limousine Service serving Hobart, Indiana.
Data from Google, last updated October 28, 2026.
Score profile vs other limousine services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Second Nature Limousine: 94/100 on this factor. Category median: 95.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Second Nature Limousine: 93/100 on this factor. Category median: 93.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Second Nature Limousine: 96/100 on this factor. Category median: 99.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Second Nature Limousine: 91/100 on this factor. Category median: 100.A
91
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Second Nature Limousine: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Second Nature Limousine: 67/100 on this factor. Category median: 69.B
67
Bar = this company · dark tick = category median.
Star ratings
635 Google reviews we collected
- 5 stars61397%
- 4 stars71%
- 3 stars41%
- 2 stars10%
- 1 star102%
Praise vs complaints
Phrases our text analysis found in 516 written reviews
- Praise53397%
- Complaints193%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude18133%
- Would recommend11821%
- Quality & results9818%
- Speed & response8616%
- Communication438%
- Price & value163%
- Honesty & trust102%
What customers talk about
We read 516 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was punctual, attentive and went out of her way to make sure we had the best time while out.”
“Also when contacting the limo company they emailed back very rude and made up false information about the day of my wedding and bashing people that ha…”
“Second Nature Limousine was great and I highly recommend them.”
“I could not recommend this company to anyone.”
“He did an amazing job and I'm forever grateful for him!”
“…akes that were squealing and most importantly, the air conditioning did not work on a roughly 90-degree day.…”
“Our driver, was punctual, professional, and kind making the bachelorette wine tour a success.”
“He claims he plugged his phone in and it worked, but he never showed us that is was or tried to help us with our devices.”
“The day of communication was excellent, we needed to revise our pick up location and they were incredibly accommodating.”
“While we did end up paying the credit card fee, we truly appreciated that they were fair and didn’t take advantage of the situation.”
“A complete overpriced NIGHTMARE!”
“With a group our size, having reliable transportation made such a difference and allowed everyone to just relax and have fun.”
People customers mention
- Linda 15 reviews
- Ryan 15 reviews
- Anthony 13 reviews
- Moses 9 reviews
- Steve 7 reviews
- Sharif 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Ebony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My group had the best experience today with Miss Linda, our driver! She was punctual, attentive and went out of her way to make sure we had the best time while out. I would not think twice about booking with Second Nature just to request her as my driver again. Thank you for such an amazing time!
KimberlyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Second Nature Limousine was great and I highly recommend them. The booking process was really easy and I liked that I could create my own route with multiple stops. The day of communication was excellent, we needed to revise our pick up location and they were incredibly accommodating. Our driver, was punctual,…
BlairLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great experience with Second Nature Limousine! We used them this past Saturday night for our group of 35 while celebrating my husband’s 50th birthday weekend in New Buffalo. They were wonderful to work with from the initial booking through finalizing all the details. Communication was clear, they were extremely…
Kve8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Linda was our driver during our staff retreat! She was kind and friendly and made our trip even more enjoyable. Thank you Linda again! 🤗
Roberto2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Linda was a hoot and a holler! We felt her great energy as soon as we stepped on the bus. She kept us safe and we were well taken care of.
Theresa13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Linda thank you for being such a wonderful shuttle driver. We had a great experience!
Photos
Customer reviews
4.9 ★★★★★ 635 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Ebony Winn1 reviewTotal number of Google reviews Ebony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy group had the best experience today with Miss Linda, our driver! She was punctual, attentive and went out of her way to make sure we had the best time while out. I would not think twice about booking with Second Nature just to request her as my driver again. Thank you for such an amazing time!
Aesha BinionLocal Guide · 23 reviewsTotal number of Google reviews Aesha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLinda was amazing!
Kimberly WenzelLocal Guide · 13 reviewsTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSecond Nature Limousine was great and I highly recommend them. The booking process was really easy and I liked that I could create my own route with multiple stops. The day of communication was excellent, we needed to revise our pick up location and they were incredibly accommodating. Our driver, was punctual, professional, and kind making the bachelorette wine tour a success.
Blair WilliamsLocal Guide · 19 reviewsTotal number of Google reviews Blair has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience with Second Nature Limousine! We used them this past Saturday night for our group of 35 while celebrating my husband’s 50th birthday weekend in New Buffalo. They were wonderful to work with from the initial booking through finalizing all the details. Communication was clear, they were extremely responsive, and everything was easy and seamless. A special shout-out to Steve, our driver, who was wonderful! He was friendly, professional and made our night so easy. With a group our size, having reliable transportation made such a difference and allowed everyone to just relax and have fun.
Kve VirEgViv8 reviewsTotal number of Google reviews Kve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLinda was our driver during our staff retreat! She was kind and friendly and made our trip even more enjoyable. Thank you Linda again! 🤗
Roberto Leal2 reviewsTotal number of Google reviews Roberto has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLinda was a hoot and a holler! We felt her great energy as soon as we stepped on the bus. She kept us safe and we were well taken care of.
katie2 reviewsTotal number of Google reviews katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you Linda for everything!
Mishelley5 reviewsTotal number of Google reviews Mishelley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLinda was amazing!!
Carmen Casas1 reviewTotal number of Google reviews Carmen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLinda
Business details
- Address: 553 IN-130, Wheeler, IN 46393
- Phone: (219) 301-9160
- Website: secondnaturelimos.com
- Service area: Hobart, IN