Jenni Swaby2 reviews
I have been using security public storage for the last 3 years. They r reliable and have a great staff. Love Terri & Jessie. Do recommend
Review from Google · view on Google
Security Public Storage
Security Public Storage at a glance
Reviewers highlight the facility's cleanliness, secure ground-floor units, and helpful staff who assist with storage and truck rentals. Customers appreciate the convenient hours and friendly communication, including email reminders for payments. However, some complaints note inconsistent billing practices, unclear operating hours, and concerns regarding pest control or post-fire service quality.
- Google rating: 4.9 out of 5 from 512 reviews (94% five-star).
- Reviews on this page: 512 Google reviews (459 with written comments, 6 with photos).
- Owner responses: the business replied to 59% of reviews.
- Most recent review: October 23, 2026.
- Service: Storage Unit serving Santa Rosa, California.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★512 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Dan Connick6 reviews
Terry and Jessie are so delightful and helpful! Working with them makes life a breeze, Terry is always going out of her way to accommodate me. Their diligence in keeping the facility and trucks clean, and their great attitudes keep me coming here for all my storage and truck rental needs. Five stars all day! Thank you for everything!
Response from the owner · 3 days ago
Hi Dan, thank you so much for your kind words! We are delighted to hear that Terry and Jessie made your experience with us a breeze. We appreciate your loyalty and look forward to assisting you with all your storage and truck rental needs in the future.
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Frances Bengtsson3 reviews
Super clean and Amazing Staff been there for a year! Recommend this Storage facility!
Response from the owner · 3 days ago
Thank you for your kind words, Frances! We're delighted to hear that you've had a positive experience with our staff and facility. If you ever need any assistance in the future, feel free to reach out - we're here to help!
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Josie Baker4 reviews
Terry and Jessie were absolutely amazing so professional friendly and proficient. Highly recommend not only the company but the ladies in the office are top tier
Review from Google · view on Google
geri rossi de guevaraLocal Guide · 33 reviews
I highly recommend Security Public Storage. Seth initially helped me when I was looking for a very temporary storage. Our lease was ending and our rebuilt house after a house fire wasn’t quite done. I panicked. Seth and then Terry helped me out with a 2-3 month 5x10 unit. The facility & units are clean & secure, great access, & close to our home. Most importantly the staff are friendly and very helpful. Thank you Public Storage
Response from the owner · a week ago
Hi Geri, thank you so much for sharing your positive experience with us! We're glad Seth and Terry were able to assist you during a stressful time, and we're happy to hear that you found our facility clean, secure, and convenient. We appreciate your recommendation and thank you for choosing Security Public Storage!
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Amanda Madison2 reviews
The greatest experience you could possibly have at a storage facility. Terry is nothing short of incredible. The cleanliness, security and customer service of this location are unmatched in the world these days. Thank you for being awesome!
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Dennis Rich2 reviews
Very clean and professional. Nice people.
Response from the owner · a week ago
Thank you for your kind words, Dennis! We're glad to hear that you found our service clean and professional. We always strive to provide a welcoming environment for our customers.
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Trevor Mclean3 reviews
I have been a customer at this storage facility for a few years now just about three. When I initially came here from Vacaville Terry greeted me warmly and the staff were kind and attentive and helped me to pick the right storage Unit for my needs. The place was always very well kept I had no problems with any kind of rodents eating my belongings. The place was also very Secure. Today I’m in the process of moving out and I actually feel like I’m leaving friends and family behind. It was a great experience out of all the storage facilities that I’ve used over time. This is by far the greatest amongst the group. If you need A storage facility this is the one to choose.
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Edward Kuhn3 reviews
The office staff is very helpful and friendly, they go out of their way to help me every time I go into the office. I really appreciate Terry and Jessie.
Response from the owner · a week ago
Thank you for your kind words, Edward! We're glad to hear that Terry and Jessie provided you with excellent service. Your satisfaction is our top priority, and we're always here to help.
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John Gray1 review
They are always so friendly with smiling faces. Will literally turn a bad day into a good one. Customer service there is unrivaled and for that reason alone we will never go anywhere else.
Response from the owner · 2 weeks ago
Hi John, thank you so much for your kind words! We're thrilled to hear that our customer service has made such a positive impact on you. We look forward to welcoming you back again soon!
Review from Google · view on Google
Business details
- Address: 1021 Hopper Ave, Santa Rosa, CA 95403
- Phone: (707) 764-6699
- Website: securitypublicstorage.com
- Service area: Santa Rosa, CA