Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
Google reviewers rate Security Technology Group five stars based on 184 reviews, with the owner responding to 79 percent of comments. Customers frequently highlight punctual arrivals, professional conduct, and thorough explanations of system operations during installations and repairs. Sales staff are noted for providing detailed product information and flexible pricing without pressure. The provided excerpts contain no low-star reviews, so no recurring criticisms regarding service quality or communication are evident in this specific sample.
Data from Google, last updated November 10, 2026.
184 Google reviews we collected
Phrases our text analysis found in 172 written reviews
How often each topic comes up in the written reviews
We read 172 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were great at their job and very helpful to us.”
“He did a wonderful job for us at Schnabel as always.”
“Pat, Mason, Kam, and Ethan did a neat and quick installation.”
“If you want to work with a professional company I recommend hiring STG.”
“They explained how everything worked and made sure that we were comfortable using the system.”
“Their kindness, professionalism, and genuine concern meant more than words can express.”
“After calling to get on their schedule, I was given a reasonable window of completion.”
praise complaint · found by our text analysis, Google review wording unchanged.
5.0 ★★★★★ 184 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
They were very pleasant and considerate. They explained how everything worked and made sure that we were comfortable using the system. They were great at their job and very helpful to us. We couldn't ask for anyone better. They were the best!
Shaun and Ian both did a great job.
Matt came to our office to do an access control repair; he was very knowledgeable and respectful. He did a wonderful job for us at Schnabel as always.
Dave was very helpful explaining our options and selecting the best fit for our shop. Pat, Mason, Kam, and Ethan did a neat and quick installation.
Stephen and Ethan did a great job. Appreciate their service.
Stephen and Ethan were awesome!! Thorough and professional.
Ramsey, Riley & Ethan were great! Amazing customer service and installation
Thank you for the review, Rebecca! We’re fortunate to have Ramsey, Riley, and Ethan representing STG and appreciate you recognizing their hard work!
Ramsey and Riley from stg came in fast and ready Prompt and professional clean installation and amazing timing and clean work… impressive
Thank you for the review, Moe! Riley and Ramsey will appreciate your kind words. We're glad to hear that you're impressed with your experience. Thank you for choosing STG!
Mason came to my home to drop off my medical pendant. He explained everything to me and even answered some questions I had about my security system, which I had installed in April. He is a very nice and polite young man. He took his time to answer my questions which I really appreciated. Thank you Mason!
Thank you for the review, Lynn! Mason is a valued member of the STG team, and we're happy to hear he was able to assist you with your questions. We'll be sure to share your kind words with him!
We hired STG after not being happy with our current security providers. Right away I noticed a big difference in the customer service and just overall friendly and helpful demeanor of both Ethan and Tim. Our system was a bit challenging due to the prior security companies system, but Ethan and Tim worked through the issues to get both our home residence and business location up and running with updated and improved equipment. If you want to work with a professional company I recommend hiring STG.
Thank you for taking the time to leave a review, Tricia! We're grateful you trusted STG to take over your security, and that Tim and Ethan were able to work through the challenges of setting it up. Finding solutions for all customers is something we truly value!
Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts