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Selby Medical Massage LLC

Massage therapist · Mesa, AZ · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%96+14.6Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 178 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 82%
5.0 ★★★★★ 74 Google reviews · 16 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
57%reviews answered by the owner
Oct 2026latest review

Selby Medical Massage LLC at a glance

Google reviewers rate Selby Medical Massage LLC five stars based on seventy-four reviews, noting the owner replied to fifty-seven percent of them. Clients describe the services as effective for chronic pain, post-surgical recovery, and sports injuries, highlighting the therapists' deep knowledge, communication, and ability to explain procedures. Recurring themes include professional environments, easy check-ins, and fair pricing. No low-star excerpts were provided to identify common criticisms.

  • Google rating: 5.0 out of 5 from 74 reviews (100% five-star).
  • Reviews on this page: 74 Google reviews (71 with written comments).
  • Owner responses: the business replied to 57% of reviews.
  • Most recent review: October 14, 2026.
  • Service: Massage Therapist serving Mesa, Arizona.

Data from Google, last updated November 2, 2026.

Score profile vs other massage therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: value.

Satisfaction100Reliability99Craft & service–Value96Momentum100Replies to reviews–Satisfaction: 100 (median 94)Reliability: 99 (median 94)Value: 96 (median 100)Momentum: 100 (median 100)
Selby Medical Massage LLCMassage Therapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Selby Medical Massage LLC: 100/100 on this factor. Category median: 94.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Selby Medical Massage LLC: 99/100 on this factor. Category median: 94.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Selby Medical Massage LLC: 96/100 on this factor. Category median: 100.A
96
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Selby Medical Massage LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
–

Bar = this company · dark tick = category median.

Star ratings

74 Google reviews we collected

  • 5 stars74100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 71 written reviews

  • Praise87100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price444%
  • Reasonable556%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2630%
  • Would recommend2428%
  • Quality & results1517%
  • Speed & response89%
  • Communication67%
  • Price & value67%
  • Honesty & trust22%

What customers talk about

We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Veronica is professional, knowledgeable, and never tries to sell you on endless treatment packages.”
  • “Look no further, great place to have a relaxing massage.”
  • “Wonderful experience and essential on my path to healing!”
  • “…such a complete and thorough massage that I’ve felt this good about immediately after … I’m absolutely going to be sore tomorrow but that gives me do…”
  • “I came in with chronic neck pain and she found all the spots and explained everything as she went.”
  • “Worth every penny & without sounding cliche - the best massage I’ve ever gotten!”
  • “My last session was especially great; I left feeling lighter, looser, and genuinely relieved.”

People customers mention

  • Veronica 18 reviews
  • Heather 14 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Valine15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very knowledgeable and caring. Explained all procedures as she worked on them. Very helpful.

Reasonable price
GSDgirl5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I started seeing Veronica at Selby after nine months of chronic back pain that had progressed into numbness in one leg, disrupted sleep, and daily discomfort. Even after epidurals, nerve blocks, and ablations, nothing brought relief. Within two sessions, Veronica accurately identified the underlying issue and began…

CourtneyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Heather is amazing. She is a great listener and very knowledgeable. I came in with chronic neck pain and she found all the spots and explained everything as she went. The entire experience felt more like therapy than a massage which is exactly what I needed. Also, check in was super easy and the atmosphere is…

zackary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Absolutely 100% 10/10 recommend Heather ! She reads muscle fibers arguably better than the visually impaired reads braille. I’ve had 30-40 massages in the last 5 years fighting scapular issues and nerve compressions … I have never had such a complete and thorough massage that I’ve felt this good about immediately…

Ryan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Run don’t walk to schedule your appointment with one of these two talented individuals. Your search for a talented therapist that has a deep knowledge and skill with their practice is over! The value is definitely there.

Madison9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Worth every penny & without sounding cliche - the best massage I’ve ever gotten! Incredibly professional owners, great communication, and a massage that is relaxing but also deep tissue working out the knots that are needing to be taken care of. Heather & Veronica are outstanding at what they do!

Great price

Photos

Customer reviews

5.0 ★★★★★ 74 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Angi RudderLocal Guide · 135 reviewsTotal number of Google reviews Angi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful experience and essential on my path to healing!

  • Price assessment: Reasonable price
Response from the owner · 2 weeks ago

Thank you for your review, Angi! We are happy to be a part of your path to healing!

Valine Strickland15 reviewsTotal number of Google reviews Valine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very knowledgeable and caring. Explained all procedures as she worked on them. Very helpful.

  • Price assessment: Reasonable price
GSDgirl5 reviewsTotal number of Google reviews GSDgirl has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I started seeing Veronica at Selby after nine months of chronic back pain that had progressed into numbness in one leg, disrupted sleep, and daily discomfort. Even after epidurals, nerve blocks, and ablations, nothing brought relief. Within two sessions, Veronica accurately identified the underlying issue and began reducing my symptoms. After eight sessions, what was once a level 10 problem is now nearly resolved. Her techniques are gentle & subtle but highly effective. Medical and neuromuscular massage are nothing like traditional spa massage. They are targeted, clinical, and ideal for chronic pain and specific conditions. Veronica is professional, knowledgeable, and never tries to sell you on endless treatment packages. She simply focuses on helping you heal. For anyone seeking legitimate, skilled, results driven care, Veronica (& Heather) at Selby are exceptional!

Response from the owner · a month ago

Thank you so much for your wonderful review! Reading reviews like this makes our day and brings us joy in what we do! We are so happy you've received so much relief as a result of our work!

CourtneyLocal Guide · 18 reviewsTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Heather is amazing. She is a great listener and very knowledgeable. I came in with chronic neck pain and she found all the spots and explained everything as she went. The entire experience felt more like therapy than a massage which is exactly what I needed. Also, check in was super easy and the atmosphere is professional and relaxing. 10/10 will return and recommend.

zackary Guerrero7 reviewsTotal number of Google reviews zackary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely 100% 10/10 recommend Heather ! She reads muscle fibers arguably better than the visually impaired reads braille. I’ve had 30-40 massages in the last 5 years fighting scapular issues and nerve compressions … I have never had such a complete and thorough massage that I’ve felt this good about immediately after … I’m absolutely going to be sore tomorrow but that gives me down time to schedule my next 4 meetings based on the care plan we discussed. Seriously … hidden spot there in Mesa and should be ranked best in the valley . If you’ve been suffering and debating massage cost vs pain tolerance and sticking it out … just get the massage . You’ll feel better . So happy I found Heather at Selby medical massage .

Ryan Chamberlain11 reviewsTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Run don’t walk to schedule your appointment with one of these two talented individuals. Your search for a talented therapist that has a deep knowledge and skill with their practice is over! The value is definitely there.

Madison9 reviewsTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Worth every penny & without sounding cliche - the best massage I’ve ever gotten! Incredibly professional owners, great communication, and a massage that is relaxing but also deep tissue working out the knots that are needing to be taken care of. Heather & Veronica are outstanding at what they do!

  • Price assessment: Great price
Response from the owner · 5 months ago

Thank you so much for your kind review, Madison! We are so happy you've had a great experience with us. We look forward to seeing you again soon 🙏

Forzani Business Education5 reviewsTotal number of Google reviews Forzani has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Veronica was really great. I went to see her post surgery and she knows what she’s doing.

Response from the owner · 5 months ago

Thank you so much for your review! We love helping our clients with any post surgery conditions. See you again soon!

Larissa Lovely5 reviewsTotal number of Google reviews Larissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wow! Veronica is so talented, and intuitive. As soon as she started I could feel how tight my fascia was, I could feel it unwinding.. at one point I even felt a muscle turn back on. With medical massage having a deliberate focus, you can get the pain relief. Definitely recommend(and I’m a massage therapist)

  • Price assessment: Reasonable price
Response from the owner · 9 months ago

Thank you so much for your kind review, Larissa! We are so happy you were able to find relief!

William Suit3 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Heather is amazing. I have had Heather work on me a few times now and everytime I leave feeling way better then I came in. I would recomened Selby Medical Massage to everyone and as someone who does crossfit and Olympic lifting it really is magical how fast they can get you back to feeling your best.

Selby Medical Massage LLC on Google Maps →

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