Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts
Customers frequently cite punctuality, clear communication, and fair pricing when describing services like furnace replacement, boiler repair, and thermostat installation. Reviewers note that technicians often explain issues thoroughly and avoid unnecessary upselling, while staff provide helpful advice even during off-hours. One lower-rated review mentions friction with a front desk representative regarding appointment scheduling and fee assumptions.
Data from Google, last updated November 10, 2026.
131 Google reviews we collected
Phrases our text analysis found in 113 written reviews
How often each topic comes up in the written reviews
We read 113 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They worked with the manufacturer to get the warranty part and installed it quickly with reasonable prices.”
“Don made sure we knew how to use the new thermostats and he was so patient teaching us.”
“They are the only HVAC company for me and I wouldn’t hesitate to recommend them to others!”
“He always makes sure to explain what he’s doing and answers any of our questions thoroughly.”
“Was away from the house for a couple of days, get home and the boiler’s not working.”
“Great products, reliable personnel, super professional and knowledgeable technicians and affordable prices!”
“Walter is very knowledgeable and a very trustworthy person.”
“The technician Don, arrived on time, explained everything clearly, and got straight to work.”
“We chalked it up to bad communication and got to a solution that works for everyone.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 131 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Highly recommend! We needed our tankless water heater fixed. Called them and they took it from there. They worked with the manufacturer to get the warranty part and installed it quickly with reasonable prices.
Great company
I had a misunderstanding where I mixed up service providers on an ongoing service. They answered the phone at 1AM on a weekend help me realize the mix up and offer a next day service. And apologized for another company's poor service. That is the most incredible customer service I have seen in a long time. I have a feeling that all of their services would be equally excellent. Comfort Systems USA is absolutely the worst and don't confuse them with Select Comfort.
We got a humidifier system installed in our Park City home, by Select Comfort Systems. The house was new to us, but was built over 20 years ago. It had radiant heat so there weren’t many vents existing. It was a complicated installation, but Select Comfort had Don on our job. It was an effort to get the humidity balanced thru the whole house, but Don kept in touch with us, returned calls right away, and showed up to ‘get it right’. We had to have new vents installed and Don was determined to get everything working properly. Well, he did it! Don made sure we knew how to use the new thermostats and he was so patient teaching us. We really don’t need to change or reset anything. It runs itself now. Whenever you think about heating, air conditioning or humidifiers, you would be smart to call the best, Select Comfort Systems, and you would be fortunate if Don showed up.
Walter is very knowledgeable and a very trustworthy person. He always makes sure to explain what he’s doing and answers any of our questions thoroughly. Very nice man. Highly recommend!
Great products and service! Highly recommend.
Great products, reliable personnel, super professional and knowledgeable technicians and affordable prices!
Very friendly and professional. Received good information about keeping my system running efficiently.
Select Comfort Systems is very good!! Walter (Service Manager) is at the top of his game!!
Was away from the house for a couple of days, get home and the boiler’s not working. The house is very cold heading towards freezing and the potential for broken water pipes-I need the boiler fixed fast. Call one of the top 3 plumbing names in SLC. They assure me that once they replace a check valve ($2200) we’ll be good to go. 3-4 hours later they tell me that didn’t do it and I’ll need to replace the boiler ($15,000). At this point I call Holden. It’s after hours (6:00 PM) but he’s happy to swing by. He comes prepared, has everything he’ll need on his 4wheel drive truck, and gets to my house when he says he’ll be there. He examines the boiler and shares some specifics about the brand and that he is familiar with it as he is surveying the radiant heat plumbing architecture. He does a few tests and then claims to know what the problem is. It’s an internal plug issue. It took Holden 15 minutes to debug what a much bigger company couldn’t do after 4 hours of nut scratching. Their solution? A new $15,000 boiler. Holden’s solution? Let me work the problem and charge a fair price for my time. $200! Done. You may have a bigger problem than I had but Holden is honest, fair, and doesn’t try to screw anyone. In today’s business climate that’s a rare find. I am honored to share my experience and give my highest recommendation for Select Comfort Systems and Holden who owns the business, to fairly and promptly address your plumbing issues.
Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts