Customers frequently praise the salon for attentive communication, skilled execution of hair and spa services, and a welcoming atmosphere. Recurring themes include staff listening to specific requests and providing thorough care. However, low-star reviews identify a pattern of scheduling errors and missed appointments, alongside complaints regarding accessibility barriers and inconsistent quality in specific treatments like spray tans or manicures.
Google rating: 4.8 out of 5 from 2,077 reviews (92% five-star).
Reviews on this page: 2,077 Google reviews (1,492 with written comments, 84 with photos).
Owner responses: the business replied to 60% of reviews.
Most recent review: November 8, 2026.
Service: Makeup Artist serving Rochester, Minnesota.
Data from Google, last updated November 9, 2026.
Star ratings
2,077 Google reviews we collected
4.8of 5
5 stars1,91292%
4 stars663%
3 stars171%
2 stars271%
1 star553%
Praise vs complaints
Phrases our text analysis found in 1,492 written reviews
95%praise
Praise1,44395%
Complaints725%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude50433%
Quality & results46731%
Would recommend25517%
Communication1198%
Speed & response695%
Price & value554%
Honesty & trust463%
What customers talk about
We read 1,492 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Honestly, they made my experience so nice and I would definitely book with them again and again!”
“Rude as all hell, not handicap accessible by any means!”
“Anna did an excellent job on my hair and she was an exceptional hostess.”
“I got a spray tan here for my vacation and it came out horrible.”
“If you're looking for a talented and caring environment, look no further!”
“I wanted to have a great experience at the Spa but I would not recommend it if you are looking to do it with someone else and you actually wanted to…”
“super good conversation, listened to what i wanted and made it come to life.”
“My nail technician, Amber Rae, began the session on time.”
“…meone washed and styled my hair - she didnt do anything as far as a slow scalp massage either while washing or after drying as most stylist do.…”
“Fair and affordable pricing without being overpriced”
“…ere was anyway the owners would aagree to pay for it because it was so expensive, but they would have them call me.…”
“It’s such a treat when you not only receive great services, but also genuinely enjoy the people taking care of you.”
People customers mention
Lys18 reviews
Nikki17 reviews
Amy16 reviews
Dwan16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Anna did an excellent job on my hair and she was an exceptional hostess. I'm at the age of hot flashes and she offered me her hair dryer on the cool setting so I could regulate. So thoughtful. Thank you Anna. And thank you Sara for the wonderful referral! P.S. Anna is listed as a Level 2 stylist. However, her work is a Level 10!
Price: $200+
Atmosphere: Relaxing, Modern, Cozy
Maintenance: Well-kept
L
Lou Lou2 reviewsiTotal number of Google reviews Lou has written across all businesses on Google Maps, not just this one.
I’ve been seeing Yuridia for a few months and she is the best! I have curly hair and she’s so good at cutting and styling it. She also fixed my hair color when I tried to bleach my roots on my own. She’s the best!
Price: $120–140
Services: Haircut, Hair coloring
Atmosphere: Energetic, Cozy
Maintenance: Pristine
Response from the owner · 2 years ago
Thank you so much for taking the time to leave us such an amazing review! We are thrilled to hear that you had a five-star experience at our salon. Delivering top-notch service and making our clients feel pampered and satisfied is always our top priority, and we're delighted to see that we hit the mark for you.
A
Alicia OberLocal Guide · 15 reviewsiTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
If you're looking for a talented and caring environment, look no further!
I experience a lot of anxiety being a paraplegic in a wheelchair and was really worried about how the appointment would work out.
Maria and her teacher were absolute angels, the teacher went above and beyond to set up an accessible area for me, and Maria completely exceeded my expectations with my trim, layers, and curls.
They made it happen smoothly and made me feel so welcome. My hair looks and feels amazing!
Services: Haircut, Hairstyling
Atmosphere: Relaxing, Cozy
Maintenance: Pristine
K
Kiana Sands5 reviewsiTotal number of Google reviews Kiana has written across all businesses on Google Maps, not just this one.
Always an amazing experience every time I visit. I feel so warmly welcomed and so taken care of as soon as I walk in. Hair, nails, or any spa service, I always leave so relaxed refreshed and happy I got to visit. I would recommend everyone to come here!
T
Toni Pham2 reviewsiTotal number of Google reviews Toni has written across all businesses on Google Maps, not just this one.
