iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%90+23.5Value 15%75+11.4Experts Score= 91Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 49 facial servicesiPosition by Experts Score among all companies we track in this category. · better than 42%
5.0★★★★★114 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the detailed explanations of treatments like facials, microdermabrasion, and jet plasma, noting the relaxing atmosphere and the provider's knowledge of skin conditions. Reviews highlight personalized care, professional communication, and effective results for concerns such as dryness and acne. The sole negative comment involved a scheduling failure where an appointment for hair services was missed without contact, contrasting with the otherwise positive feedback regarding punctuality and customer service.
Google rating: 5.0 out of 5 from 114 reviews (99% five-star).
Reviews on this page: 114 Google reviews (105 with written comments, 3 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 13, 2026.
Service: Facial Service serving Las Vegas, Nevada.
Data from Google, last updated October 25, 2026.
Score profile vs other facial services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Serenity Skin LLCFacial Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serenity Skin LLC: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serenity Skin LLC: 90/100 on this factor. Category median: 90.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serenity Skin LLC: 75/100 on this factor. Category median: 100.B
75
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serenity Skin LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
–
Bar = this company · dark tick = category median.
Star ratings
114 Google reviews we collected
5.0of 5
5 stars11399%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 105 written reviews
97%praise
Praise15397%
Complaints43%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price526%
Reasonable1368%
Overpriced15%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5837%
Communication3019%
Would recommend2818%
Quality & results2717%
Honesty & trust106%
Speed & response21%
Price & value21%
What customers talk about
We read 105 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She’s incredibly knowledgeable, always knows exactly what my skin needs, and genuinely cares about her clients.”
“Nekesha walked me through the entire process and made me feel comfortable from beginning to end.”
“I would highly recommend her to anyone, and I’ll definitely be returning!”
“Nikki is professional and knowledgeable and I cannot recommend her highly enough.”
“She has a calm and kind energy that lets you know you and your skin will be taken care of with the most attention to detail.”
“This was my first time getting microdermabrasion, and I honestly didn’t know what to expect.”
“My skin immediately seen an improvement after my facial.”
“Her prices were fair and what I expected to and am able to pay.”
People customers mention
Nikki52 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Serenity Skin LLC for 8 kinds of job. Pick one to see what they paid and said.
Victoria4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Beautiful wedding-day makeup doesn’t just happen the day of—it starts with good skin! I’ve been seeing her for over a year, and the care she put into getting my skin wedding-ready made such a difference. She’s incredibly knowledgeable, always knows exactly what my skin needs, and genuinely cares about her clients. I…
Malkia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This was my first time getting microdermabrasion, and I honestly didn’t know what to expect. Nekesha walked me through the entire process and made me feel comfortable from beginning to end.
My first-time experience was amazing, and I can’t say enough great things about it! From the ambiance to the overall…
Reasonable priceMicrodermabrasion
Vanessa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Nikki is amazing and I always leave feeling like a brand new person with a brand new face. She has a calm and kind energy that lets you know you and your skin will be taken care of with the most attention to detail. I started seeing her in February and every single appointment has been perfect. Her demeanor along…
Julia14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Nikki has the touch of an angel! Her knowledge and skills are exemplary to which my skin is ultimately grateful! She really cares about your skin and it truly shows!
ShirleyLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
I had the best experience! From start to finish, Nikki was professional, gentle, and incredibly knowledgeable. She explained the entire process before starting and made sure I felt comfortable the whole time.
The facial was so relaxing. My skin feels deeply cleansed, hydrated, and refreshed and is noticeably…
PatriciaLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Nikki has been working with me to combat my extremely dry, flaky skin related to my many medical conditions. I have been receiving a facial, dermaplaning and jet plasma procedures, but recently added back, upper arm and décolletage scrubbing and moisturizing. Such a relief from the itchy dry skin, and my skin is so…
Great priceDeep cleansing facialLactic acid peelsMicrocurrent facial
Beautiful wedding-day makeup doesn’t just happen the day of—it starts with good skin! I’ve been seeing her for over a year, and the care she put into getting my skin wedding-ready made such a difference. She’s incredibly knowledgeable, always knows exactly what my skin needs, and genuinely cares about her clients. I felt so confident in my skin on my wedding day, and so much of that is thanks to Nikki.
Response from the owner · 2 months ago
Victoria,
Thank you so much for your continued support and for leaving Serenity Skin LLC a 5-star rating! It is always a pleasure seeing you each month, and I truly appreciate the trust you place in me to care for your skin. See you soon!
~ Nikki
Serenity Skin LLC
Malkia5 reviewsiTotal number of Google reviews Malkia has written across all businesses on Google Maps, not just this one.
This was my first time getting microdermabrasion, and I honestly didn’t know what to expect. Nekesha walked me through the entire process and made me feel comfortable from beginning to end.
My first-time experience was amazing, and I can’t say enough great things about it! From the ambiance to the overall experience, everything was professional and welcoming. Nekesha explained everything in simple terms and made sure I understood each step of the process.
I would highly recommend her to anyone, and I’ll definitely be returning! ❤️
Price assessment: Reasonable price
Services: Microdermabrasion
Response from the owner · 2 weeks ago
Malkia,
Thank you so much for your thoughtful review! I’m so glad your first microdermabrasion experience was comfortable and enjoyable. Helping you understand each step and feel confident in your care means so much to me. Thank you for trusting me with your skin and for recommending Serenity Skin. I look forward to welcoming you back.
~ Nikki
Vanessa Bramlett6 reviewsiTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Nikki is amazing and I always leave feeling like a brand new person with a brand new face. She has a calm and kind energy that lets you know you and your skin will be taken care of with the most attention to detail. I started seeing her in February and every single appointment has been perfect. Her demeanor along with the energy of the space she has created is so relaxing, I often fall asleep. She is thorough in explaining every product and step she uses and how and why it will help your skin. And she always checks in to make sure everything is as it should be. I would for sure recommend her to anyone. She is constantly improving herself and the products she uses to make sure her clients get the newest treatments that create results. I feel safe and confident putting my skincare in her hands.
Response from the owner · 2 weeks ago
Vanessa,
Thank you for such a heartfelt review! It means so much to know you feel safe, cared for, and completely at ease during your visits. I love that your appointments give you time to rest while I care for your skin. Your continued trust since February means the world to me, and I’m grateful to be part of your skincare journey. Thank you for your kind words and recommendation!
Julia Crumidy14 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Nikki has the touch of an angel! Her knowledge and skills are exemplary to which my skin is ultimately grateful! She really cares about your skin and it truly shows!
Julia,
Thank you so much for your kind and thoughtful words. It truly means a lot to know that you feel cared for and supported throughout your treatments. My goal is always to provide intentional, results-driven care while creating a calm and restorative experience for your skin. I’m so glad you’re seeing and feeling the difference, and I look forward to continuing your journey with you.
~ Nikki, Serenity Skin LLC
Shirley MulvihillLocal Guide · 21 reviewsiTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
I had the best experience! From start to finish, Nikki was professional, gentle, and incredibly knowledgeable. She explained the entire process before starting and made sure I felt comfortable the whole time.
The facial was so relaxing. My skin feels deeply cleansed, hydrated, and refreshed and is noticeably smoother and brighter,
What I appreciated most was how attentive Nikki was to my skin’s specific needs. She customized the treatment perfectly and gave me helpful aftercare advice to maintain the results.
If you’re considering a facial or dermaplaning, I highly recommend booking with her. My skin has never looked or felt better and I’ll definitely be back!
Response from the owner · 7 months ago
Shirley,
Thank you so much for your thoughtful review. It was truly a pleasure caring for your skin. I’m so glad you enjoyed your facial and that your skin is feeling refreshed, smooth, and brighter afterward.
At Serenity Skin LLC, every facial treatment is fully customized based on each client’s skin concerns, so I’m especially happy to hear that you felt the service was attentive and tailored to your needs. My goal is always to provide both a relaxing experience and results-focused skincare through professional treatments such as customized facials and dermaplaning.
Thank you again for trusting me with your skin. I look forward to seeing you again and continuing to support your skin health journey.
~ Nikki, Serenity Skin LLC
Patricia CorrellLocal Guide · 16 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Nikki has been working with me to combat my extremely dry, flaky skin related to my many medical conditions. I have been receiving a facial, dermaplaning and jet plasma procedures, but recently added back, upper arm and décolletage scrubbing and moisturizing. Such a relief from the itchy dry skin, and my skin is so soft now! Nikki is a great esthetician and overall wonderful person who is able to create a calm and restful environment.
Price assessment: Great price
Services: Deep cleansing facial, Lactic acid peels, Microcurrent facial, Dermaplaning
Response from the owner · 2 years ago
Patricia,
Thank you so much for your feedback and kind words. It is my responsibility to ensure that you receive the appropriate treatment so that you can achieve the highest results for your skin's needs. It is my absolute pleasure serving you and I look forward to continuing to serve your skincare needs.
Eileen Yee5 reviewsiTotal number of Google reviews Eileen has written across all businesses on Google Maps, not just this one.
Nikki at Serenity Skin is amazing. My skin is so smooth, bright, and younger looking! Her salon is private, comfortable and relaxing. She believes in all of her products and I look forward each month to the next skin rejuvenation! I am so glad I found Nikki while searching for a skin salon in Las Vegas.
Price assessment: Reasonable price
Services: Glycolic peels, Deep cleansing facial, Chemical peels, Lactic acid peels, Dermaplaning, Pigmentation problem treatments, Salicylic peels, Microdermabrasion
Response from the owner · 2 months ago
Eileen,
Thank you so much for this beautiful review! I am thrilled to hear how smooth, bright, and rejuvenated your skin looks and feels. It means so much to know that you enjoy the private and relaxing environment I have created at Serenity Skin and trust the products I recommend. I truly look forward to seeing you each month and continuing to support your skincare journey. I am so glad you found me, too!
~ Nikki
Serenity Skin LLC
Lori Duckett6 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
One of the best dermaplane facials I've ever had. Loved the experience!!
Response from the owner · a year ago
Lori,
Thank you so much for taking the time to visit Serenity Skin LLC. I truly enjoyed serving you and I look forward to seeing you again soon. If there is anything you need, please do not hesitate to contact me anytime!
Laurie Nighswonger [Triggs ES]3 reviewsiTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
Nikki was so incredibly knowledgeable and thorough. The whole experience was so relaxing and fun. And the results! So excited to have found her.
Price assessment: Reasonable price
Services: Dermaplaning, Anti-aging facial
Response from the owner · 2 months ago
Laurie,
Thank you so much for your wonderful review! I am delighted that you enjoyed your experience and found it both relaxing and fun. Your trust means so much to me, and I am thrilled that you are excited about your results. I am so glad you found Serenity Skin, and I hope to see you again soon.
~ Nikki
Serenity Skin LLC
Louella Little13 reviewsiTotal number of Google reviews Louella has written across all businesses on Google Maps, not just this one.
I made an appt for my mom (Mrs. Gomez) with Nikki; Mom is extremely happy with her facial that it was the most relaxing experience. She can’t wait to do this again. Nikki made her skin feel so clean and brand new. She’s excited to start her new products.😃. Thank you Nikki for giving my mom a wonderful experience.
Price assessment: Great price
Services: Dermaplaning, Anti-aging facial
Response from the owner · 4 months ago
Louella,
Thank you so much for your kind words! It was truly a pleasure caring for your beautiful Mother. She was an absolute joy to spend time with, and I am so happy to hear that she left feeling relaxed, refreshed, and excited about her skin and new home care products. Helping my clients feel confident and cared for is exactly why I love what I do. I look forward to welcoming her back for another wonderful experience soon! 💕✨
~ Nikki Driscoll, Serenity Skin LLC
