Google reviewers rate Serenity Wellness Spa 4.9/5 based on 231 reviews, highlighting consistent praise for skilled therapists and clean, relaxing facilities. Patrons frequently mention effective deep tissue, lymphatic, and facial treatments, noting that staff communicate clearly about procedures and customize pressure levels. While the owner responds to all feedback, one recurring criticism involves scheduling discrepancies, where a client reported receiving a shorter appointment duration than originally booked online.
Google rating: 4.9 out of 5 from 231 reviews (94% five-star).
Reviews on this page: 231 Google reviews (186 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Cryotherapy Clinic serving San Francisco, California.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.9
★★★★★
231 reviews on Google
5★216
4★10
3★2
2★0
1★3
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 186 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is incredibly intuitive, gentle and knowledgeable about not just the body but the energetic channels that connect our mind, body and spirit.”
“…ain or systemic infections like lyme, rmsf, or tickborne bacteria, I would recommend giving Jeff's myofascial massage therapy a try.…”
“I can't recommend Serenity Wellness Spa and Ynes highly enough!”
“Staff is very friendly, and it was a wonderful experience overall.”
“Mark as well- he asked me my issue areas and then was able to address them perfectly- he also answered all of my questions with suggestions and insight.”
“First the administrative staff is terrific and and efficient and kind.”
“Although it isn’t cheap, it’s still more affordable than some of the upscale spas in the area, and all of the masseuses are consistently awesome at wh…”
“She’s knowledgeable and genuinely attentive to your skin’s needs.”
People customers mention
Sharon20 reviews
Pattra12 reviews
Thida7 reviews
Mark7 reviews
Kim4 reviews
Joana3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Kelly Connelly8 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Serenity Wellness takes care of you! Skin, massage, body treatments and skin care. The owner, Sharon, is in Japan now for more training, products, and new techniques. They keep up on what's new and healthiest.
Thank you Kelly for taking the time to post a review. We really appreciate it and the trust you have in our business and our people. Thank you for purchasing a gift card, we’ll take great care of your friend!
I CVZLocal Guide · 45 reviewsiTotal number of Google reviews I has written across all businesses on Google Maps, not just this one.
Best facial I had in a loooong time, SO good!!! It was relaxing, pampering, but also functional, I looked great afterwards :) Thank you Thida! Will def be back.
To your reply: I did! I booked my next one in for 5 weeks from now. Do I get the 10% discount automatically?
Services: Facial
Response from the owner · a month ago
We're so pleased to hear you had "the best facial in a long time" with Thida and found it to be both effective and relaxing. That is the best of both worlds. We have wellness program, just return within 8 weeks and you're in it. You will receive 10% off services and products. We look forward to seeing you again soon - thank you for taking the time to post, it really helps small businesses and the therapists on our team.
Ashley Vivlamore6 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Jeff the massage therapist is amazing. He truly understands Myofascial Release Therapy - he has advanced knowledge of the fascia, and is able to work with it to release it effectively. For anyone dealing with or recovering from chronic pain or systemic infections like lyme, rmsf, or tickborne bacteria, I would recommend giving Jeff's myofascial massage therapy a try.
Services: Massage therapy
Response from the owner · a month ago
Hi Ashley,
Thank you for taking the time to post about your amazing Myofascial Release Therapy with Jeff. We always love to hear that it helped relieve pain and aided in recovery. We look forward to seeing you again soon - you're in wellness program and as you know, the discounts apply to other services so one doesn't need to get the same one, clients can try different treatments and find their favorites.
Laura Marcus-Bricca2 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
I booked a head scalp treatment with scalp and shoulder massage. It was the first time I’ve had this service and visited this spa. The experience was 5-star. From the ambiance to the treatment itself. Mandy was amazing. I will be back for more!
Price assessment: Great price
Services: Massage therapy, Service not listed
Response from the owner · 3 months ago
Hi Laura,
While we appreciate a 5-star review, you may have the wrong spa. We certainly can do a wonderful scalp and shoulder massage, it's not a stand alone service on the treatment menu, clients would just book a Swedish Massage and let their therapists know that is the area of focus. We don't have a therapist named Mandy which is why I want to be transparent and clarify. Very happy you enjoyed your massage treatment!
Erika HerreraLocal Guide · 29 reviewsiTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
Customer service, the team and experience were a dream!
Response from the owner · 3 months ago
Hi Erika,
Thank you for taking the time to post a 5-star review on your experience at our spa. We're pleased you found the service, team and overall experience to be "a dream." We sincerely appreciate you taking the time, it helps small businesses like ours more than you know. Keep in mind, we have wellness program, return within 8 weeks and you're in it! You'll save on massage, facials, peels, body treatments and can change treatments, try deep tissue massage one month, get an anti-aging facial the following, or manual lymphatic drainage is highly sought after right now. We look forward to seeing you soon!
Nicole Kalani Hart4 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
I just left my appointment with Jeff. I got the aromatherapy massage w CBD oil. It was perfect. Jeff is a true healer. I can’t recommend him enough! He is incredibly intuitive, gentle and knowledgeable about not just the body but the energetic channels that connect our mind, body and spirit. Thank you Jeff!
Price assessment: Great price
Services: Massage
Response from the owner · a year ago
Hi Nicole,
We're happy to hear you found your experience with our new Oligotherapy Detox Body Wrap/Lymphatic Massage to be "incredible!" We look forward to seeing you again soon.
Yana KuznetcovaLocal Guide · 16 reviewsiTotal number of Google reviews Yana has written across all businesses on Google Maps, not just this one.
Loved the lymphatic grant massage. Mark was very helpful.
Response from the owner · 6 months ago
Thank you Yana for taking the time to post about your Manual Lymphatic Drainage treatment with Mark. We're very happy you "loved" it and we hope to see you again soon.
Bianca Elena IorgaLocal Guide · 20 reviewsiTotal number of Google reviews Bianca has written across all businesses on Google Maps, not just this one.
I've been getting facials from Thida regularly and can highly recommend her! She makes the whole experience feel very relaxing and she gives great advice on products and treatments that would suit me. My skin has never looked better and I get compliments all the time now! I always look forward to my next facial :)
Price assessment: Reasonable price
Services: Skin treatments, Facial
Response from the owner · 8 months ago
Hi Bianca,
Thank you for taking the time to post about your facial experiences with Thida. We're pleased you find the "whole experience relaxing, you receive great advice on products and treatments that can benefit you and your skin has never looked better" - that is the ultimate goal and compliment. We will see you again soon - thank you again!
Tina Cognata6 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Sharon is amazing! My skin always looks tighter, brighter, smoother and healthier after facial and peel and lasted days longer. She’s knowledgeable and genuinely attentive to your skin’s needs. The spa is clean, calm and beautifully maintained. Highly recommended.
Response from the owner · 4 years ago
Thank you Tina, always great to see you for your Facial & Peel!
Cara Hartwig WishartLocal Guide · 123 reviewsiTotal number of Google reviews Cara has written across all businesses on Google Maps, not just this one.
I’ve been seeing Mark for deep tissue massages for over a year and he is excellent.
Response from the owner · 8 months ago
Hi Cara,
Thank you so much for taking the time to post about your deep tissue massage with Mark. We’re happy to hear you’re pleased and coming back repeatedly. Regular massage can help prevent injury, relax tight muscles and is get for self-care.
