Analyzing 9,863,3979.9M ReviewsFor 27,77127.8K Experts

Experts Reviews · Company report
Service 1 Plumbing, Heating & A/C, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%67+4.7Craft & service penalty98−0.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Service 1 Plumbing, Heating & A/C, Inc.

Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 10 boiler installers · 4.9★ from 983 Google reviews

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Report card

Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Service 1 Plumbing, Heating & A/C, Inc. is better than 92% of boiler installers.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Service 1 Plumbing, Heating & A/C, Inc. is better than 91% of boiler installers.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Service 1 Plumbing, Heating & A/C, Inc. is better than 98% of boiler installers.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Service 1 Plumbing, Heating & A/C, Inc. is better than 100% of boiler installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Service 1 Plumbing, Heating & A/C, Inc. is better than 100% of boiler installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Service 1 Plumbing, Heating & A/C, Inc. is better than 67% of boiler installers.B
67

Reviews for your job

Customers hired Service 1 Plumbing, Heating & A/C, Inc. for 8 kinds of job.

Service 1 Plumbing, Heating & A/C, Inc. for HVAC duct & vent repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 7

All 9 Google reviews tagged “HVAC duct & vent repair”

RandyLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Service One installed my system 11 years ago and has taken great care of it ever since. I would not go with anyone else. All of the technicians that have come out have been polite, courteous, and professional. 9/5/26: John came out to replace a capacitor and some wiring due to a hungry mouse who had its last meal. Work was completed efficiently.

HVAC system maintenanceA/C system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Hugo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Everyone we've dealt with has been amazing! We have used Service 1 for plumbing and HVAC both and have been so impressed!! I recommend them 100%! Every technician has been so professional, cost efficient, and extremely knowledgeable. I would recommend Service1 to everyone!

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
Beatrice6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Timely and efficient!

HVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
Shelley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Morales was very efficient and clean. Very personable and went the extra mile. Shelley Fleetwood

A/C system repairHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
Kimberly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The technician installed a new humidifier into the furnace made adjustments, and corrected previous electrical hookup, cleaner both furnaces, was extremely knowledgeable, professional and polite, we will definitely keep this company in our contacts for future maintenance.

CleaningHeating system maintenanceHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
Chrisy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Thankyou Mike for fixing our issue with a hot new installation pipe. He went above and beyond to make it safe with our young children in the house. He put a guard up in front of the pipe for a shield. 😊 Thanks again!

HVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
Nick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very pleased with repair service, Vance technician was professional, neat and nice to speak with. Highly recommend their services

HVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
Austin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Heating system installationHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality

Price

$283+24% vs typical boiler installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 65%Overpriced 6%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Heating system installation75$1.4k–$2.8k
Install AC65$1.6k–$3.2k
HVAC system maintenance45$37–$264
A/C system maintenance44$39–$318
Heating system maintenance42$37–$317
A/C system repair33$216–$611
Heating system repair28$78–$745
Install thermostat22—

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