Experts Reviews · Company report
Service 1 Plumbing, Heating & A/C, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%67+4.7Craft & service penalty98−0.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Service 1 Plumbing, Heating & A/C, Inc.

Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 10 boiler installers · 4.9★ from 983 Google reviews

Report card

Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Service 1 Plumbing, Heating & A/C, Inc. is better than 92% of boiler installers.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Service 1 Plumbing, Heating & A/C, Inc. is better than 91% of boiler installers.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Service 1 Plumbing, Heating & A/C, Inc. is better than 98% of boiler installers.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Service 1 Plumbing, Heating & A/C, Inc. is better than 100% of boiler installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Service 1 Plumbing, Heating & A/C, Inc. is better than 100% of boiler installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Service 1 Plumbing, Heating & A/C, Inc. is better than 67% of boiler installers.B
67

Reviews for your job

Customers hired Service 1 Plumbing, Heating & A/C, Inc. for 8 kinds of job.

Service 1 Plumbing, Heating & A/C, Inc. for HVAC system maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.45
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$264
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 45 Google reviews tagged “HVAC system maintenance” · showing 20

LyndaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Our serviceman, Brennan, arrived right on time, went right to work, stopped to answer a few questions and did a great job. He was knowledgeable, friendly and efficient, will definitely request him in the spring for air conditioner.Thanks.

Paid $1–200Great priceHVAC system maintenance
Pat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Love working with service one and the service people are also very nice and friendly. Brandon is great to work with.

Reasonable priceHVAC system maintenanceA/C system maintenance
Richard8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

If it was possible to grade the service I received a ten out of ten I would because the service was exceptional. I was impressed with the professionalism of Vance the technician and the level of knowledge and expertise. He took the time to make sure I understood what he was doing and why. Also he shared tips every…

Reasonable priceHVAC system maintenance
RandyLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Service One installed my system 11 years ago and has taken great care of it ever since. I would not go with anyone else. All of the technicians that have come out have been polite, courteous, and professional. 9/5/26: John came out to replace a capacitor and some wiring due to a hungry mouse who had its last meal. Work was completed efficiently.

HVAC system maintenanceA/C system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
JMLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Thanks Brennan! Amazing work!

Paid $200–400Reasonable priceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
CarolynLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional. Neighborhood business. I will continue to use them when I have my furnace installed.

Great priceHVAC system maintenanceHeating system installationHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Marcus2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Service rep was great, he doubled checked everything to make sure my system was good.

Reasonable priceHVAC system maintenance
Lance5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service. On time and great communication. Very knowledgeable and competitive pricing.

Reasonable priceHVAC system maintenance
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The gentleman that came over to preform the service was very professional and great to work with.

Great priceHVAC system maintenance
Hugo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Everyone we've dealt with has been amazing! We have used Service 1 for plumbing and HVAC both and have been so impressed!! I recommend them 100%! Every technician has been so professional, cost efficient, and extremely knowledgeable. I would recommend Service1 to everyone!

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
HaroldLocal Guide · 118 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Branden was outstanding. Very knowledgeable, courteous and professional. We just switched companies to service our hvac needs and are glad we did.

Heating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
StainLocal Guide · 123 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I only did the clean and checks on the furnace, ac , and water heater so I cannot leave a review for larger jobs. Brandon was our tech and he was on time and very professional. He didn't try to upcharge anything and even put my hose away for me. I called on Wednesday and got an appointment for Saturday morning so mo complaint here.

HVAC system maintenance+ Responsiveness+ Punctuality+ Professionalism
Charlene9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional. He was able to get here earlier than my appointment. I was able to my day started earlier.

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Amanda14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Branden Schuster just came to our house and he was AMAZING! We are new homeowners and have no idea what is what. He was so through and he even explained each part and what they did, how they function, etc. AND he saved us $800 from an Air Duct company who said we had mold when there was none! HIGHLY HIGHLY RECOMMEND!!!

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Chyanne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Most reasonably priced in the area. Service technician was very professional and friendly. Responded to my service request in a timely manner. Would recommend to all my friends and family!!

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
DeLarrenLocal Guide · 157 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super Super excellent service. We were scheduled for a 7PM call and they arrived at 9AM. Given options on repair, we took every one of them based off the excellent knowledge of the Technician explaining everything in detail. Thank You Service One!!!

HVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very polite and knowledgeable! A++ service! Would definitely use in the future!!

Ductless heating & A/C servicesHVAC system maintenanceInstallation+ Responsiveness+ Punctuality+ Quality
Rick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Service1 was extremely timely when we needed them. The free estimate was helpful to see our problem and quickly know our options. We felt the pricing was fair, and we were able to quickly get on their schedule for an installation. The team at install was extremely professional and clean. Would recommend. thank you.

HVAC system maintenanceInstallation+ Responsiveness+ Punctuality+ Quality
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were great, in and out reasonably price My service guy was very thorough, and on time

HVAC system maintenance
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did a great job servicing our first rhace,air and humidifier. Annual service

CleaningHVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality

Show more HVAC system maintenance reviews (25 more) →

Price

$283+24% vs typical boiler installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 65%Overpriced 6%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Heating system installation75$1.4k–$2.8k
Install AC65$1.6k–$3.2k
HVAC system maintenance45$37–$264
A/C system maintenance44$39–$318
Heating system maintenance42$37–$317
A/C system repair33$216–$611
Heating system repair28$78–$745
Install thermostat22—

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