Experts Reviews · Company report
Service 1 Plumbing, Heating & A/C, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%67+4.7Craft & service penalty98−0.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Service 1 Plumbing, Heating & A/C, Inc.

Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 10 boiler installers · 4.9★ from 983 Google reviews

Report card

Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Service 1 Plumbing, Heating & A/C, Inc. is better than 92% of boiler installers.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Service 1 Plumbing, Heating & A/C, Inc. is better than 91% of boiler installers.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Service 1 Plumbing, Heating & A/C, Inc. is better than 98% of boiler installers.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Service 1 Plumbing, Heating & A/C, Inc. is better than 100% of boiler installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Service 1 Plumbing, Heating & A/C, Inc. is better than 100% of boiler installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Service 1 Plumbing, Heating & A/C, Inc. is better than 67% of boiler installers.B
67

Reviews for your job

Customers hired Service 1 Plumbing, Heating & A/C, Inc. for 8 kinds of job.

Service 1 Plumbing, Heating & A/C, Inc. for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$251–$480
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2

All 9 Google reviews tagged “Plumbing pipe repair”

Sandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

John was very good and helpful.

Plumbing leak detectionPlumbing pipe repair
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service, very professional and friendly. Used them for multiple services and haven't been disappointed.

Install ACInstallationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Sammy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had a basement hot water copper pipe and a water heater pressure relief valve water leak. Called Service 1 plumbing & heating and got me on the schedule quickly. Service plumber "Al" came on time, replaced the hot water pipe, pressure relief valve, and expansion tank in 1 visit. He was quick (1.25Hrs),…

Customer photo from Sammy's review
A/C system maintenancePlumbing leak detectionHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Rjvw9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super fast service, friendly, very knowledgeable! We had a leak under kitchen sink and couldn't fix it ourselves. Patrick and son arrived 10 minutes after we called. He knew immediately what the problem was and took time explaining it to us. Fixed it in a few minutes! Very professional and helpful. Highly recommend!!!

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Jan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

If I could give a rating higher than 5 stars, I would. I’m remodeling my 170 yr. old house and Pat and Wyatt went out of their way to clear out my corroded cast iron plumbing system. This required them to work with my carpentry contractor. Pat was professional, flexible, and knowledgeable in working with our…

Plumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
my11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Al, is da man! Al came out and found our bathroom leak within 30-minutes when nobody else could! I am extremely happy with Al and the company he works for "Service 1 Plumbing, Heating & A/C, Inc. I would highly recommend their services. I will always ask for Al to come to my house because I know and love his…

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
adrienne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Patrick and Wyatt were just great. They had to practically stand on their heads to get to the exact location of the pipe that was leaking. In order to get to the broken pipe they had to disconnect the water heater (which they found was set too hot), plus work with the pipe behind the toilet. It was a long afternoon…

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
TRUMP4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mr. Al came to our house and found the exact copper 45 degree fitting in the wall that was leaking from the second floor down through the first floor and then down in the basement. He is a honest and good hearted real man! No soy boy either! He was friendly, polite, honest, kind, and explained some things 2 or 3…

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Portia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$283+24% vs typical boiler installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 65%Overpriced 6%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Heating system installation75$1.4k–$2.8k
Install AC65$1.6k–$3.2k
HVAC system maintenance45$37–$264
A/C system maintenance44$39–$318
Heating system maintenance42$37–$317
A/C system repair33$216–$611
Heating system repair28$78–$745
Install thermostat22—

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