Experts Reviews · Company report
Service 1 Plumbing, Heating & A/C, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%67+4.7Craft & service penalty98−0.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Service 1 Plumbing, Heating & A/C, Inc.

Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 10 boiler installers · 4.9★ from 983 Google reviews

Report card

Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Service 1 Plumbing, Heating & A/C, Inc. is better than 92% of boiler installers.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Service 1 Plumbing, Heating & A/C, Inc. is better than 91% of boiler installers.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Service 1 Plumbing, Heating & A/C, Inc. is better than 98% of boiler installers.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Service 1 Plumbing, Heating & A/C, Inc. is better than 100% of boiler installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Service 1 Plumbing, Heating & A/C, Inc. is better than 100% of boiler installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Service 1 Plumbing, Heating & A/C, Inc. is better than 67% of boiler installers.B
67

Reviews for your job

Customers hired Service 1 Plumbing, Heating & A/C, Inc. for 8 kinds of job.

Service 1 Plumbing, Heating & A/C, Inc. for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 7

All 17 Google reviews tagged “Repair HVAC”

RandyLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Service One installed my system 11 years ago and has taken great care of it ever since. I would not go with anyone else. All of the technicians that have come out have been polite, courteous, and professional. 9/5/26: John came out to replace a capacitor and some wiring due to a hungry mouse who had its last meal. Work was completed efficiently.

HVAC system maintenanceA/C system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
RobynLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The repairman was prompt and courteous and explained things well. The price for repair was reasonable.

Repair HVAC
Hugo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Everyone we've dealt with has been amazing! We have used Service 1 for plumbing and HVAC both and have been so impressed!! I recommend them 100%! Every technician has been so professional, cost efficient, and extremely knowledgeable. I would recommend Service1 to everyone!

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
Craig8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tech called prior to inform me of his arrival time. Once here, went strait to the AC unit to begin troubleshooting. Within minutes the issue was identified. Tech had the necessary parts on hand and replaced in a few minutes. AC service was restored within a few minutes of arrival. Price for labor and service call…

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Timothy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thanks again for your prompt service. My family is very happy with the timely service repairs. Even with temperatures in 4 degree weather. You all saved the day special thanks to Jim the tech awesome

Ductless heating & A/C servicesInstallationRepair HVAC+ Responsiveness+ Punctuality+ Quality
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did a great job servicing our first rhace,air and humidifier. Annual service

CleaningHVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
Kimberly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional, quick to respond and realistic with our options. Would definitely use again for both hvac and plumbing. With previous companies multiple people come out to look at the same problem before we’ve gotten any answers or time frame. With. These guys, they arrived at the very beginning of their time…

Plumbing leak detectionHeating system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
Bruce3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Showed up on time and very professional

Repair HVAC
Jim8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I have used them several times and am very pleased with the service. All of the techs have been very polite and addressed any questions I had in great detail.

Heating system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Pedro9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike Johnson came by on time and was very professional with excellent customer service skills and did a great job fixing my whole house humidifier. I would recommend.

Heating system repairRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They have always been reasonably priced. Quick to come out. Their estimate and final bill have always either been the same or one time less than the estimate. I highly recommend them toanyone that has heating or a/c problems.

A/C system maintenanceHVAC duct & vent cleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
ThomasLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Absolutely no one better in the industry. Had them out last year for annual maintenance and the tech mentioned I had a small leak in my refrigerant. He was able to top it off and lasted all year. I knew I needed to replace both AC and Furnace this year. Their prices were outstanding. The tech was in and out in 1…

HVAC system maintenanceHeating system installationRepair HVAC+ Responsiveness+ Quality+ Professionalism
Keith8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Heating system maintenanceHeating system installationA/C system repair+ Responsiveness+ Punctuality+ Quality
Nicole5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceInstall ACA/C system repair+ Responsiveness+ Punctuality+ Quality
Austin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Heating system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
DaleLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

A/C system repairRepair HVAC+ Responsiveness+ Quality+ Professionalism

Price

$283+24% vs typical boiler installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 65%Overpriced 6%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Heating system installation75$1.4k–$2.8k
Install AC65$1.6k–$3.2k
HVAC system maintenance45$37–$264
A/C system maintenance44$39–$318
Heating system maintenance42$37–$317
A/C system repair33$216–$611
Heating system repair28$78–$745
Install thermostat22—

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