Service Champions Plumbing, Heating & AC at a glance
Customers praise the company for thorough HVAC and plumbing repairs, highlighting punctuality, professional communication, and work that often exceeds the initial scope. Recurring themes include efficient installations, clean job sites, and technicians who clearly explain options. However, lower-rated reviews cite significant pricing discrepancies compared to other providers, delayed response times for service requests, and complaints that membership benefits do not match advertised expectations.
Google rating: 4.9 out of 5 from 687 reviews (94% five-star).
Reviews on this page: 687 Google reviews (583 with written comments, 6 with photos).
Owner responses: the business replied to 83% of reviews.
Most recent review: November 8, 2026.
Service: Gas Contractor serving Los Angeles, California.
Data from Google, last updated November 9, 2026.
Star ratings
687 Google reviews we collected
4.9of 5
5 stars64494%
4 stars233%
3 stars20%
2 stars51%
1 star132%
Praise vs complaints
Phrases our text analysis found in 583 written reviews
98%praise
Praise1,01798%
Complaints202%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude34533%
Quality & results25525%
Speed & response16216%
Communication14214%
Would recommend717%
Price & value323%
Honesty & trust303%
What customers talk about
We read 583 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team gave me the first impression of professionalism.”
“They are very thorough; they will go above and beyond the scope of work to ensure the quality.”
“Website is not working 😞”
“They came on time with clean identifying uniforms and introduced themselves.”
“During the installation, they kept me informed, and showed me how the system worked.”
“I recommend everyone to reach out to Donald and give him a call and tell what you guys need done in the house and he will be there to help you guys out.”
“I would recommend his service to anybody in the future.”
“Robert was did a great job today with my AC maintenance and showed us good value recommendations”
“Will look for a company that could provide a better service and is not a rip off.”
“It’s difficult to find trustworthy, accountable, transparent technicians and contractors anymore, but Service Champions is a company that stands by their word.”
“…ales tactics but did not expect the tech to blatantly lie and try to scam me.…”
People customers mention
Jackson95 reviews
Brian28 reviews
Marco8 reviews
Julio6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
They are very thorough; they will go above and beyond the scope of work to ensure the quality. I replace all my ductwork; very satisfied with the results. Highly recommended for quality.
Price assessment: Reasonable price
Price: $2,000+
Services: HVAC duct & vent repair
Response from the owner · 6 days ago
Thanks for the high praise, Prakash! We're thrilled to know you're satisfied with the quality of our work.
H
Howard ItoLocal Guide · 19 reviewsiTotal number of Google reviews Howard has written across all businesses on Google Maps, not just this one.
Derek from Service Champions, came to diagnose and repair our furnace heating system which was not working correctly. Discovered that furnace had cracked heat exchanger tubes. We opted to replace furnace, replace undersized ducting, and bring system up to current code. Hayron and Hector, with their installation team from Service Champions did the work in one day, which should have taken at least 2 days. They were well organized, did a really clean installation, and cleanup after. During the installation, they kept me informed, and showed me how the system worked. Great team of people.
Also recently had AC installed. Domingo and crew were great. Explained installation steps, and Kept me informed.
Also took advantage of their attic sealing service, since I had indications of rodents. Josiah and his team removed the contaminated attic insulation and vacuumed. Then found the areas where rodents may have been coming in from, then plugged those areas. They set some traps and caught a rat. They then re-insulated the attic.
Price assessment: Reasonable price
Price: $2,000+
Services: Heating system repair, Install thermostat, HVAC duct & vent installation, Install AC
Response from the owner · 10 months ago
Howard, we're grateful for your detailed feedback! It's fantastic to hear that Derek, Hayron, Hector, and the rest of the team provided such efficient and thorough service. Completing the installation in one day while keeping you informed and ensuring a clean setup is exactly the standard we strive for. Your satisfaction with our team's organization and communication is truly rewarding. Thanks for trusting us with your home's comfort needs!
R
Robert Klang12 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Service champions is excellent! They performed a complete ducting replacement and leak seal for my central air unit. During the course of the install the furnace became off center causing condensation to leak. No questions asked they sent their entire team on it to make all repairs. Service champions stands by their promise of guaranteeing their work 100%. It’s difficult to find trustworthy, accountable, transparent technicians and contractors anymore, but Service Champions is a company that stands by their word. After there work to my house, they have earned a lifetime customer. I strongly recommend!
Response from the owner · 2 weeks ago
Robert, it's fantastic to hear about your positive experience with our team. We're committed to maintaining the trust you've placed in us. Thank you for recommending us!
J
James Williams10 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Igor did a great job and saved me $700 with respect to another quote that I received from another company. I’m glad I called for a second opinion. Highly recommended!
Response from the owner · 2 months ago
Wow, James! We're pleased to hear Igor could help you save money and provide excellent service. Thanks for recommending us!
T
Theresa P2 reviewsiTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
Our home has been on a Champs membership for over 15 years. My mom’s system was replaced in 2015, ours in 2020 and we used service champions again to replace the system in our rental this year. I am absolutely shocked at how the service has declined over the years. Management level folks are mostly decent and experienced. Years ago, you used to get nice and respectable techs, but nowadays it’s a revolving door of green sales reps. We had them come out to do an included “plumbing inspection and water heater flush” and expected a bit of sales tactics but did not expect the tech to blatantly lie and try to scam me.
The tech insisted that our regulator was installed on the wrong water pipe (sprinklers instead of the house water) and attached a device on the hose bib to show me that the pressure exceed 120. It’s supposed to be between 40-60. I am not a plumber so I said ok, we will take your quote and think about it. He insisted that the levels were dangerous and our home insurance would drop us if they knew. Insanely predatory and manipulative. He said he wouldn’t even wait until the weekend as all our pipes could burst with this amount of pressure. Our regular plumber came by today and pointed out where the regulator was and showed me that water going into the house was safe but the hose bib is before the regulator which is why the service champions salesman’s device was showing that high pressure. Our plumber went around to the side of the house (after the regulator) and showed me that the pressure was at 50.
I was baffled and asked him if there is any way that the previous guy was just confused and my plumber said “maybe he’s unlicensed?”
Ultimately I was quoted $2500-4500 for work that didn’t even need to be done. Whether it was because of lack of training or trying to make a fraudulent sale it’s still unacceptable.
Even if you check Glassdoor.com, there are many reviews from their employees saying how they changed the model a lot over to sales now. Which makes a lot of sense on how almost every appointment I've had, they would always try to sell me on something.
Price assessment: Overpriced
H
Heidi-Lynn Doon11 reviewsiTotal number of Google reviews Heidi-Lynn has written across all businesses on Google Maps, not just this one.
Excellent and obviously very experience technicians. Their work on my a/c was very satisfactory. I was less happy about one workers disregard for the clearly explained rules and policies of the condo building in which I live. This accounts for the less then perfect star rating.
Price assessment: Not sure
Price: $2,000+
Services: HVAC system repair
Response from the owner · 3 months ago
Thanks for your feedback, Larry! We're glad to hear our technicians impressed you with their expertise on your A/C. We apologize for any inconvenience caused by the oversight regarding your condo's rules. Your input is valuable, and we'll address this with our team.
D
Dennis Hennessy6 reviewsiTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Service Champions came in to the home for the 1st day to install the big parts of the HVAC system and asembling. Very efficient process and install. The service people involved in the project were Bryce and Ronnie which were both excellent in what they do. Very nice men
and very willing to explain what they were doing and kept us informed through the the whole process.
Also on day 2 ,3 & 4 with my attic abatement of old insulation and duct installation and finally putting in new insulation the whole team of techs Rigoberto Delgado and his partner and Alejandro Perez and his partner did a great job of everything, they took care of my house in installation. Took time to explain everything that they were doing. I have high praise for all of them that were involved.
Service Champions company is excellent organization.
Price assessment: Not sure
Services: HVAC system maintenance, Heating system repair, HVAC duct & vent installation, Install AC, Ductless heating & A/C services
Response from the owner · 3 months ago
Thanks for sharing your experience, Dennis! It's fantastic to hear that Bryce and Ronnie provided such excellent service and kept you informed throughout the installation. We're glad the process was efficient and met your expectations. Your feedback is greatly appreciated!
W
William Glazewski1 reviewiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Rigo did a good job blowing in fiberglass insulation over my depleted cellulose insulation. He answered a few questions I had before he started and cleared up some worrying I had. He and his partner came early and finished before noon. He spotted that the exhaust duct for my bathroom fan was not connected and connected it. So far I think they did a good job but quite expensive.
Price assessment: Overpriced
Price: $2,000+
Services: Service not listed
Response from the owner · 4 months ago
Thanks for sharing your experience, William! It's great to hear Rigo and his partner were thorough and attentive to your needs. We understand the importance of quality service and appreciate your feedback on pricing. Your satisfaction is important to us!
M
Mabek Yumul3 reviewsiTotal number of Google reviews Mabek has written across all businesses on Google Maps, not just this one.
The team gave me the first impression of professionalism. They came on time with clean identifying uniforms and introduced themselves. Jose worked with him. They were both Courteous And respectful.
What impressed me was their respect of my home by wearing foot protective covers.
They also made sure that the area that they worked on were left clean.
Price assessment: Overpriced
Price: $2,000+
Services: Heating system installation, HVAC duct & vent installation
Response from the owner · 4 months ago
Mabek, your feedback is awesome! It's wonderful to hear that Jose and the team made such a positive impression with their professionalism and respect for your home. Thanks for sharing your experience!
