Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers frequently praise the punctuality, professionalism, and thoroughness of technicians during furnace tune-ups, AC maintenance, and dryer vent cleanings. Many note clear communication regarding services and fair pricing for routine work. However, lower-rated reviews criticize high emergency service fees, perceived overcharging, and difficulties with warranty claims or initial diagnoses, suggesting a contrast in experience between standard maintenance and urgent repairs.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
960 Google reviews we collected
Phrases our text analysis found in 756 written reviews
Price verdicts customers left with their Google review
Middle half of what 151 customers paid ($124–$430) · gold mark = category median.
How often each topic comes up in the written reviews
We read 756 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Rudi arrived on time, was extremely professional, courteous, and genuinely pleasant to work with.”
“I believe he did a thorough job, so I am quite pleased with the service.”
“This has been the absolute worst experience we have had with an appliance company in 30 years of home ownership.”
“Kept us posted on time of appointment and information on service person coming .”
“…to get my AC system working efficiently again that seemed fair, so I waited months (because it was their busy season and their manager Alex went on va…”
“When I asked him what was involved in a tuneup, he took the time to explain all the things he was going to check out or adjust on the furnace.”
“I would highly recommend it for all your HVAC needs.”
“5 stars”
“Came on time, did a great job checking unit, replace one item, reasonable”
“Didn't feel like they overcharged, and were consistently updating me along the way.”
“So glad we found a reliable and an office who calls ahead to verify our appointment and when techs will be arriving.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Service Express Heating and Air Conditioning for 8 kinds of job. Pick one to see what they paid and said.
Service Express has always been professional every time I have used their service. I have used them for routine service, cleanings and full replacements. Would recommend them for any.
Service Express did exactly what we signed up for. Kept us posted on time of appointment and information on service person coming . Everything worked out great. Thank You
Rudy, technician for Service Express, recently completed service on my furnace. I have had him do work for me in the past. I find him, along with other technicians at the company I’ve met, to be prompt, professional, and very thorough. I have complete confidence in Service Express and their entire staff.
Good job Got problem fixed Nice to deal with and very professional Will use again
Kenny was excellent with the Dryer Cleaning we booked. He worked quickly, inspecting and cleaning the dryer itself and going up onto the roof in case there was lint backup at the end of the ventilation. Overall Kenny always does a great job and is very polite. Thank you Kenny!
Kenny has serviced our equipment for several years; he has always done a good job.
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 219 | $37–$264 |
| A/C system maintenance | 155 | $39–$318 |
| Heating system maintenance | 107 | $37–$317 |
| Cleaning | 88 | $135–$484 |
| Heating system repair | 67 | $78–$745 |
| A/C system repair | 66 | $216–$611 |
| HVAC system repair | 60 | $145–$618 |
| Repair HVAC | 30 | — |
4.9 ★★★★★ 960 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Did a great job with my boiler tune up!!
Thank you for the 5 Star Review!
Rudi was here for a pre-winter tuneup of my furnace. When I asked him what was involved in a tuneup, he took the time to explain all the things he was going to check out or adjust on the furnace. I believe he did a thorough job, so I am quite pleased with the service.
⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Rudi! We couldn’t be more pleased with the exceptional service we received from Rudi during our seasonal furnace maintenance. From start to finish, he was absolutely outstanding! Rudi arrived on time, was extremely professional, courteous, and genuinely pleasant to work with. He took his time, thoroughly explained everything he was doing, and even provided photographs to help us better understand the condition of our furnace and the work performed. He was patient, knowledgeable, and never made us feel rushed when asking questions. We also greatly appreciated his attention to detail and respect for our home. He was exceptionally neat and clean, wore protective shoe covers, and made sure everything was left spotless. It’s refreshing to encounter someone who takes such obvious pride in his work and truly cares about providing excellent customer service. Rudi is a tremendous asset to your company, and we will absolutely be requesting him for every future service visit! Five stars all the way! Highly recommended!
Service Express has always been professional every time I have used their service. I have used them for routine service, cleanings and full replacements. Would recommend them for any.
Thank you Kevin. We appreciate your review and your loyalty to our company.
Service Express has serviced our HVAC units for over 20 years. Not only have I been impressed with the level of service over this time frame, but every technician who has come into my home has been professional, courteous, and comfortable to be around. Thank you.
Thank you for the positive review! We are so glad we could help. We appreciate your loyalty with our company.
Brian was great! His experience is evident as he goes about the work and when he provides a clear explanation of what he found and how he handled things. Top rate! Send Brian to our house every time! Rich and Geralyn
We are so happy to hear that, thank you for your positive review!
The technician was very nice, he even played with my cats!!
We're glad to hear that our technician made a positive impression and took the time to engage with your cats. Our technicians love animals!
Service Express did exactly what we signed up for. Kept us posted on time of appointment and information on service person coming . Everything worked out great. Thank You
We are so happy to hear that! Thank you for your positive review.
Christian was excellent!
We appreciate your positive review, thank you!
Rudy, technician for Service Express, recently completed service on my furnace. I have had him do work for me in the past. I find him, along with other technicians at the company I’ve met, to be prompt, professional, and very thorough. I have complete confidence in Service Express and their entire staff.
Thank you, Nicholas, for your wonderful feedback! It's great to hear that Rudy and our team have consistently provided you with prompt and professional service. We truly appreciate your trust in Service Express and look forward to serving you again in the future!
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Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
