Customers frequently praise the company for prompt response times, professional communication, and thorough cleanup after water damage or leaks. Reviewers highlight the staff's ability to assist with insurance claims and their attention to detail during restoration and reconstruction projects. However, some low-star reviews criticize the business for ceasing communication after insurance claim denials, failing to address property damage, and using deceptive practices with property management.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Call ServPro AND ask for Josh. He has always been a great point of contact and is always willing to help!
Thank you so much, Emily! We're grateful you took the time to share your experience and appreciate your kind words about our team. It's great to know that you found our service helpful and supportive.
Victor and Cisco did a fantastic job locating and addressing our floor damage. They were informative and professional. They were a huge lifesaver!!😄
Thank you so much, SankofaRida! Our team is glad to hear that Victor and Cisco were able to assist you with your floor damage in such a professional and informative manner. It's wonderful to know they made a positive impact during your time of need!
This was my first time working with SERVPRO, and I had a great experience from start to finish. I would definitely recommend them to anyone who needs their services. A special thank you to Jeremy L. and Victor G. for all their hard work. They were not only hardworking and professional, but also very kind, respectful, and easy to talk to. They took the time to answer questions and made sure everything was handled properly. Their positive attitude and dedication really stood out. Overall, I’m very happy with the service I received and would not hesitate to use SERVPRO again in the future.
Thank you so much, Debbie! We're grateful for your kind words and are pleased that our team provided a great experience for you. It's wonderful to know that their professionalism and dedication made a positive impact. We appreciate your recommendation and look forward to assisting you again in the future!
I was tremendously impressed by Victor and Francis. They were extremely knowledgeable, kind,friendly, patient and efficient. They went beyond necessary to help me with the leak issue! Please commend them for their extraordinary service.
Thank you so much, Sylvia! Our team is dedicated to providing exceptional service, and it's wonderful to know that Victor made a positive impact during your experience. We appreciate your feedback and will certainly commend him for his efforts!
Victor was amazing he answered all my questions kept the house neat no dust no problems great personality and he really made a difficult situation feel like we were covered. Victor was the best
Thanks for sharing your feedback, Janny! We’re glad to know that our team provided exceptional service and helped make a challenging situation more manageable. Your kind words about Victor's professionalism and attention to detail are truly appreciated!
Victor and france showed up ready to haul and cleaned thoroughly! 👍
Thanks for the great feedback, Sho! Our team is glad to hear that Victor and France provided thorough and efficient service. We appreciate your support!
Jeremy L and Jose G were lifesavers. Not only did were they friendly, kind, and a joy to work with but they were also incredibly fast and left our home absolutely spotless when they were finished.
Thank you so much, Aubrey! We're grateful you shared your experience and appreciate your kind words about our team. It's wonderful to know that our staff provided friendly service and left your home spotless. Your feedback means a lot to us at SERVPRO.
Having a pipe burst was definitely not in my plans and working with an insurance company can be very frustrating. Josh and his team at Servpro went above and beyond to help me navigate this difficult process. I appreciate their thorough and efficient responses, work and follow up. I hope this never happens to anyone else but if it does, you are in good hands!
Thank you so much for your wonderful feedback, Carina! We're thrilled to hear that Josh and our team at SERVPRO of Cerritos/Hawaiian Gardens were able to assist you through such a challenging situation with your pipe burst. Your kind words inspire us to continue delivering excellent restoration services!
I had the privilege of working with Josh Molina on a mutual client, and the experience was outstanding. From the start, Josh was proactive and on top of every detail. He quickly made contact with the insured, made them feel comfortable, and conducted a thorough inspection of the property. Because of his responsiveness and professionalism, we were able to assist the client and resolve everything in a timely manner. Throughout the entire process, Josh consistently provided updates and kept communication clear and seamless. The insured even reached out to thank us for connecting them with him, which speaks volumes about the level of service he provides. I truly look forward to working with Josh Molina again in the future.
Thank you so much for your wonderful feedback, John! We’re thrilled to hear about your outstanding experience with Josh Molina and his proactive approach in delivering exceptional service at SERVPRO of Cerritos/Hawaiian Gardens.
Serve Pro Cerritos is amazing especially Josh one of the field advisor came out to visit me amazing attitude, great personality was very willing to help in our time of stress !!! We had a water claim toilet flex broke no one home for hours and water everywhere Josh came out to assess in no time he had a full crew ready to handle the situation started by extracting the water, lined us up with a great plumber, who did a quick repair!!Josh helped us through the insurance process . I can go on for hours about how great they are. If you’re looking for an honest reliable and trustworthy company to help you through your worst times, call Serve Pro Cerritos and I highly recommend Josh
Thank you so much for your wonderful feedback, Erick! We're thrilled to hear that Josh and our team were able to assist you during such a stressful time with your water claim and provide reliable restoration services.