SERVPRO of East & West Dundee / SW Barrington Hills
4.9★★★★★ · 55 Google reviews · 22 photos
Water damage restoration service · East Dundee, IL
SERVPRO of East & West Dundee / SW Barrington Hills at a glance
Customers consistently praise the prompt arrival, professional demeanor, and detailed communication provided by the restoration team. Reviewers highlight the thoroughness of water damage remediation, mold removal, and cleaning services, noting that staff members explain each step and protect property surfaces during work. One criticism mentions a lack of thoroughness in an initial inspection for an association property, though the majority of feedback remains positive regarding efficiency and responsiveness.
Google rating: 4.9 out of 5 from 55 reviews (96% five-star).
Reviews on this page: 55 Google reviews (50 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 5, 2026.
Service: Water Damage Restoration Company serving East Dundee, Illinois.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
55 reviews on Google
5★53
4★1
3★0
2★0
1★1
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 50 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend them for their responsiveness and professionalism”
“Mike and his team did an amazing job of containing and remediating the water damage done in our house.”
“They arrived on time, prompt, and ready to get the job done!”
“I highly recommend Andres and his team for any of your needs.”
“Brian explained the chemicals that would be used and I felt very comfortable trusting SERVPRO to work in my home, given the whole team's expertise.”
“The apartment complex sent in some low cost mitigation company who made some obvious mistakes.”
“I highly recommend ServPro for anyone in need of fast, reliable, and great service!”
People customers mention
Falese6 reviews
Graham3 reviews
Dreiling3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Margaret Gorniak3 reviewsiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Pedro and his team were excellent to work with! They arrived on time, prompt, and ready to get the job done! They checked in daily to make sure all the fans were operating properly to dry out the moisture in the home from the water damage and came back quickly and efficiently to come pick up the equipment!
Response from the owner · 2 weeks ago
Thank you so much, Margaret! We're grateful you shared your experience with our team. It's great to know that Pedro and the crew provided prompt and efficient service while ensuring everything was running smoothly during the drying process. Your feedback is truly appreciated!
David Ditzel8 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Mike and his team did an amazing job of containing and remediating the water damage done in our house. I highly recommend them for their responsiveness and professionalism
Response from the owner · 3 weeks ago
Thank you so much, David! We're grateful you took the time to share your experience with us. Our team is dedicated to providing responsive and professional service, and it's wonderful to know that we met your expectations during the water damage remediation.
Brad Bessemer2 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Mike was very informative and walked us through each step of the process for cleaning and restoration after basement flooding.
Price assessment: Not sure
Services: Service not listed
Response from the owner · 7 months ago
Thank you for your feedback, Shannon! We’re glad to hear that Mike was informative and helpful during the cleaning and restoration process after your basement flooding. Your input is valuable to us as we strive for excellence at SERVPRO of East & West Dundee / SW Barrington Hills!
Stacey Antosz3 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
SERVPRO came out and did a great job for my family and I. I highly recommend Andres and his team for any of your needs.
Response from the owner · 10 months ago
Thank you so much for your wonderful feedback, Stacey! We’re thrilled to hear that Andres and his team provided great service for your family's needs at SERVPRO of East & West Dundee / SW Barrington Hills!
Joey Tuzak7 reviewsiTotal number of Google reviews Joey has written across all businesses on Google Maps, not just this one.
Brian and his team are very efficient and informative in dealing with water damage. Kept the area very clean during the whole process.
Response from the owner · 11 months ago
Thank you so much for your wonderful feedback, Joey! We’re thrilled to hear that Brian and our team provided efficient and informative service during your water damage restoration, while also keeping the area clean. Your kind words inspire us to keep delivering excellent service at SERVPRO of East & West Dundee / SW Barrington Hills!
nicole rhiannonLocal Guide · 31 reviewsiTotal number of Google reviews nicole has written across all businesses on Google Maps, not just this one.
Brian and the team were thorough, kind, professional, and respectful towards my home. Brian took extra time to answer my many questions and was very patient in answering each of them thoroughly. They protected the home by using booties and several plastic rugs to protect the floor. Brian explained the chemicals that would be used and I felt very comfortable trusting SERVPRO to work in my home, given the whole team's expertise.
Price assessment: Reasonable price
Services: Deep clean
Response from the owner · a year ago
Thank you so much for your wonderful feedback, Nicole! We’re thrilled that Brian and our team provided thorough and respectful service, ensuring your comfort and trust in our restoration expertise at SERVPRO of East & West Dundee / SW Barrington Hills.
Akushla PeduruhevageLocal Guide · 29 reviewsiTotal number of Google reviews Akushla has written across all businesses on Google Maps, not just this one.
I had a great experience with Joe for my water damage in the kitchen. He was very professional and patient with my questions.
Response from the owner · a year ago
We’re grateful for your review, Akushla! We're glad Joe was able to assist you with your water damage and provide the professionalism and patience you needed during the process. Thank you for choosing SERVPRO of East & West Dundee / SW Barrington Hills!
Richard HyzyLocal Guide · 120 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Andres and his crew were awesome. Very professional and thorough.
Response from the owner · a year ago
Thank you for your kind words, Richard! We’re thrilled to hear that Andres and his crew provided you with professional and thorough service during your time of need. Your feedback inspires us to continue delivering excellent restoration services at SERVPRO of East & West Dundee / SW Barrington Hills!
Silvia Davis3 reviewsiTotal number of Google reviews Silvia has written across all businesses on Google Maps, not just this one.
Scott and crew did an amazing job. Would definitely hire again!!!!
Response from the owner · a year ago
We’re thrilled to hear that Scott and the crew made such a positive impact, Silvia! Thank you for choosing SERVPRO of East & West Dundee / SW Barrington Hills for your restoration services!
