Customers consistently describe SERVPRO of East El Paso as prompt and professional, noting rapid response times to water damage and mold issues. Reviewers highlight clear communication, including regular updates and detailed explanations of the restoration process, which helped alleviate stress during emergencies. The team is frequently praised for being courteous and knowledgeable while working with insurance companies. One minor criticism mentioned is a long wait time for a crew to arrive during a night emergency, though the actual work was completed quickly.
Google rating: 5.0 out of 5 from 94 reviews (98% five-star).
Reviews on this page: 94 Google reviews (80 with written comments, 2 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: February 10, 2026.
Service: Tank serving El Paso, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
94 Google reviews we collected
5.0of 5
5 stars9298%
4 stars22%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 80 written reviews
98%praise
Praise19098%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5327%
Quality & results4121%
Speed & response3920%
Would recommend3317%
Communication189%
Honesty & trust63%
Price & value42%
What customers talk about
We read 80 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Your staff members, Carlos and Kevin were very professional and prompt.”
“Your company, I can say, was thorough and concise in completing the work necessary.”
“Abraham arrived and reviewed water/mold-damaged clothing as directed by (Tori) Hippo Insurance.”
“Abraham, Kevin, and Carlos were exceptional — professional, efficient, and incredibly communicative, keeping me informed at every single step of the process.”
“We were very pleased with your services and highly recommend your company.”
“Carlos, who did the mitigation, was very clean and explained the process as he was completing it.”
“The level of expertise, responsiveness, and integrity this team demonstrated was completely invaluable during a stressful situation.”
“The ServPro team quickly provided an invoice, arrived on time, and provided an excellent service in less time than anticipated and below the estimated cost.”
People customers mention
Abraham11 reviews
Carlos7 reviews
Joshua5 reviews
Alan4 reviews
Josh4 reviews
Iris3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Your staff members, Carlos and Kevin were very professional and prompt. Carlos, who did the mitigation, was very clean and explained the process as he was completing it. Your company, I can say, was thorough and concise in completing the work necessary. We were very pleased with your services and highly recommend your company. Thank you, Mario & Rita Flores
Price assessment: Reasonable price
Services: Service not listed
Response time: 0–1 hr
Response from the owner · 8 months ago
Mr. and Mrs. Flores, thank you for your kind review and recommendation. We’re happy to hear that Carlos and Kevin provided professional, prompt service and took the time to explain the mitigation process clearly. We truly appreciate your trust in SERVPRO of East El Paso and are glad we could deliver thorough, quality service for you.
J
J L1 reviewiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
SERVPRO of East El Paso delivered truly OUTSTANDING water damage restoration service from start to finish, setting a standard that no other company even comes close to matching. Abraham, Kevin, and Carlos were exceptional — professional, efficient, and incredibly communicative, keeping me informed at every single step of the process. Their dedication was evident as they worked tirelessly, even well beyond normal business hours, to ensure everything was handled properly and with care. The level of expertise, responsiveness, and integrity this team demonstrated was completely invaluable during a stressful situation. If you need water or fire damage restoration, stop your search — the SERVPRO of East El Paso team stand in a league of their own.
Price assessment: Great price
Response from the owner · 8 months ago
Mrs. Ladd, thank you for your wonderful review and for trusting SERVPRO of East El Paso. We’re so glad to hear that Abraham, Kevin, and Carlos provided exceptional service, clear communication, and support throughout the process. Your kind words truly mean a lot to our team, and we appreciate the opportunity to assist you during a stressful time.
A
Admin office2 reviewsiTotal number of Google reviews Admin has written across all businesses on Google Maps, not just this one.
Had a pipe leak/break at my clinic. Serve Pro was recommended by my adjuster and I could not be more pleased with both their professionalism and service. Daily calls and/or texts with updates which helped to alleviate stress! You won’t be disappointed with these folks. Thank you!
Response from the owner · 9 months ago
We’re grateful for your wonderful feedback, Admin office! We’re pleased to hear that our team's professionalism and daily updates helped alleviate your stress during the pipe leak restoration process. Thank you for choosing SERVPRO of East El Paso!
A
Andrea Ponsford11 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
ServePro was prompt, professional, and excellent at removing the mold.
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · 10 months ago
Thank you so much for your wonderful feedback, Andrea! We're thrilled to hear that our prompt and professional team was able to effectively handle the mold removal for you. Your kind words inspire us to keep delivering excellent restoration services at SERVPRO of East El Paso!
B
Betty6 reviewsiTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
Abraham and team were amazing to work with. Very professional and did a great job. Thank you.
Response from the owner · 11 months ago
We’re grateful for your kind words, Betty! Our team at SERVPRO of East El Paso takes pride in delivering professional restoration services, and we're thrilled to hear that Abraham and the team made a positive impact during your experience.
B
BETTY Cano3 reviewsiTotal number of Google reviews BETTY has written across all businesses on Google Maps, not just this one.
Due to a water leak i needed services and had no idea who to call.my insurance co. Gave me some names and I ended up calling servpro they were here within 40 min.very professional and I trusted them completely enough that I had to leave my home for 3 days and they were here working.so to say very professional and I was comfortable leaving them here alone.i strongly recommend them.
Response from the owner · 11 months ago
Thank you so much for your wonderful feedback, Betty! We’re thrilled to hear that our team at SERVPRO of East El Paso provided you with professional service during your water leak situation, and we appreciate your strong recommendation!
T
Tiffany MenefeeLocal Guide · 64 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Great locally family owned business. The other Servepro’s aren’t owned locally.
Response from the owner · a year ago
Thank you for your wonderful feedback, Tiffany! We’re proud to be a locally owned business and appreciate your support for SERVPRO of East El Paso. Your kind words motivate us to continue delivering excellent service!
J
Jeff AlexanderLocal Guide · 20 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Hired Servpro easy to deal with bad water damage. They were professional and did a great job.
Response from the owner · a year ago
We’re grateful for your review, Jeff! Our team at SERVPRO of East El Paso strives to provide professional and effective water damage restoration services, and we’re thrilled to hear you had a positive experience with us.
L
Lourdes Alcantar2 reviewsiTotal number of Google reviews Lourdes has written across all businesses on Google Maps, not just this one.
Thank you so much for your excellent review, Lourdes! We’re thrilled to hear you were pleased with our service at SERVPRO of East El Paso and appreciate your support!
P
philonna Jupiter-JacksonLocal Guide · 28 reviewsiTotal number of Google reviews philonna has written across all businesses on Google Maps, not just this one.
My crew chief Joshua and Tech Danny were amazing. He made a terrible situation tolerable. The team was very knowledgeable and professional. They work diligently to fix my issue and answer any questions that I had. They worked with my insurance company seamlessly, they cared for my home as if it was their own. I highly recommend this team of great workers. They really took care of me and my family during an unfortunate time.
Response from the owner · a year ago
Thank you for your wonderful feedback, Philonna! We’re thrilled to hear that Joshua and Danny provided exceptional service during such a challenging time, and we appreciate your recommendation of SERVPRO of East El Paso.
