Water damage restoration service · San Buenaventura (Ventura), CA
SERVPRO of Northwest Ventura County at a glance
Google reviewers rate this water damage restoration service 4.9 out of 5 based on 74 reviews, with the owner responding to all feedback. Customers frequently cite punctuality, clear communication, and transparent pricing as key positives, noting that staff explained processes thoroughly and protected undamaged property areas during remediation. One low-star review criticized a crew chief for leaving the site, providing incorrect information about a leak, and failing to properly secure a supply line, which caused significant inconvenience for the homeowner.
Google rating: 4.9 out of 5 from 74 reviews (97% five-star).
Reviews on this page: 74 Google reviews (70 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 13, 2026.
Service: Junk Removal serving San Buenaventura (Ventura), California.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
74 reviews on Google
5★72
4★0
3★0
2★1
1★1
Reviews from Google, shown as published (original wording, unedited).
MM
Marie Misener11 reviews
★★★★★
Jason was very knowledgeable. He explained what he was looking for as far as water damage or leaks. He didn’t rush but was very methodical. And so courteous !!!
Price assessment: Great price
Services: Water damage-related cleanup & repair, Plumbing
Response time: 0–1 hr
Response from the owner · a week ago
Hi Marie, thank you so much for the fantastic 5-star review! We're thrilled to hear that Jason provided such a thorough and methodical assessment while taking the time to explain everything clearly. Courteous and professional service is always our top priority, and we're so glad Jason delivered that for you. If you ever need us again, SERVPRO of Northwest Ventura County is always here to help!
Jason and his team were amazing. I highly recommend Servpro
Services: Water removal
Response from the owner · 3 months ago
Hi Lisa, We truly appreciate your trust in SERVPRO of Northwest Ventura County for your water damage restoration. We will be sure to pass along your kind words to Jason and the rest of the crew.
Matthew was amazing during the entire project! Always in communication with me or our tenant and calling with updates without being asked. He was very professional and friendly as well.
Response from the owner · 4 months ago
Thank you so much for the wonderful review, Susan! We are incredibly proud of Matthew and thrilled to hear that his proactive communication, professionalism, and friendly approach made the entire process seamless for both you and your tenant. Keeping everyone updated and at ease is always our top priority. We truly appreciate your feedback and your trust in SERVPRO of Northwest Ventura County!
Second time we’ve used Servpro and same great experience. They make a bad situation as easy as possible. Hoping we don’t have to use them again, but if we find ourselves in need, they’ll be our first call.
Price assessment: Reasonable price
Services: Water removal, Water damage-related cleanup & repair
Response from the owner · 5 months ago
Hi Shannon, thank you so much for continuing to choose SERVPRO! While we’re always happy to help, we completely understand the sentiment—we hope you don't have to see us again anytime soon either!
It’s great to hear that we could make a tough situation a little easier for you for the second time around. We truly appreciate the trust you’ve placed in our team. If you ever do need us, you know where to find us!
Best,
The Team at SERVPRO of Northwest Ventura County
Jason & his team were very nice, quick, professional and communicated with us though the process. Would definitely recommend them!
Services: Mold inspection, Flooring, Plumbing
Response from the owner · 6 months ago
Hi Marissa! It is always wonderful to see the team get recognized for their hard work, especially for being communicative throughout the process. We truly appreciate you taking the time to share your experience. Keeping our customers informed throughout the process is a top priority for us, and we're so happy Jason and the team met that mark. Thank you for choosing us and for the recommendation of Servpro of Northwest Ventura County!
I don’t usually write Google reviews, but Jason and his team at ServPro absolutely earned this one.
From the start Jason has done an excellent job managing the project. His communication has been clear and consistent, and his follow-through has been reliable every step of the way.
Because of my experience working with him, I felt confident notifying my insurance company that I wanted ServPro to handle the full scope of the project.
Overall, it’s been a great experience, and I truly appreciate the professionalism Jason and his team bring to their work.
Services: Mold inspection, Water removal
Response from the owner · 6 months ago
Dear Cindy,
Thank you so much for taking the time to share your experience. We know that writing a Google review isn't part of your usual routine, which makes your kind words about Jason and the team mean that much more to us.
We are so happy to hear that Jason’s clear communication and reliability gave you the confidence to trust us with your property. Navigating mold and water issues can be a stressful process, and our goal is always to provide the peace of mind you described.
We truly appreciate your recommendation and are grateful for the opportunity to assist you.
Best regards,
The Team at SERVPRO of Northwest Ventura County
I had a great experience working with Jason from Servpro. His prompt response and clear communication set a positive tone from the start. Jason demonstrated exceptional professionalism, thoroughly explaining the restoration process and answering all my questions. He made me feel comfortable and supported throughout, easing my concerns. I highly recommend Jason and Servpro for any restoration needs!
Price assessment: Reasonable price
Services: Mold inspection
Response from the owner · 8 months ago
Hi Billy, thank you so much for the 5-star review! We are thrilled to hear that Jason provided such a positive experience during your mold inspection. We pride ourselves on clear communication and professionalism, so it’s wonderful to know Jason hit the mark and made you feel supported throughout the process. I’ll be sure to share your kind words with him and the rest of the team at SERVPRO of Northwest Ventura County
Not that you ever want emergency water mitigation in the middle of the night, but if you do have the need, Jason Coffman with Serv Pro is the best. He was incredibly responsive and explained the entire process so clearly. He took the time to check in with me daily to see if I had questions and made himself available to meet with insurance with me. He made a difficult situation feel not as overwhelming. I can't recommend him enough.
Price assessment: Great price
Services: Mold inspection, Water damage-related cleanup & repair
Response from the owner · 8 months ago
Hi Kristin, thank you so much for the 5-star review! We know that needing emergency water mitigation at 3:00 AM is never the plan, but we are so glad Jason Coffman was there to make the process easier for you.
Clear communication and being a steady hand during an overwhelming situation are exactly what we strive for. We’ll be sure to share your kind words with Jason—he’ll be thrilled to know his daily check-ins and support with the insurance process made a real difference for you. We appreciate your high recommendation!
Best regards,
The Team at SERVPRO of Northwest Ventura County
Omar was the best! My home had to be remediated after the palisades fire. Beside's getting the remediation done Omar was also really supportive to me!
Price assessment: Reasonable price
Services: Fire damage cleanup & repair
Response from the owner · 8 months ago
Thank you so much for the 5-star review! We are incredibly pleased that we could help you navigate the recovery process after the Palisades fire.
We’re especially proud to hear your kind words about Omar. At SERVPRO of Northwest Ventura County, we know that fire damage restoration and remediation isn't just about cleaning up the physical damage—it’s about supporting our neighbors through a difficult chapter. We’ll be sure to share your feedback with Omar; he’ll be thrilled to know he made a difference for you!
Please don't hesitate to reach out if you need anything else.
We are happy and grateful for the service and support we received from the ServPro of NW Ventura team as we faced water damage to our bathroom and entryway this past December. Big thanks to the whole wonderful team but to Jason especially for his always patient, knowledgeable answers to our unending questions as to how to face the prospect of demo and restoration. Surely these weeks would have been impossible without the solid advice Jason gave us, step by step, as we struggled to make the decisions we had to, to get through a difficult time. ServPro of NW Ventura Co. is expert, hardworking, understanding and efficient, and they’re local, a final big plus.
Hi Bonnie,
Thank you so much for taking the time to share your experience! We know how overwhelming it can be to face water damage—especially in high-traffic areas like your entryway—so it’s wonderful to hear that our team was able to make the process manageable for you.
We are especially proud of Jason for providing the step-by-step guidance you needed. He truly cares about making sure our clients feel informed and supported during the demo and restoration phases, and we'll lbe sure to pass along your kind words to him and the rest of the crew.
We love being part of the Ventura community, and we're grateful you chose to support a local business. Please feel free to reach out anytime you have need.
Best regards,
The Team at SERVPRO of Northwest Ventura County
