Analyzing 7,506,8087.5M ReviewsFor 21,14521.1K Experts
Reviewers highlight rapid response times, professional conduct, and effective communication, particularly regarding coordination with insurance companies. Common services include basement flooding mitigation, ceiling removal, and sewer backup cleanup, with customers noting efficient water extraction and drying processes. However, one recurring criticism involves unresolved long-term repair timelines and unresponsive scheduling for specific clean-up appointments.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
Bar = this company · dark tick = category median.
22 Google reviews we collected
Phrases our text analysis found in 21 written reviews
How often each topic comes up in the written reviews
We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the first call, was put at ease due to friendly, professional manner.”
“They came out the next day and completed removal of ceiling quickly and efficiently , including disposal of old drywall.”
“They solved the issue quickly and gave me very clear explanations on what had to be done.”
“Communications with them was easy and coordination with insurance was a breeze.”
“Highly recommend ServePro of Oak Park/River/Forest.”
“I now have a trusted bond with Servpro and will use them again with hope I can get Julio, Juan and Robert.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired SERVPRO of Oak Park/River Forest for 2 kinds of job. Pick one to see what they paid and said.
Had ceiling removed due to water damage from upstairs condo. From the first call, was put at ease due to friendly, professional manner. They came out the next day and completed removal of ceiling quickly and efficiently , including disposal of old drywall. Condo was left spotless. We are very happy with the work completed. Highly recommend Servpro!
Julio and Juan were super professional and kind with our very difficult cleaning job late at night on a Friday!
I am impressed by the professionalism and quality of service from this team, specially grateful to Julio, Juan, and Damian. They solved the issue quickly and gave me very clear explanations on what had to be done. Would be more than happy to work with them again.
I called Servpro when my toilet overflowed and totally flooded my basement. I could not have been happier with the service I received from Servpro. They arrived within 30 min and confidently took control of a situation that was very stressful for me. They were confident, knowledgeable and immediately treated my…
ServePro of Oak Park/River Forest was simply tremendous. Responsive and quick to the scene, starting the damage repairs almost immediately. Communications with them was easy and coordination with insurance was a breeze. Highly recommend ServePro of Oak Park/River/Forest.
I called Servpro last minute when my basement flooded and they were able to come right away and fix the issue and do a very good cleanup. Julio was very understanding and acknowledged my problems and his team. Great job Juan , Everado, Derek, Rob.
| Job | Reviews | Category typical |
|---|---|---|
| Flood restoration | 2 | — |
| Remodeling | 2 | — |
4.6 ★★★★★ 22 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
It has even 2 yrs and 7 mo. And they are still not done
Thank you for sharing your thoughts, John. We’re committed to delivering quality service and would appreciate the chance to discuss your concerns further. Please contact us at your convenience.
Had ceiling removed due to water damage from upstairs condo. From the first call, was put at ease due to friendly, professional manner. They came out the next day and completed removal of ceiling quickly and efficiently , including disposal of old drywall. Condo was left spotless. We are very happy with the work completed. Highly recommend Servpro!
Kathy thank you for your kind words. The team enjoyed working with you.
Julio and Juan were super professional and kind with our very difficult cleaning job late at night on a Friday!
Allison, thank you for the opportunity to work with you. Glad we were able to help you.
I am impressed by the professionalism and quality of service from this team, specially grateful to Julio, Juan, and Damian. They solved the issue quickly and gave me very clear explanations on what had to be done. Would be more than happy to work with them again.
Thank you for you kind review. Our team enjoyed working with you also.
I called Servpro when my toilet overflowed and totally flooded my basement. I could not have been happier with the service I received from Servpro. They arrived within 30 min and confidently took control of a situation that was very stressful for me. They were confident, knowledgeable and immediately treated my basement as if it were their own. They gave great advice on the mitigation efforts, helped me make some decisions and were able to start right away the following morning. Within less than 24 hours my problem was on its way to being solved. Greg, Everado, Julio, Juan, Damian - these guys are just the best. Nice people and just really good at their job. 10 out of 10!
Thank you so much for your kind review. Our crew also enjoyed working with you and glad we could help you mitigate the problem.
ServePro of Oak Park/River Forest was simply tremendous. Responsive and quick to the scene, starting the damage repairs almost immediately. Communications with them was easy and coordination with insurance was a breeze. Highly recommend ServePro of Oak Park/River/Forest.
Thank you so much for your kind review. We enjoyed working for you and your daughter.
I called Servpro last minute when my basement flooded and they were able to come right away and fix the issue and do a very good cleanup. Julio was very understanding and acknowledged my problems and his team. Great job Juan , Everado, Derek, Rob.
Thank you so much for your kind review.
SERVPRO of Oak Park did a great job! Fast and efficiently solved my basement flooding problem. And I do mean fast! My insurance agent Kathleen Costello recommended them, and followed 2 days late to see how they did, which was great. A sump pump in.my basement failed and I had a lot of water. I called Monday morning at 915, by 1030, Greg was standing in my basement, by 11 we had a plan of action. By 1230, Julio and his team of Juan, Mark, Rob, Derek, and Everarado were working. They move a lot of fragile and difficult stuff, extracted the water, filled the basement with large dehumidifiers and fans. Julio assured me that the equipment would stay until everything was dry. We could still get to areas because the arranged eventing carefully. The Servpro recommended plumber arrived as promised at 4 pm and replaced the sump pump. 3 days later, Julio and his team returned, checked the moisture content and we all agreed it was dry. Then they reversed the process, removed the fans and put everything back in place. Julio walked me through when they were done to make sure I was satisfied. Fabulous job!
Joe, thank you so much for your kind review. The team enjoyed working with you. We are glad we were able to get your basement dried out so quickly. Stay dry!
The people from Servpro of Oak Park- River Forest was extremely professional. Job was done quickly and even cleaned my floors. They answered all my questions and concerns. I will give them two tombs up. Thank you Julio Juan Robert Mark an Damian you are absolutely awesome. Kind Regards Lilly
Thank you for your kind review. The team enjoyed working with you.
Servpro of Oak Park and River Forest did an exceptional job with my home. They went above and beyond and drove 90 miles to a second property and took care of the problem immediately. We have used them a few times and always do a fabulous job!
Thank you for such a nice review. You were wonderful to work with. We are so happy you were satisfied with our work.
Analyzing 7,506,8087.5M ReviewsFor 21,14521.1K Experts
