Water damage restoration service · Philadelphia, PA
SERVPRO of Society Hill and Downtown Philadelphia at a glance
Google reviewers rate SERVPRO of Society Hill and Downtown Philadelphia 4.9 out of 5 based on 250 reviews, with the owner responding to 90 percent. Customers frequently cite prompt arrival, clear communication, and thorough execution of water mitigation, smoke cleanup, and restoration services. However, low-star reviews highlight specific complaints regarding inconsistent pricing for estimates, significant delays in remedial work schedules, and inadequate cleaning quality in certain instances.
Google rating: 4.9 out of 5 from 250 reviews (98% five-star).
Reviews on this page: 250 Google reviews (232 with written comments, 4 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 20, 2026.
Service: Well Inspector serving Philadelphia, Pennsylvania.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
250 reviews on Google
5★244
4★1
3★1
2★1
1★3
Reviews from Google, shown as published (original wording, unedited).
BU
Beth Underwood1 review
★★★★★
Fernando and his team were excellent! They were helpful and polite each and every time that they came out. I would highly recommend their services.
Price assessment: Not sure
Services: Water & moisture control services
Response time: 1–2 hr
Response from the owner · 3 days ago
Thank you so much, Beth! We appreciate your kind words about our team and are glad to hear that you found their service helpful and polite. Your recommendation means a lot to us at SERVPRO!
Dan from Servro did an amazing job in my apartment. There was so much, and it was not an easy job. He literally put up a new ceiling in my main bathroom and a closet, and part of ceiling and wall in two other places, and painted walls. He kept my place as clean as possible, and my bathroom remained fully functional for me the entire time. It took a while to finish everything, but it was a big job, and time was needed for things to dry. Thank you, Dan!
Response from the owner · 3 weeks ago
Thank you so much, Lena! We're glad to hear that our team did an amazing job on your apartment despite the challenges. It's great to know that everything remained functional for you during the process, and we appreciate your understanding of the time it took to complete such a big job. Your positive feedback means a lot to us!
Kenny and his team are outstanding!! Not only did they take care of the mess, but they are extremely kind and compassionate. My whole ceiling fell down and I was a wreck before they got here. I’m so grateful for everything they did! They were extremely efficient and making sure that my family would be safe during the repair work! Do not hesitate to reach out to them!
Price assessment: Not sure
Services: Water & moisture control services
Response from the owner · 2 months ago
Thank you so much, Jaclyn! We're grateful you took the time to share your experience with our team. It's wonderful to know that our efforts provided you with the support and safety your family needed during a challenging time. Your kind words motivate us to continue delivering outstanding service at SERVPRO.
Fantastic service! Quick, friendly, and very efficient. They came with the much needed equipment to dry our flooded basement. Fernando, Johann and Joshua were a pleasure and I would absolutely hire them again for our repair and restoration needs
Response from the owner · 4 weeks ago
Thanks a lot, Steph! We appreciate your kind words about our team's quick and efficient service in handling your flooded basement. It's great to know that you found our staff to be friendly and helpful. We're here for your repair and restoration needs whenever you need us!
We had a great experience working with Dan and Steve to restore our basement. These guys were very flexible with the timing of the project and made the entire process smooth and stress-free. The basement looks fantastic and we are very pleased with the quality of the work. Would highly recommend these guys to anyone in need of restoration work
Price assessment: Great price
Response time: 0–1 hr
Response from the owner · a month ago
Thanks a lot, Dean! We appreciate your kind words about our team and are delighted that you had a great experience with us. It's wonderful to hear that the restoration process was smooth and that you're pleased with the quality of the work. Your recommendation means a lot to us at SERVPRO!
Blake got the ball rolling here at my home following a flood. Assigned Dan and his team to my home. The starting lineup was led by Senor' Fernando. Batting 2nd was Wilber. Batting 3rd was Joshua, and batting 4th was Yohan. All 4 got on and crossed home plate. Servpro now leads the competition 4-0. These 4 gentlemen were prompt, professional, and courteous, They all need to have their wages and salaries doubled. Health and welfare, vacation time and paternal leave time increased. And a shift meal valued at $100.00 per 8 hours provided. In a nutshell I would welcome these gentlemen to work at my home again. Have a nice day. Let's go Phils....Go Birds!!!
Response from the owner · a month ago
Thanks a lot, Eric! We're grateful for your kind words about our team and their professionalism during your recent experience with SERVPRO. It's fantastic to hear that they made such a positive impact, and we truly appreciate your support. Your feedback will certainly motivate our team to continue delivering excellent service!
Thanks for sharing your feedback, John! Our team is dedicated to providing excellent and thorough service, and it's great to know that you had a positive experience with SERVPRO. Your support means a lot to us!
Fernando and his team were amazing! Very professional, thorough, and super nice. Would highly recommend.
Response from the owner · a month ago
Thank you so much, Jessie! We're glad to hear that our team provided you with professional and thorough service. Your recommendation means a lot to us at SERVPRO, and we truly appreciate your kind words!
Water mitigation and other services. Jamil, Derrick and Chris were not only completely efficient but very understanding as to how the water damage effected us. 5 stars to all of them.
Price assessment: Reasonable price
Services: Water & moisture control services, HVAC duct & vent cleaning, Service not listed
Response from the owner · a month ago
Thank you so much, William! We're grateful you took the time to share your experience and appreciate your kind words about our team. It’s wonderful to know that Jamil, Derrick, and Chris provided you with efficient and understanding service during such a challenging time. Your feedback means a lot to us at SERVPRO!
The staff/team r at came to do the job were very meticulous worked fast to get the job done. Highly recommended
Response from the owner · a month ago
Thank you so much, Sumera! We appreciate your kind words about our team's meticulous work and efficiency. Your recommendation means a lot to us at SERVPRO, and we're glad we could meet your expectations.
