SERVPRO of Southeast El Paso/Butterfield at a glance
Google reviewers rate SERVPRO of Southeast El Paso/Butterfield 4.9 out of 5 based on 194 reviews, with the owner replying to every comment. Customers frequently praise the team for rapid response times, clear communication of mitigation steps, and professional handling of water damage, mold, and drying services. While most feedback highlights the staff's efficiency and knowledge, lower-rated reviews cite dissatisfaction with reconstruction estimates and a lack of thoroughness in inspecting older homes or crawl spaces for moisture.
Google rating: 4.9 out of 5 from 194 reviews (97% five-star).
Reviews on this page: 194 Google reviews (181 with written comments, 13 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 10, 2026.
Service: Window Cleaner serving El Paso, Texas.
Data from Google, last updated November 13, 2026.
Star ratings
194 Google reviews we collected
4.9of 5
5 stars18997%
4 stars21%
3 stars00%
2 stars11%
1 star21%
Praise vs complaints
Phrases our text analysis found in 181 written reviews
97%praise
Praise39797%
Complaints123%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12531%
Quality & results8020%
Speed & response7819%
Would recommend6115%
Communication5413%
Honesty & trust92%
Price & value20%
What customers talk about
We read 181 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is very professional, friendly, a hard worker, and a great asset to the company.”
“Servpro did a great job helping with my water damage and cleanup!”
“Now that I am in the reconstruction phase, I am coming to the conclusion that servpro is not very thorough with the process.”
“Really appreciate the communication, quick response, and excellent service!”
“I highly recommend this group and hope whomever they send to do the repairs is as good of a team as these guys were.”
“Totally would not recommend the reconstruction portion of servpro southeast el paso.”
“Carlos provided excellent service, communication, and professionalism throughout the entire process.”
“He was kind, attentive, and genuinely cared about resolving the issues as efficiently as possible.”
“I was given an estimate of 3-4 hours for a team to arrive, due to the heavy volume of calls.”
People customers mention
Jimenez22 reviews
Armando15 reviews
Joshua14 reviews
Arnold14 reviews
Carlos13 reviews
Danny12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Project manager: Carlos Jimenez
Crew Chiefs: Monica and Danny
Techs: Alyssa and Armando
Excellent knowledge and service.
Helpful and kind.
(We had a house flood)
Price assessment: Not sure
Services: Service not listed
Response time: 0–1 hr
Response from the owner · 2 days ago
Thank you so much, Vance! Our team is dedicated to providing excellent service, and it's great to hear that you found our staff knowledgeable and kind during your recent house flood situation. Your feedback means a lot to us, and we appreciate you taking the time to share your experience.
Christal Ingram3 reviewsiTotal number of Google reviews Christal has written across all businesses on Google Maps, not just this one.
Servpro did a great job helping with my water damage and cleanup! Carlos Jiménez assisted on two different occasions. He is very professional, friendly, a hard worker, and a great asset to the company. Really appreciate the communication, quick response, and excellent service!
Price assessment: Not sure
Services: Service not listed
Response time: 0–1 hr
Response from the owner · a month ago
Thank you so much, Christal! We're glad you had a positive experience with our team and appreciate your kind words about the service provided. It's great to know that you found our communication and response time to be excellent. Your support means a lot to us at SERVPRO!
Robin Bilbro12 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Our insurance contacted ServPro after I called them to report leaks in my ceiling after all the rain we had here in Las Cruces. Carlos Jimenez and Julio Ortega came out to check the water damage and to put a dehumidifier and some fans to start drying up the moisture. They came back the next day with Danny R. & Alyssa A. To start demolition. They all were polite, hardworking & knowledgeable. Carlos kept in touch with us daily to check on the progress. I highly recommend this group and hope whomever they send to do the repairs is as good of a team as these guys were.
Response from the owner · a month ago
Thank you so much, Robin! We appreciate your kind words and are glad our team was able to assist you with the water damage. Our commitment to providing knowledgeable and hardworking service is a top priority, and it's wonderful to hear that Carlos, Julio, Danny, and Alyssa made a positive impact on your experience. Your recommendation means a lot to us!
alma Villanueva5 reviewsiTotal number of Google reviews alma has written across all businesses on Google Maps, not just this one.
Muy buen trabajo! Muy limpio y profesional Crew chief: Carlos Jimenez
Technicians:Eddie, Armando, and Vidal
Response from the owner · a month ago
Thanks a lot, Alma! We're glad you had a great experience with our team and appreciate your kind words about the professionalism and cleanliness of our work. Your feedback is invaluable to us at SERVPRO!
cheryl funderburk1 reviewiTotal number of Google reviews cheryl has written across all businesses on Google Maps, not just this one.
He did an outstanding job. I really appreciate all his hard work and he really made me feel comfortable. I didn’t have to worry about safety or theft or any of that but I really appreciate his service. Lance Tomasich
Response from the owner · 2 months ago
Thank you so much, Cheryl! We're grateful you shared your experience and appreciate your kind words about our team. Ensuring your comfort and safety is our top priority, and we're glad to hear you felt well taken care of. Your feedback motivates us to keep delivering outstanding service with SERVPRO.
Jorge Grajeda1 reviewiTotal number of Google reviews Jorge has written across all businesses on Google Maps, not just this one.
The Servpro cleaning team provided excellent service to our home and were very attentive and detailed orientated. Thanks to Monica, Alyssa, Victor, Eddie, Danny, Christina and Bobby for your help and assistance throughout this process.
Response from the owner · 2 months ago
Thank you so much, Jorge! We appreciate your kind words about our team and are glad to know that you received excellent service. Your feedback about our attention to detail is invaluable, and we’re grateful for the opportunity to assist you.
Enrique GomezLocal Guide · 9 reviewsiTotal number of Google reviews Enrique has written across all businesses on Google Maps, not just this one.
Isaac Heyward and his team Carlos Jimenez and Julio Ortega showed up and got to work asap. They are professional and knowledgeable. Through out the process they guided and informed us of all the steps and things to expect as we dealt with a water leak that destroyed multiple rooms in our home. They are ready with all the tools and technology needed to get the job done and will make you feel comfortable that what is being done is being done correctly.
Price assessment: Reasonable price
Services: Service not listed
Response time: 0–1 hr
Response from the owner · 2 months ago
Thanks a lot, Enrique! Our team is dedicated to providing professional and knowledgeable service, and it's great to know that you felt guided and informed throughout the process. We appreciate your kind words about our readiness and commitment to getting the job done correctly. Your satisfaction is important to us, and we're glad we could assist you during this challenging time.
Julio GonzalezLocal Guide · 31 reviewsiTotal number of Google reviews Julio has written across all businesses on Google Maps, not just this one.
Absolutely amazing team. Professional and diligent in their task. Came in and took care of everything to ensure my family is safe and headed in a good direction after water intrusion.
Response from the owner · 2 months ago
Thank you so much, Julio! We’re grateful you shared your experience and are glad our team could assist you during this challenging time. Ensuring the safety and comfort of your family is our top priority at SERVPRO.
Laura Yee7 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
I had a great experience with SERVPRO, especially with Carlos Jimenez, the Crew Chief. Carlos provided excellent service, communication, and professionalism throughout the entire process.
We had a pipe leak that flooded our bedrooms, bathrooms, closets, and living room. Carlos and his team—Eddie C., Mónica M., Cristina A., Armando N., and Julio O.—responded immediately, took control of the situation, and carefully assessed all the damage.
It has now been a week, and they continue to work diligently to prevent mold and minimize further damage. Their dedication, responsiveness, and attention to detail have given us peace of mind during a very stressful situation.
A huge thank you to Carlos and the entire team for their outstanding work and support. Highly recommended!
Response from the owner · 2 months ago
Thank you so much, Laura! We’re grateful you shared your experience with our team. It's great to know that Carlos and the crew provided excellent service and support during your situation. Your recommendation means a lot to us, and we appreciate your kind words about our dedication and professionalism.
Mariana6 reviewsiTotal number of Google reviews Mariana has written across all businesses on Google Maps, not just this one.
I would like to thank Carlos Jiménez and Danny Ramírez for their outstanding work and professionalism!!
Services: Service not listed
Response from the owner · 3 months ago
Thanks a lot, Mariana! Our team is dedicated to providing outstanding service, and it’s great to know that Carlos and Danny made a positive impact on your experience with SERVPRO.
