Google reviewers rate SERVPRO of Valdosta 4.9 out of 5 based on 100 reviews, noting the owner responded to 70% of feedback. Customers frequently praise the team for punctuality, professional communication, and efficient handling of water damage, fire, and mold issues. While most highlight quick response times and thorough explanations, a recurring criticism involves failed follow-up calls after inspections, where promised callbacks were not received despite multiple attempts.
Google rating: 4.9 out of 5 from 100 reviews (96% five-star).
Reviews on this page: 100 Google reviews (90 with written comments, 1 with photos).
Owner responses: the business replied to 70% of reviews.
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were professional, respectful, hardworking, and very knowledgeable throughout the entire process.”
“I highly recommend this team and would definitely use their services again in the future if needed.”
“Patrick Pridemore and the SERVPRO team—Trent, Jaquan, and Edgar—were extremely professional, courteous, and timely throughout the entire process.”
“I truly appreciate their patience, positive attitudes, attention to detail, and dedication to their work.”
“The only drawback is that I wish they could have replaced the water damaged wood after identifying it.”
“They took the time to answer my questions, explain what they were doing, and make sure I felt comfortable with the work being performed.”
“My sister and I are grateful for the cost-effective service and quality of work SERVPRO of Valdosta has provided.”
“Just having the ability to have such a genuine conversation with Edgar Larkins, with him explaining to me all the details on what they can do for the…”
People customers mention
Edgar9 reviews
Patrick8 reviews
Andrew7 reviews
Larkins6 reviews
Pridemore5 reviews
Jaquan5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Bernadett Farrell6 reviewsiTotal number of Google reviews Bernadett has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
I want to give a huge shoutout to Egar, Jaqwan, and Trent at the Valdosta SERVPRO! These guys were absolutely wonderful to work with. They were professional, respectful, hardworking, and very knowledgeable throughout the entire process. They took the time to answer my questions, explain what they were doing, and make sure I felt comfortable with the work being performed.
Dealing with water damage and mold concerns in your home can be extremely stressful, but these gentlemen made the experience so much easier. I truly appreciate their patience, positive attitudes, attention to detail, and dedication to their work.
Egar, Jaqwan, and Trent deserve recognition for their outstanding customer service and hard work! Thank you all for treating my home with care and making a difficult situation more manageable. SERVPRO is fortunate to have these gentlemen on their team. I highly recommend them!
Price assessment: Not sure
Services: Mold mitigation, Mold remediation
Response time: 0–1 hr
Response from the owner · 2 weeks ago
Thank you so much, Bernadett! We appreciate your kind words about our team. It's great to know that Egar, Jaqwan, and Trent made your experience with SERVPRO a positive one during such a challenging time. Your recognition of their professionalism and dedication means a lot to us, and we're grateful for your recommendation!
Bonnie Bracken2 reviewsiTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
Patrick Pridemore and the SERVPRO team—Trent, Jaquan, and Edgar—were extremely professional, courteous, and timely throughout the entire process. They did an excellent job addressing our water damage and mold issues and completed the work efficiently and promptly. We greatly appreciate their hard work and professionalism. I highly recommend this team and would definitely use their services again in the future if needed.
Price assessment: Reasonable price
Services: Mold inspection, Water removal, Mold mitigation, Mold remediation
Response from the owner · 2 weeks ago
Thank you so much, Bonnie! Our team is dedicated to providing professional and efficient service, and it’s wonderful to know that you were pleased with the work done on your water damage and mold issues. We appreciate your recommendation and look forward to assisting you again if the need arises.
Susan Nebel2 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Thank you so much, Susan! We're glad to hear you found our service quick and efficient. Our team is dedicated to providing top-notch service to all our customers.
Addie Cobb8 reviewsiTotal number of Google reviews Addie has written across all businesses on Google Maps, not just this one.
This morning, we woke up to a burst pipe, with water pouring through the ceiling in our laundry room. With temperatures dropping into the high 20s overnight, I had left the water dripping, but it still wasn’t enough.
I made a call to Servpro. Within minutes, help was already on the way. My neighbors responded; Roto-Rooter capped the pipe, and Patrick Pridemore, Servpro General Manager, was quick to step in and reassure me that Servpro would handle everything properly.
I want to sincerely thank Jonathan, Mr. Gatlin, and Patrick Pridemore with Servpro for their prompt response, professionalism, and for making everything right.
Below, before and after photos
Services: Flood cleanup
Response from the owner · 8 months ago
Thank you so much for your wonderful feedback, Addie! We're thrilled to hear that Patrick, Jonathan, and Mr. Gatlin provided prompt and professional water damage restoration services during your emergency. Your kind words inspire us to keep delivering excellent service at SERVPRO of Valdosta!
Clell Wright3 reviewsiTotal number of Google reviews Clell has written across all businesses on Google Maps, not just this one.
They were very professional, extremely efficient the were knowledgeable and experienced. They also cleaned up after themselves
Price assessment: Not sure
Services: Water removal
Response from the owner · 9 months ago
Thank you so much for your wonderful feedback, Clell! We’re thrilled to hear that our team's professionalism and efficiency made a positive impact during your restoration services with SERVPRO of Valdosta.
Tanda Mitchell6 reviewsiTotal number of Google reviews Tanda has written across all businesses on Google Maps, not just this one.
I want to give a big THANK YOU to the following guys Patrick, Trent, Lawrence, Jajaun, Eadel, Edgan for restoring my home. You all was very respectful and nice. Thanks
Services: Flood restoration, Mold inspection, Flood cleanup, Water removal, Water damage-related cleanup & repair
Response from the owner · 11 months ago
We’re grateful for your kind words, Tanda! Our team at SERVPRO of Valdosta takes pride in delivering respectful and thorough restoration services, and we’re thrilled to hear that Patrick, Trent, Lawrence, Jajaun, Eadel, and Edgan made a positive impact on your experience.
Dr. Youlanda Frazier5 reviewsiTotal number of Google reviews Dr. has written across all businesses on Google Maps, not just this one.
Our home flooded on June 26 in the a.m. I contacted Servpro they were excellent the supervisor that came out was friendly and professional. Later that day Bailey came and he was excellent explaining what would take place. The entire team that came and served were superb please know each one worked well. I want to give honor to their service. Thank you for sending a team of experts. Please let them know how grateful we are for them coming in and cleaning up the mess.
Dr. Youlanda Frazier
Response from the owner · a year ago
Thank you so much for your kind words, Dr. Frazier! We're thrilled to hear that our team, especially Bailey, provided excellent service during your flooding situation. Your appreciation means a lot to us at SERVPRO of Valdosta!
Rick English4 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
I highly recommend Servpro! I cannot say enough about Randy Holland and his Servpro team! We had great communication and he actually kept appointments and showed up promptly which seems rare In this day and age! That was a breath of fresh air!
Response from the owner · a year ago
Thank you for your wonderful feedback, Rick! We're thrilled to hear about your positive experience with Randy Holland and our team at SERVPRO of Valdosta, and we appreciate your recognition of our commitment to communication and punctuality!
Fleming Hunt1 reviewiTotal number of Google reviews Fleming has written across all businesses on Google Maps, not just this one.
On 4/15/25 we had a fire at our home, I spoke to my insurance co and was told to get someone to check out the damages that the fire had done. I called Servpro of Valdosta gave the information about fire and with in a hour, Patrick was calling to set up a time to come to my home. He and his team were there to assess the damage, they took pictures, move the microwave, stove, and started the ball rolling with my insurance company. It has been one month now and the Valdosta Servpro team has been first class. If you ever have a fire, Valdosta Servpro is someone that you can count on. Even the owner took the time to come to my house and evaluate his workers work. A fire is not something that I would wish on anyone, but if you have one call Valdosta Servpro. A+++++
Response from the owner · a year ago
Thank you so much for your wonderful feedback, Fleming! We're thrilled to hear that Patrick and our team at SERVPRO of Valdosta provided first-class service during such a challenging time. Your trust in us means a lot!
Meg Ishikawa5 reviewsiTotal number of Google reviews Meg has written across all businesses on Google Maps, not just this one.
The men were courteous and explained details. Very thankful for Jaquan and Edgar. They even came on Sunday.
Response from the owner · a year ago
Thank you for your wonderful feedback, Meg! We’re thrilled to hear that Jaquan and Edgar provided courteous service and were able to assist you on a Sunday. Your kind words inspire us at SERVPRO of Valdosta!
