Water damage restoration service · Baldwin Park, CA
SERVPRO of West Covina at a glance
Google reviewers rate SERVPRO of West Covina five stars based on thirty-seven reviews, noting the owner responds to nearly all feedback. Customers describe the water damage restoration and mold remediation services as efficient, punctual, and thorough, often highlighting same-day or weekend availability. Recurring themes include clear communication, detailed explanations of next steps, and honest assessments that avoid unnecessary sales pressure. No common criticisms appear in the provided excerpts, which consistently emphasize professionalism and responsiveness.
Google rating: 5.0 out of 5 from 37 reviews (100% five-star).
Reviews on this page: 37 Google reviews (36 with written comments, 1 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: April 9, 2026.
Service: Carpet Cleaning serving Baldwin Park, California.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
5.0
★★★★★
37 reviews on Google
5★37
4★0
3★0
2★0
1★0
Reviews from Google, shown as published (original wording, unedited).
CA
Caitlin AbelmanLocal Guide · 93 reviews
★★★★★
Not all Servpros are created equal. Ryan and his team were so professional and took the time to explain every step. My mom’s condo had flooding from above her unit, and Ryan was very efficient in packing and storing her personal property. They also did the drywall removal and remediation to dry the condo properly to prevent mold. Very happy with their service.
Services: Flood restoration, Flood cleanup, Water removal
Response from the owner · 6 months ago
Thank you so much, Caitlin! We’re thrilled to hear that Ryan and his team provided professional service during the flooding restoration at your mom’s condo, and we appreciate your kind words about their efficiency in handling the drywall removal and remediation.
Ryan is very responsive, and came to our assistance on a Sunday morning at 8am. Prompt report and quotation. I would not hesitate to contact him and refer him for any jobs in the future!
Response from the owner · 7 months ago
We’re grateful for your review, Angela! Our team at SERVPRO of West Covina is dedicated to prompt and responsive service, and we’re thrilled Ryan could assist you so efficiently. Thank you for your kind words and for considering us for future jobs!
Explained in detail my concern on my damaged bathroom ceiling. Very professional and trustworthy.
Services: Mold inspection
Response from the owner · 9 months ago
Thank you so much for your wonderful feedback, Reymundo! We’re thrilled to hear that our team was able to provide professional and trustworthy service regarding your damaged bathroom ceiling at SERVPRO of West Covina.
Servpro was very efficient with their work. They got the job done quickly while still keeping everything professional and thorough. I’m really impressed with their service and highly recommend them.
Response from the owner · a year ago
Thank you for your wonderful feedback, Vincent! We’re thrilled to hear that our efficient restoration services impressed you with their professionalism and thoroughness. Your recommendation means a lot to us at SERVPRO of West Covina!
Servpro Irwindale/Baldwin Park was on point, very communicative, and a huge help. Highly recommend!
Response from the owner · a year ago
Thank you so much for your wonderful feedback, Anai! We’re thrilled to hear that our team at SERVPRO of West Covina was communicative and helpful during your experience. Your recommendation means a lot to us!
Ryan came out after a leak was discovered and was very polite and explained things well and in an easily understandable way! On time and friendly!
Response from the owner · a year ago
Hi Tasha, thank you for sharing your experience!
After any sort of water leak is discovered, it can be tricky on your own to discern how serious the issue may be. For this reason, our office offers complimentary professional inspections. If the leak is truly small and it ends up being a trivial matter, it can provide you with peace of mind. But if a potential danger of mold, and damages exist, we are ready to assist in the cleanup.
Ryan was so great reaching out to me promptly and accommodating my schedule. I also appreciate how he explained clearly and patiently what the possible issues were and how we might address them. Really professional and customer-centric. Fortunately for us, it doesn’t seem like there is a big problem. Would definitely recommend them!
Response from the owner · 2 years ago
Thank you for taking the time to share your experience, Susan! Many times when dealing with an unexpected issue, like a water leak or spill, it may be difficult to discern what measures to take without professional equipment and most importantly decades of experience to know exactly what to look for. Our team happily provides complementary inspections for this very reason. We assist homeowners in their time of need by assessing each particular circumstance and then we are prepared to get right to work if moisture is detected. We are glad to hear in this instance that you were in the clear.
Ryan Tellez was kind empathetic and fast. He jumped right into help us with a leak issue in our home. It was a difficult situation to navigate and with Ryan ‘s help it felt a little more seamless. We appreciate his follow through and caring approach. I recommend Ryan for, anyone who seeking service in this realm.
Response from the owner · 2 years ago
Thank you Anne! Our team greatly appreciates your compliment and expression. Each of our team members respects our community and we certainly recognize that a lot of added stress can accompany water leaks, flooding, or any sort of unexpected damages. We go to great lengths to treat our neighbors the way we would want to be treated in all situations, on a daily basis. It truly warms our hearts when it is recognized & appreciated, thanks again!
We were having a problem so our plumber recommended Ryan from West Covina. My husband and I could not have imagined how quickly he diagnosed our problem. Ryan is so professional and so trustworthy that we highly recommend Ryan to anyone. Definitely an asset.
Response from the owner · 2 years ago
Thank you, Linda for taking time to write your experience on our Google page. Over the past fifteen years, our SERVPRO of West Covina team has worked side by side with many trade professionals. We greatly appreciate it when our remediation services are recommended by a tradesman, to our SOCAL community if the need arises. We especially love it when we can be valuable to a property owner in determining the source of a water damage issue and executing a plan of action for the cleanup. Thanks again.
Ryan oversaw an insurance claim several years ago. I recently reached out to him for material to match what he had installed. The material was needed because I would like to modify my current floor plan. Ryan was quick to respond to my request and ordered me what I needed very quickly.
I highly recommend SERVPRO!
Response from the owner · 6 years ago
Thank you kindly Debra for leaving us a five star rating! Our customer's input means the world to us and it keeps our team striving for excellence.
