Google reviewers rate SERVPRO of West El Paso 4.8 out of 5 based on 300 reviews, with the owner responding to 89% of them. Customers frequently praise the team's punctuality, clear communication, and thorough handling of water damage, noting that staff explained processes and treated property with care. However, some low-star reviews cite missed callbacks, incomplete inspections, and unresolved issues regarding missing items or safety concerns.
Google rating: 4.8 out of 5 from 300 reviews (92% five-star).
Reviews on this page: 300 Google reviews (276 with written comments, 8 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: October 11, 2026.
Service: Window Cleaner serving El Paso, Texas.
Data from Google, last updated November 13, 2026.
Star ratings
300 Google reviews we collected
4.8of 5
5 stars27792%
4 stars52%
3 stars10%
2 stars10%
1 star165%
Praise vs complaints
Phrases our text analysis found in 276 written reviews
96%praise
Praise56996%
Complaints214%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18732%
Speed & response11319%
Communication9316%
Quality & results9216%
Would recommend8915%
Price & value81%
Honesty & trust81%
What customers talk about
We read 276 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very nice, professional and we had excelente communication.”
“When my bathroom and three bedrooms flooded, I was stressed and unsure of what to do, the company responded quickly and came out the same day I called.”
“They communicated regularly and asked about our availability before coming over.”
“I had a great experience with SERVPRO of West El Paso.”
“…company time and comanpany vehicles No wonder their employees are a terrible addition to the EP community.…”
“I highly recommend SERVPRO, for anyone dealing with water damage or restoration needs.”
“I would not recommend this company.”
“extremely prompt, courteous and priced fair”
“They have hidden fees, They claim to use a software to calculate the estimate but they make up their fees as they go along.”
“He was very transparent about the process and was very efficient!”
People customers mention
Jimenez38 reviews
Carlos32 reviews
Arnold19 reviews
Armando18 reviews
Martinez17 reviews
Joshua16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
My experience was great with Chadwick and his team. Very nice, professional and we had excelente communication. They were also very clean and organized!!
Services: Roofing, Water removal
Response from the owner · a month ago
Thanks for sharing your feedback, Elizabeth! We're glad to hear that you had a great experience with our team. We take pride in maintaining professionalism and clear communication, and it's wonderful to know that our efforts to be clean and organized met your expectations. Your support means a lot to us!
Jorge PereaLocal Guide · 2 reviewsiTotal number of Google reviews Jorge has written across all businesses on Google Maps, not just this one.
Thanks a lot, Jorge! Our team appreciates your recognition of their hard work. It's great to know you had a positive experience with SERVPRO, and we’re here to help whenever you need us!
Roberto Guevara5 reviewsiTotal number of Google reviews Roberto has written across all businesses on Google Maps, not just this one.
Issac and Chad were great when our waterheater had a leak that required Servpro's services. They communicated regularly and asked about our availability before coming over. They and their team were respectful and careful with our personal property.
Services: Water removal
Response from the owner · 2 months ago
Thank you so much, Roberto! Our team is glad to hear that Issac and Chad provided you with great service during your water heater leak. We prioritize clear communication and respect for your property, so it's wonderful to know that you felt taken care of. Your feedback is greatly appreciated!
Laura Yee7 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
The SERVPRO team was very professional from start to finish. They communicated clearly throughout the entire process, worked hard, and paid close attention to every detail. Crew Chief, Carlos Jimenez, Technician: Eddie C. ,Mónica M., Cristina A., Armando N.,Julio O. I really appreciated your dedication, professionalism, and commitment to doing the job right. I highly recommend the SERVPRO team!
Response from the owner · 2 months ago
Thank you so much, Laura! Our team is dedicated to providing professional service and we’re glad to know that our communication and attention to detail made a positive impact on your experience. Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback!
Claudia SimentalLocal Guide · 32 reviewsiTotal number of Google reviews Claudia has written across all businesses on Google Maps, not just this one.
I called the company due to flooding. Was told a tech would call me back. Over an hour and no call. Ended up going with a different company. Extremely unprofessional.
Response from the owner · 3 months ago
Thank you for sharing your thoughts, Claudia. Our team is committed to providing excellent service and would welcome the chance to connect. Please reach out anytime so we can learn more about your experience.
Ana StewartLocal Guide · 20 reviewsiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
I had a great experience with SERVPRO of West El Paso. When my bathroom and three bedrooms flooded, I was stressed and unsure of what to do, the company responded quickly and came out the same day I called. Carlos J., was extremely helpful throughout the entire process. He was courteous, professional, and took the time to explain everything to me.
His prompt response and excellent customer service made a difficult situation much easier to handle. The team worked efficiently and professionally, and I felt confident that my home was in good hands. I highly recommend SERVPRO, for anyone dealing with water damage or restoration needs. Thank you for your outstanding service!
Price assessment: Reasonable price
Services: Flood restoration, Mold inspection, Water damage-related cleanup & repair
Response from the owner · 3 months ago
Thank you so much, Ana! We're grateful you took the time to share your experience with our team. It's great to know that our quick response and commitment to excellent customer service made a challenging situation more manageable for you. We appreciate your recommendation and are here to help with any future restoration needs!
Karla MontañezLocal Guide · 14 reviewsiTotal number of Google reviews Karla has written across all businesses on Google Maps, not just this one.
Servpro and their team rescued my home. What I thought was overwhelming indoor water damage break they dried and took care of quickly and efficiently. Carlos Jimenez helped me significantly by explaining the whole process and getting promptly to work. He was patient with my questions and interruptions and wonderful to work with. Armando Nevarez also participated in the team and was friendly and helpful by understanding my concerns and working towards the solution. I’d recommend these guys to all who experience any water damage inside their homes. Thank you both!
Services: Flood restoration, Mold inspection, Flood cleanup, Water removal, Mold mitigation, Water damage-related cleanup & repair, Mold remediation, Mold cleaning, Water damage-related mold removal, Mold damage restoration
Response from the owner · 3 months ago
Thanks a lot, Karla! We appreciate your kind words about our team and are glad we could assist you with the water damage in your home. It's great to know that our team's communication and support made a positive impact on your experience. Your recommendation means a lot to us, and we’re here to help anytime you need SERVPRO!
Milo Rios2 reviewsiTotal number of Google reviews Milo has written across all businesses on Google Maps, not just this one.
Carlos J was very professional and was punctual as stated. I would recommend this company for your mitigation needs.
Price assessment: Not sure
Services: Flood cleanup
Response from the owner · 4 months ago
Thanks for sharing your feedback, Milo! We appreciate your kind words about our team and are glad to know you found our service professional and punctual. Your recommendation means a lot to us at SERVPRO!
Scott Kuhar10 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Exceptional Service from Carlos J & Monica!
I cannot say enough good things about Carlos and Monica from Servpro. Dealing with property damage is incredibly stressful, but the moment they arrived, I knew I was in good hands. They were punctual, highly professional, and exceptionally thorough in their work.
What really stood out was their communication—they explained the entire process clearly, answered all my questions, and kept me updated every step of the way. Their efficiency and attention to detail are unmatched, but it was their kindness and calm demeanor that made a tough situation so much easier to handle.
If you ever need restoration services, ask for Carlos and Monica. They are absolute assets to the Servpro team!
Price assessment: Great price
Services: Mold inspection, Mold mitigation
Response from the owner · 4 months ago
Thank you so much, Scott! We appreciate your kind words about our team and are glad to hear that Carlos and Monica made your experience with SERVPRO a positive one. Their professionalism and communication are key aspects of our service, and we're pleased that they were able to assist you during such a stressful time. Your recommendation means a lot to us!
Vanessa ValdezLocal Guide · 10 reviewsiTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
SERVPRO of West El Paso provided excellent service when my house flooded. They arrived very quickly, helped remove the water, and made the whole process much less stressful. The team was always available to answer my questions and was very kind and professional throughout everything. I really appreciate their help and highly recommend SERVPRO of West El Paso!
Price assessment: Great price
Services: Flood restoration, Mold inspection
Response from the owner · 4 months ago
Thank you so much, Vanessa! We appreciate your kind words and are glad to know our team was able to assist you during such a challenging time. Your recommendation means a lot to us, and we're here to help whenever you need.
