SEV SKIN

Ekaterina IvanovaLocal Guide · 20 reviewsiTotal number of Google reviews Ekaterina has written across all businesses on Google Maps, not just this one.

Review from Google · view on Google

• Quality & results▼
• Staff & attitude▼

Horrible experience!!! Every person I spoke with throughout this entire process was awful, including the phone representative who scheduled my appointment. The front desk staff was rude and unfriendly, as if they hated their jobs. The laser tech was the same, with very unpleasant treatment. I understand they were just being cautious, and I thank God they didn't damage my skin. But the attitude and lack of professionalism were disgusting. This could have been handled completely differently! The representative also spent a long time on the phone with me but never mentioned the main contraindication, which is extremely common! Whoever owns this business clearly doesn't care. Their staff are unprofessional, with very little knowledge and no sense of customer service.

tannaz gangei7 reviewsiTotal number of Google reviews tannaz has written across all businesses on Google Maps, not just this one.

Review from Google · view on Google

• Quality & results▲
• Staff & attitude▲
• Would recommend▲

• Elizabeth

Nurse Elizabeth provided excellent service ! Very nice good listener very professional and knowledgeable and took her time to provide detailed effective laser treatment and aloe and vitamin e oil after I highly recommend her

Danelly Contreras4 reviewsiTotal number of Google reviews Danelly has written across all businesses on Google Maps, not just this one.

Review from Google · view on Google

• Staff & attitude▲

• Bikini hair removal
• Underarm hair removal
• Amy

Nurse Amy is hands down my favorite nurse here! She is super attentive and so so kind, I specifically request getting her every time! I had her for my first ever appointment and she made me feel so comfortable that I’ve stuck with her ever since, seriously recommend going to her 💓

• Services: Bikini hair removal, Underarm hair removal

Roxy Torres1 reviewiTotal number of Google reviews Roxy has written across all businesses on Google Maps, not just this one.

Review from Google · view on Google

• Quality & results▲
• Would recommend▼
• Communication▲
• Honesty & trust▲
• Staff & attitude▲
• Speed & response▲

• Ariana

Horrible Experience – Would Not Recommend Ariana (Ari) or This Location I booked my first laser appointment at SEV Irvine after a friend had great results at their Bay Area location. I was excited to try it and even purchased a Groupon package, but unfortunately, my experience was extremely disappointing. The first red flag was the poor communication and disorganized scheduling. I called ahead to request a specific practitioner based on Google reviews and was told to call back 2–3 days before my appointment. After following those instructions, I was informed just one day before my appointment that the practitioner no longer worked there. I received conflicting information multiple times, and it honestly felt like their call center and actual location weren't communicating at all. After doing more research, I requested Ariana. I was initially told she was double-booked on the day of the appointment even though its been confirmed 2 days ago; they somehow managed to schedule me with her. I decided to give the location the benefit of the doubt, but unfortunately, things only got worse. My experience with Ariana was uncomfortable, rushed, and honestly a bit traumatic. I booked Brazilian and arm laser treatments, which involve intimate areas, so I expected at least some level of professionalism, privacy, and consideration. I've had Brazilian waxes before, and those experiences were far more comfortable because the practitioners were friendly, attentive, and made sure I knew what to expect. Ariana was the complete opposite. She spoke extremely fast and spent much of my appointment multitasking between her phone, computer, and schedule. The entire treatment barely lasted 10 minutes, yet she couldn't give me her undivided attention. It genuinely felt like she was annoyed that she had to treat me. What bothered me most was the complete lack of guidance and privacy. I had to repeatedly ask whether I should remove my shirt, pants, or both because she gave almost no instructions. After I got onto the treatment table, she went back to her computer, leaving me waiting until I finally asked if I should remove my pants for the Brazilian treatment. After quickly performing the laser treatment, she immediately returned to her computer again. I was left awkwardly getting dressed in the corner while she remained in the room. There was no effort to step outside or provide any privacy. For a service involving such intimate areas, I found that incredibly inconsiderate and unprofessional. I drove 30–40 minutes to this location specifically because of its positive reviews, despite having another SEV location closer to home. I genuinely regret that decision. I even had a friend planning to book here, but after hearing about my experience, she decided to get waxed instead. I wanted to switch locations or cancel my package, but unfortunately, my Groupon purchase restricts me to this location. I originally planned to wait until I completed all six months of treatment before leaving a review, but my experience has continued to bother me. The only positive is that the laser itself seems effective, and I've already noticed some hair reduction. However, effective treatment doesn't excuse poor customer service or a practitioner who makes clients feel uncomfortable and disregarded. I really wanted to love this place, but I would not recommend Ariana or the Irvine location. After my experience, I find the negative reviews much more consistent with what I encountered than the positive reviews about Ariana. I definitely won't be returning to this location.

Rody AzarLocal Guide · 12 reviewsiTotal number of Google reviews Rody has written across all businesses on Google Maps, not just this one.

Review from Google · view on Google

• Quality & results▲
• Staff & attitude▲
• Would recommend▲

I’ve been a loyal customer of SEV Irvine for several years, and my experience has consistently been excellent. Nena, in particular, has always provided exceptional service. She is highly professional, respectful, attentive, and consistently ensures a comfortable and positive experience. Her dedication to customer care and professionalism truly stands out. I highly recommend SEV Irvine, and especially Nena, to anyone looking for outstanding service.

• Price assessment: Reasonable price
• Services: Service not listed

Tamara ShmelevaLocal Guide · 14 reviewsiTotal number of Google reviews Tamara has written across all businesses on Google Maps, not just this one.

Review from Google · view on Google

My first impression was really positive and I really liked the place. But it was a wrong impression- my treatment (laser hair removal) almost had no result at all. I had a touchup treatment on knees and elbows and bikini bc I am just maintaining my results of almost clear skin. Unfortunately after this touchup treatment my hair still grows and there was absolutely no result at all. Like at all. The only feedback I have received was to buy a new treatment package.

N LoLocal Guide · 15 reviewsiTotal number of Google reviews N has written across all businesses on Google Maps, not just this one.

Review from Google · view on Google

• Staff & attitude▲

The front desk employee was extremely unprofessional and entitled. She clearly did not understand how Groupon was supposed to be used, yet instead of acknowledging her mistake or apologizing, she expected the customer to pay extra money because of her own lack of knowledge. It is unacceptable to make customers pay for an employee’s failure to understand the service being offered. What made the experience even worse was her complete lack of accountability and professionalism. I expected much better customer service.

Brenda Alejandre3 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.

Review from Google · view on Google

• Staff & attitude▲

Nena Pham is the absolute best. Extremely kind and professional.

• Price assessment: Great price
• Services: Service not listed

Pat s8 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.

Review from Google · view on Google

• Quality & results▲
• Staff & attitude▲

• Megan

Nurse Megan did an amazing job with my laser treatment! She made me feel super comfortable throughout the entire process and was very reassuring and attentive. Lilly and Brittany at the front desk were also incredibly sweet, welcoming, and helpful. Such a great experience overall thanks to the lovely team!

Maya LiggansLocal Guide · 16 reviewsiTotal number of Google reviews Maya has written across all businesses on Google Maps, not just this one.

Review from Google · view on Google

• Price & value▼
• Communication▲

I have 3 memberships and had been going monthly for a year. I recently added the microneedling package , they constantly reschedule me but when I was ill and need to reschedule I was told I would be charged. I can’t even tell you how much I have spent here to receive this level of service is disappointing. There are plenty of other places in OC that are more organized. I knew better to patronize a business that has to use Groupon to say afloat. Update: I have been a SEV customer with a microneedling membership as well as laser hair removal services, and I have spent thousands of dollars with this company. Unfortunately, my experience with the Irvine location has reached the point where I have requested cancellation of my memberships. I previously had repeated issues with this location rescheduling my appointments. Yet when I was sick and unable to make an appointment, I was charged a $125 cancellation fee. More concerning, I recently discovered that I was charged $400 for my May 30 SkinPen microneedling appointment for my face and neck even though I had membership credits available. I have the receipt showing the $400 charge. After another billing problem occurred at a different SEV location, I contacted SEV’s call center and was told that I should not have been charged for the May 30 treatment. I emailed the Irvine location requesting a refund and an explanation. I also followed up. It is now Tuesday, and I have received no response. The $400 matters, but what has been most disappointing is how difficult it has been to get someone to take responsibility when there is a problem. I was a recurring customer paying for memberships and additional services. I should not have to repeatedly email and call a company to get money returned for a treatment that their own call center says should have been covered by my membership. I have now requested cancellation of my memberships. I am still waiting for my $400 refund, as well as a response regarding the cancellation terms and the $125 cancellation fee I was previously charged. I really wanted to continue using SEV, but customer service matters just as much as the treatments themselves especially when customers are trusting a business with recurring memberships and significant amounts of money.