Google reviewers rate Shaheen & Gordon, P.A. 4.5 out of 5 stars based on 171 reviews, with the firm responding to 39 percent of comments. Positive feedback highlights clear communication, professional demeanor, and successful outcomes in criminal, family, and estate matters. However, a recurring criticism involves poor responsiveness and dismissive behavior during intake calls. Several low-star reviews describe staff as rude or uncommunicative, noting that the firm failed to return calls or provided incorrect information to prospective clients.
Google rating: 4.5 out of 5 from 171 reviews (87% five-star).
Reviews on this page: 171 Google reviews (135 with written comments).
Owner responses: the business replied to 39% of reviews.
Most recent review: October 14, 2026.
Service: Small Claims Lawyer serving Franklin, New Hampshire.
Data from Google, last updated October 26, 2026.
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Customer reviews
4.5
★★★★★
171 reviews on Google
5★148
4★0
3★0
2★1
1★22
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 135 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“His knowledge and professionalism put me immediately at ease.”
“Rude disrespectful belittling intake person I was explaining my months of brutalization and abuse with documented medical proof and they hung up becau…”
“I highly recommend Joseph for any legal matters in New Hampshire where you may need assistance.”
“I would never recommend this firm.”
“I worked with Joseph Cherniske for a severe traffic ticket and he immediately had knowledge of the officer who wrote the ticket and how to proceed to…”
“Lauren exceeded my expectations in every way and got me the best possible outcome.”
“It was a difficult and complex case and I genuinely felt like he was in the best hands.”
“He explained everything clearly and guided me through the process.”
“Every time I turned around I got wrong information or surprise situations that were never explained to me.”
“Lauren coordinated everything seamlessly and ensured that nothing fell through the cracks, which gave me a great deal of confidence and peace of mind.”
“I had no reasonable alternative other than to find the best legal team in the state for my defense.”
People customers mention
Joe9 reviews
Rosenberg9 reviews
Cherniske8 reviews
Breda8 reviews
Annunziata8 reviews
Hillman7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
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Filter by topic— each topic is highlighted in the reviews in the same color
Jon Doogan12 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
I worked with Joseph Cherniske for a severe traffic ticket and he immediately had knowledge of the officer who wrote the ticket and how to proceed to get the ticket reduced. His knowledge and professionalism put me immediately at ease. I highly recommend Joseph for any legal matters in New Hampshire where you may need assistance.
Response from the owner · a week ago
Jon, we truly appreciate the review and the recommendation for Attorney Cherniske! Joe is a talented attorney and we are glad his skills and service made a difference for you.
Barbara WestLocal Guide · 45 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Barbara, we appreciate your feedback. This certainly does not reflect our values or the level of communication we aim to provide. Unfortunately, we are not able to find a record of your contact based this review. We apologize for any technical issues on our end, but we would like to help if we can. Please call our intake team at 603-617-3438 during business hours if you'd like to discuss a potential case. We hope to hear from you.
—Shaheen & Gordon, P.A.
korinne lodi11 reviewsiTotal number of Google reviews korinne has written across all businesses on Google Maps, not just this one.
Could not have asked for a better outcome. Jim was great. Professional and kind, he made a very stressful process, easy to understand and navigate, and I am so happy I sought out his help.
Response from the owner · 2 weeks ago
Thank you, Korinne! We're thrilled Jim was able to provide the guidance and outcome you needed during a challenging time. Your review means so much to us!
Cristina Salazar6 reviewsiTotal number of Google reviews Cristina has written across all businesses on Google Maps, not just this one.
Lauren Breda is the most fierce, down to earth, professional and organized lawyer I’ve ever seen. She helped my husband and I feel such gratitude towards her. She defended his case flawlessly and won. It was a difficult and complex case and I genuinely felt like he was in the best hands. Thank you Laura!
Response from the owner · 2 weeks ago
Thank you, Cristina! Lauren is an amazing advocate for her clients and we are so happy she was able to get the result you needed. Thank you for trusting our team and for sharing your experience!
Jhon Rojas8 reviewsiTotal number of Google reviews Jhon has written across all businesses on Google Maps, not just this one.
Working with Lauren Breda as my attorney has been the best decision I have ever made. She is very professional and she care for her clients. Thanks Lauren!
Response from the owner · 2 weeks ago
Thank you so much for this review, Jhon! We are lucky to have Lauren on our team and are so glad she was able to make a difference for you.
Intelligent Lady10 reviewsiTotal number of Google reviews Intelligent has written across all businesses on Google Maps, not just this one.
Rude disrespectful belittling intake person I was explaining my months of brutalization and abuse with documented medical proof and they hung up because they are not empathetic or respectful. If you want to be treated with respect as a woman do not contact them. Do not contact this firm because they are not worth anyone's time.
Response from the owner · a month ago
We are so sorry to hear about your experience with our intake process. This does not reflect our firm’s values. The initial interaction people have with our intake team is immensely important to us, and we work to treat everyone with compassion and respect. We know just picking up the phone to call a lawyer is stressful, and we aim to make it easier. That is not the experience you had, so we appreciate your feedback and take it seriously as we continually work to improve our service.
If you are open to discussing your concerns further, please call our main number at 603-749-5000 and provide your name to be connected directly with me. Thank you.
—Paige at Shaheen & Gordon, P.A.
James DeanLocal Guide · 59 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
I highly recommend Joe Chernisky. After being charged with a DUI, I was stressed and not sure what steps to take or what to expect. He explained everything clearly and guided me through the process. His knowledge and dedication helped achieve a much better outcome than I expected.
If you need a knowledgeable, trustworthy attorney, I will not hesitate to recommend Joe.
Thanks Joe😊
Response from the owner · 4 months ago
Thank you, Andrea! We truly appreciate your recommendation of Joe, and we know he does too. Our attorneys are here to guide clients through all types of stressful legal situations and we're glad Joe was the resource you needed during this process.
Jena BouchardLocal Guide · 16 reviewsiTotal number of Google reviews Jena has written across all businesses on Google Maps, not just this one.
Joe was prompt, kind, and extremely knowledgeable throughout my case. He took the time to answer my questions, explain the process clearly, and always made me feel heard and respected. His professionalism and responsiveness gave me confidence during a stressful situation. I highly recommend him to anyone looking for a skilled and compassionate attorney
Response from the owner · 4 months ago
Thank you, Jena! We are so happy Joe was able to provide the guidance you needed during a stressful time. It is always our goal to give clients peace of mind that they are in good hands. Thank you again for your trust and recommendation.
