Shalon Gates, Stowers Realty Group

Shalon was an absolute joy to work with! My husband and I stumbled upon her by happenstance and what a blessing this whole experience with her has been. We were in the market for our first home and could not agree on anything from location, to price, to what our home should even look like, or how much of a renovation burden we wanted to take on. Shalon was so patient with us and had the best advice as we kept looking all over from the county to the city. She was able to combine our taste and find us excellent homes to view and help us through parts of the home buying process that we were completely unaware of. Above and beyond do not even come close to the dedication she has shown to us as her clients. My husband and I could not have asked for a better realtor in this journey of finding our first home.

• Ease of reaching staff: Very easy

When I was first approved for my home loan, the next step was finding a realtor. My loan officer connected me with Shalon, and from our very first conversation, I knew she was the right person to help me through this journey. When we met, we instantly connected. One of the first things she asked was what I needed most in a home, and from that moment on, she truly listened to my wants and needs. We searched and searched, and throughout the entire process, Shalon remained patient, supportive, and understanding. No matter if it was during the week or on the weekend, she was always available whenever I had questions. What I appreciated most was how she took the time to explain every document and every step of the process in a way that I could understand. Our journey wasn’t always easy—we went through three different contracts before finding the perfect home—but she never gave up. One thing she told me from the beginning was, “I’m going to get you to the finish line,” and she did exactly that. Thanks to Shalon’s dedication, professionalism, and genuine care, I am now a homeowner. I couldn’t have asked for a better realtor to guide me through this experience, and I would wholeheartedly recommend her to anyone searching for their dream home. Thanks Shalon ❤️❤️❤️

Shalon has done a great job finding homes, sending comps, communicating with me, and being very knowledgeable about the whole process. She is kind, patient, and will be with you every step of the way. I have bought and sold a few homes with her as my agent and will continue to do so in the future. I highly recommend Shalon for your real estate needs!

We just purchased our new home with Shalon and she was the best! She was very knowledgeable and explained everything to be sure we understood every step of the way. She is very kind, patient and honest! We will definitely be recommending her!

As out-of-state sellers of a property in the St. Louis area, we specifically needed a real estate agent who was highly organized, documentation-driven, and proactive with follow-through. Unfortunately, that was not our experience. The biggest issue was consistency and execution. There were multiple instances where tasks and requests were acknowledged in writing, but were not completed. We often found ourselves following up repeatedly over the course of weeks, only to be told the original instruction had not been received, remembered, or understood, and still required action. At a certain point, it felt like we were managing the agent rather than being represented by one. As remote sellers, the entire purpose of hiring local representation was to reduce that burden, not increase it. This wasn't about expecting perfection. Everyone makes mistakes. What mattered to us was accountability and reliability. Instead of simply acknowledging missed follow-through, concerns sometimes shifted toward discussions about tone rather than addressing the underlying issue. As clients, we believe it should be acceptable to professionally ask for updates and expect agreed upon tasks to be completed without repeated reminders. As remote property owners, we had clearly communicated from the beginning that we relied heavily on documentation and execution because we could not physically oversee the property ourselves. Given our circumstances, follow through was not simply a convenience; it was a core function of the representation we were seeking; and ultimately we did not feel that level of trust. There were also several situations that gave us pause from a professional judgment standpoint. We were uncomfortable with recommendations involving cosmetic approaches to mold concerns rather than more comprehensive solutions, and we were also uncomfortable with discussions around identifying prior storm events in support of pursuing an insurance claim for roof replacement. These conversations did not align with our own standards or risk tolerance. Additionally, a contractor with personal ties to our agent sought payment before contractual deliverables had been provided. Although our agreement with that contractor required completion and supporting documentation before payment, she encouraged us to "remit payment" before those conditions had been met. We ultimately followed our contract, obtained the required testing results, and paid promptly once the agreed upon deliverables were received. We would have preferred our agent remain neutral or advocate for adherence to the terms of our agreement rather than becoming involved in that discussion. Ultimately, after repeated attempts to work through these concerns professionally, we mutually terminated our listing agreement and chose to move in a different direction. By the time we reached that decision, our confidence in the consistency of communication and follow-through had been significantly diminished. It wasn't the outcome we had hoped for, but we felt it was the right decision for our situation. I don't believe there were bad intentions, and I genuinely wish Shalon and her family well. She may be a better fit for clients seeking a more conversational, relationship-based experience. However, for out-of-state sellers, investors, detail-oriented clients, or anyone who relies heavily on documentation, timelines, and consistent follow-through, our experience may be worth considering. Trust and confidence are essential in a real estate relationship, and by the end of our experience, we no longer felt we had either.

Shalon was excellent! We did a more uncommon type of loan and she was with us the entire time doing her best to make sure we stayed on track! Wouldn’t have wanted to go through this experience with anyone else! Very grateful! 10/10 recommend!!! She brings such a good energy to every meeting!

Working with Shalon was truly a blessing. From start to finish, she was everything I could have hoped for and more—responsive, knowledgeable, and always prompt when it mattered most. She treated me with so much respect and kindness, making the entire process feel comfortable and stress-free. What stood out the most was how much she genuinely cared. She went above and beyond to cater to my needs, stayed determined through every step, and never lost her passion for helping me reach my goal. No matter the challenge, she saw it all the way through with dedication and heart. I’m so grateful to have had someone so loving and committed by my side during such an important journey. I couldn’t recommend her enough!

As first-time homebuyers, we had no idea what to expect going into the process, but Shalon made everything feel so much easier and less stressful. From day one, she was patient, honest, and always willing to answer our million questions without ever making us feel overwhelmed. She truly cared about helping us find the right home, not just making a sale. We always felt supported and informed every step of the way, and that meant a lot to us during such a huge milestone in our lives. Thanks to Shalon we officially became homeowners, and we couldn’t be more grateful. If you’re looking for a realtor who’s knowledgeable, down-to-earth, and genuinely has your best interest at heart, we highly recommend her!

Working with Shalon was We are beyond grateful for all of her hard work, kindness, and encouragement. If you’re looking for someone who truly cares about her clients and goes above and beyond, I cannot recommend Shalon enough. Thank you for helping make our dream a reality! truly one of the best decisions we made during our home buying journey. From the very beginning, they made us feel supported, informed, and genuinely cared for every step of the way. What could have been a stressful process felt smooth and manageable because of her patience, professionalism, and dedication. Shalon always took the time to answer our questions, listen to our concerns, and fight for what was best for us. Her knowledge of the market and attention to detail gave us confidence throughout the entire experience. We are beyond grateful for all of her hard work, kindness, and encouragement. If you’re looking for someone who truly cares about her clients and goes above and beyond, I cannot recommend Shalon enough. Thank you for helping make our dream a reality!

Shalon sold me my first home. She is fantastic. She’s a local to St. Louis, so she’s very knowledgeable on the area. I would recommend her to any and everybody I know!!