Google reviewers rate Shanna Chess Photography 4.9 out of 5 based on 55 reviews, noting that the owner responded to all feedback. Clients frequently cite professional communication, promptness, and clear guidance during sessions for newborn, maternity, and family portraits. Many appreciate the studio's variety of props and backdrops, as well as affordable mini session options. One reviewer initially criticized a damaged photo album, but noted satisfaction after receiving a replacement, highlighting the business's commitment to resolving issues.
Google rating: 4.9 out of 5 from 55 reviews (98% five-star).
Reviews on this page: 55 Google reviews (50 with written comments, 8 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 8, 2026.
Service: Pet Photographer serving Eugene, Oregon.
Data from Google, last updated November 3, 2026.
Star ratings
55 Google reviews we collected
4.9of 5
5 stars5498%
4 stars00%
3 stars00%
2 stars12%
1 star00%
Praise vs complaints
Phrases our text analysis found in 50 written reviews
95%praise
Praise7895%
Complaints45%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2632%
Would recommend2227%
Quality & results1620%
Speed & response79%
Communication67%
Price & value34%
Honesty & trust22%
What customers talk about
We read 50 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Shanna is professional while also being warm and friendly.”
“I would absolutely recommend Shanna to anyone looking for a talented, dependable photographer.”
“The location was beautiful, she was so good with the kiddos and it was just an all around wonderful experience.”
“She was responsive and answered all of my questions promptly.”
“She is very patient, explains her process clearly and the photos are awesome!”
“She has fair prices and even offers mini sessions that are very affordable.”
“I had a petite mini shoot recently with my family and I was honestly a little worried at first we wouldn’t be able to get enough photos in our mini sh…”
praise complaint · found by our text analysis, Google review wording unchanged.
Shanna is truly incredible at what she does. I had a petite mini shoot recently with my family and I was honestly a little worried at first we wouldn’t be able to get enough photos in our mini shoot but I was very wrong. Shanna took so many beautiful photos in the time we had with her and they turned out gorgeous! I am happy to say she will continue to be my go to for any future photos. The location was beautiful, she was so good with the kiddos and it was just an all around wonderful experience. I can’t recommend her enough. Thank you Shanna! 🩷
Price assessment: Great price
Services: Family and group
Response from the owner · 3 weeks ago
Thank you Ashley! Loved working with your family!
J
Jeromy CilleyLocal Guide · 109 reviewsiTotal number of Google reviews Jeromy has written across all businesses on Google Maps, not just this one.
Shanna is an incredible photographer. She took newborn pictures of both of my daughters as well as family pictures on the coast. They all turned out beautiful. I loved that she has cute props and backdrops, so that I could personalize the pictures. She has fair prices and even offers mini sessions that are very affordable.
Response from the owner · 3 months ago
Thank you Sarah!
T
Taylor Spierling3 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Shanna is so amazing to work with, which is why after she did newborn photos for our oldest son, we had work with her again for our younger son. She’s incredible at what she does and her work speaks for itself. She’s captured beautiful moments in our lives and we’ll treasure these pictures forever ☺️🩷
Price assessment: Great price
Services: Newborn photography
Response from the owner · a year ago
Thank you Taylor! He is such a cutie and I was honored to photograph his first days for your family :)
G
Gerard MortonLocal Guide · 16 reviewsiTotal number of Google reviews Gerard has written across all businesses on Google Maps, not just this one.
I used Shanna for a couple of portraits and company photos and she did an amazing job! She is very patient, explains her process clearly and the photos are awesome! Highly recommend!
Response from the owner · 4 months ago
Thank you Gerard! It was great working with you :)
J
Jeff NunleyLocal Guide · 16 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Shanna does a fantastic job helping her clients capture memorable moments. From young children to graduation photos and more if you appreciate high end photography and want amazing photos she is the best!
Response from the owner · 5 months ago
Thank you Jeff!
N
Nicole Writer13 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
I have had 3 sessions with Shanna and all have been amazing. She is so detailed & professional every step of the way. The photos all turned out perfect. I highly recommend her!
Price assessment: Reasonable price
Services: Family and group, Maternity and newborn
Response from the owner · 8 months ago
Thank you Nicole!
S
Sarah Heacox-JacksonLocal Guide · 15 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
We loved the pictures Shanna took of our newborn. She is truly a "baby whisperer". Her studio and services are very professional and we were blown away by how beautiful the photos turned out.
Price assessment: Reasonable price
Services: Maternity and newborn
Response from the owner · 10 months ago
Thank you Sarah and Tamisha! Hero is such a blessing and I’m honored I could be a part of capturing your love ❤️
D
Diane Hawn1 reviewiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
I didn’t quite understand after having 3 kids why I never thought how important it is to capture them in the first moment they enter this world. Shanna, thank you for capturing the beautiful moments of our sweet little baby boy. If I could go back in time I would have brought you each and every one of my kiddos. Thanks for capturing moments like these, and not only capturing these memories but also making the process easier and comforting for them. From the temperature to your touch, you truly are a baby whisperer! Thank you so much! We highly recommend Shanna. She was a pleasure to work with.
Price assessment: Reasonable price
Services: Family and group, Maternity and newborn
Response from the owner · a year ago
Thank you Natalie! Your family is just beautiful and I’m so glad we were able to work together :)
