Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Shaw's Heating, Air & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%88+21.3Value 14%95+13.4Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Shaw's Heating, Air & Plumbing

St. Michaels, MD · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 105 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Shaw's Heating, Air & Plumbing is better than 86% of drain cleaning services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Shaw's Heating, Air & Plumbing is better than 88% of drain cleaning services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Shaw's Heating, Air & Plumbing is better than 99% of drain cleaning services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Shaw's Heating, Air & Plumbing is better than 95% of drain cleaning services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Shaw's Heating, Air & Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Shaw's Heating, Air & Plumbing is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Shaw's Heating, Air & Plumbing for 8 kinds of job.

Shaw's Heating, Air & Plumbing for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000–1,200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$457
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “A/C system maintenance”

Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

4 AC’s needed cleaning badly. They had been neglected for serval years. Carson came out and cleaned units. Has made a big difference in cooling. Will have them serviced twice a year now.

Paid $1,000–1,200Reasonable priceA/C system maintenance
SherryannLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Edited/Updated FEBRUARY 2026. Again, we give Shaws another 5 Star review for the total HVAC replacement job just completed. After trying to limp along with a 21-year old heat pump, we decided to replace the old system with a new, 2 cycle Bryant. The installation went smoothly and the technicians were experts. Mr.…

Reasonable priceHVAC system maintenanceA/C system maintenanceA/C system repair
Kathleen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Matt provided service to our system today. We prefer to use locally owned companies that support our community. We have used Shaws for installation of systems and maintenance and have found their pricing to be fair and competitive. We highly recommend Shaws.

A/C system maintenanceHeating system maintenanceHVAC system maintenance
Steve8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have a 4 unit geothermal HVAC system and have spent 8 years frustrated with trying to find competent service help. I had one of the circuit boards fail, and though under warranty, I was told it would be months before I could expect a replacement. I finally called the manufacturer and they recommended Shaw's.…

A/C system maintenanceHeating system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
BruceLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike Robinson could not have been any more professional. Although it was his first time at our home, he figured out quickly where he needed to be and was extremely efficient. He was also to navigate our attic without incident, and was respectful of staying on the joists. We could not have been happier with the…

A/C system maintenance+ Quality+ Professionalism
Cindy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shaw’s is full service and provides excellent service in all aspects of their business. We have been customers for 7 years and are part time residents. They are always available to work around our schedule. They are prompt and reliable … which is a very important service not being full time residents. Their…

A/C system maintenanceDuctless heating & A/C servicesHeating system maintenance+ Responsiveness+ Punctuality+ Quality
HEATHER5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I cannot say enough about the unbelievable service Shaw's provides for many of our properties on a regular basis. Emergency after hours needs, I can always count on Shaw's for a timely response and fantastic work. Heather Courtney Eastern Shore Vacation Rentals

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$379-25% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 9%Reasonable 91%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance10$37–$406
Heating system repair9$429–$1.4k
A/C system repair8$83–$1.3k
A/C system maintenance7$54–$457
Heating system installation6$826–$2.8k
Repair HVAC5—
Toilet repair4$239–$680
Heating system maintenance4$54–$454

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